Transcript NATIONAL GRADE BY CATEGORY - Association of County

Public Safety Communications:
The Lifeline Of Public Safety
NATIONAL GRADE BY CATEGORY
State Mandated Training Requirements
C-
In-service Opportunities
N/A
EMD
D
Salary and Benefits
F
Overall
F
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The initial findings of the 2010-2011 Report Card present a picture of a significant lack in
many states and local jurisdictions for mandated, comprehensive training, including providing
EMD pre-arrival instruction and associated certifications for 9-1-1 public safety
communications personnel…..who everyday staff the gateway through which the
approximately 260,000 9-1-1 calls made daily in the United States pass. That equates to
approximately 240 million calls to 9-1-1 annually. Some of these states and
jurisdictions require more training and certification to be an auto
mechanic, hair stylist or manicurist than to be a 9-1-1 Call Taker or Law
Enforcement, Fire Rescue and Emergency Medical Service (EMS)
dispatcher, who every day, 24 hours a day, are confronted with making instantaneous
decisions and providing lifesaving advice and instruction, to citizens in their most critical time
of need.
ALABAMA STATE STANDARDS (CIRCA 1999)
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Standard Training Modules
Recommened Min.
Training Hours
1. Roles & Responsibilites
4
2. Legal Aspects
2
3. Interpersonal Communications
6
4. Technologies
2
5. Telephone Techniques/Call Processing 7
6. Call Classifications
8
7. Radio Communication
8
8. Stress Management
3
Total
40 hours
National
Average
4
2
6
2
7
12
12
3
48 hours
(1) The recommended annual refresher training shall consist of no less than eight (8)
hours.
CURRENT APCO STANDARDS
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PST Basic Telecommunicator Course
National Incident Management System
Fire/Rescue Dispatching
Law Enforcement Dispatching
Missing, Abducted and Sexually Exploited Children
EMD/CPR
TERT
Total:
54
6
40
100
“A career in public safety communications is dynamic,
requires a lifetime of training and continuous honing of
knowledge, skills and abilities.”
• 35 Agencies out of an estimated 6,100 are Project 33 certified.
• 51% of states have legislation requiring training for public safety
telecommunicators. (50 states and Washington DC were included in
the survey)
• The average number of hours of training required of the states that
require certification is 66. If you include the States that do not have
requirement this number drops to 32.
• 24 states (48%) have no EMD requirements. 18 states (36%) have
mandatory EMD requirements and 8 (16%) have voluntary EMD
requirements.
Florida: A State Snapshot
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1,344 for Paramedic
1,200 for Hairstylist
760 hours for L.E. officer
532 for Corrections officer
360 for Firefighter
288 for EMT
240 for 9-1-1 operators
Suggested Solutions
• Joint State APCO/NENA ProCHRT Committee
• Required State 9-1-1 Plan should include
mandatory minimum standards
• Initiate discussion with legislation to establish
minimum training requirements for certification
of telecommunicators – make it a law
• Establish a Statewide Training Plan
• State 9-1-1 Board to identify possible funding
source