Transcript The Building Blocks of Mission Critical Mobile Data Solutions Brett Abraham General Manager - Sigtec Critical Communications Division APCO Australasia Conference 2011 Presentation Topics What is a Mission.

The Building Blocks
of
Mission Critical
Mobile Data Solutions
Brett Abraham
General Manager - Sigtec Critical Communications Division
APCO Australasia Conference 2011
Presentation Topics
What is a Mission Critical Mobile Data Solution?
What are the Building Blocks?
Requirements of Field Devices
Application Integration
Features of Communications Networks
Robust Managed Messaging Architecture
Central Infrastructure Requirements
Case Study
Summary of Key Considerations
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Introducing Sigtec
Founded in 1980 providing innovative data signalling solutions on
conventional radio networks for Taxi, Transport and Public Safety
Sigtec acquired Technisyst in 2007 to become a leading provider of
mobile data solutions to the Public Safety market
Technisyst became the nucleus of the Critical Communications Division
Critical Communications Division operates from Brisbane Office
Highly skilled and experienced team focussed on the difficult operational
environment of wireless mobile data
Proven track record of delivering CRITICAL COMMUNICATIONS
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Key customers
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What is a Mission Critical Mobile Data Solution?
Must Have vs Nice to Have
Operational “must haves”
= Narrowband vs Broadband
NARROWBAND
Automatic Vehicle Location
Job Dispatch & Status Messaging
Emergency Duress
Operational “nice to haves” BROADBAND
Database searches
Data Entry Reporting
Broadcast Video
MOBILE DATA IS “COMPLIMENTARY” TO VOICE RADIO
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What are the Building Blocks?
Mission Critical means High Availability >99.97%
Robust Field Devices
Redundant Modems/Networks
Overlapping Network Coverage
Redundant Hosts and Fixed Links
Automatic Failover
Disaster Recovery
THE SOLUTION IS ONLY AS GOOD AS THE WEAKEST LINK
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Requirements of Field Devices
Must be “fit for purpose”
Ruggedised
 Shock and Vibration
 Temperature and Humidity
 Dust and Moisture
Sunlight readable displays
Future expansion capability
Serviceable
NO ONE DEVICE MEETS ALL NEEDS
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Fixed Devices – Entry Level
Windows CE
AVL/Duress
Dispatch/Status
Limited Processing
Limited Storage
Cost effective
Integrated Display/CPU
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Fixed Devices – High Performance
Windows 7
Powerful CPU
Extensive Storage
Extensive I/O
DVR capable
“future proof”
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Portable Devices
Laptop
Tablet
PDA/Smartphone
Flexible deployment
Limited Processing
Limited Storage
Possible loss or theft
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Hybrid Solutions
Screen &
keyboard
mounted in
front of cab
Laptop
mounted at
rear of cab
WiFi to
portable
device
Fixed
PC
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In-vehicle Application Integration
Improve the in-vehicle operational environment
Aggregation of multiple devices and applications
 MDT + Lights/Sirens + SatNav + Voice Radio etc etc
Commonality in user interface
Reduce cabin clutter
Improve cabin safety
Simplify maintenance
Reduce costs
Problem will only increase in time!
APPLICATION INTEGRATION DELIVERS END USER BENEFITS
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Features of Communications Networks
No one network can deliver!
Private networks
 Typically narrowband and small coverage footprint
 System usage and traffic models are controllable
Public networks
 Deliver broadband and extensive coverage
 Unpredictable usage patterns
Mesh networks
 Coverage where you want it!
COMBINATIONS OF NETWORKS DELIVER ALL NEEDS
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Layered Communications Networks
NextG
Private
Network
GPRS
Satellite
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Robust Managed Messaging Architecture
Multi-Host
Message
Switch
Multi-Mode
Next G
Multi-Site
Private
Multi-Path
Satellite
Multi-Agency
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Managed Messaging Requirements
100% Data Integrity
Message Store and Forward
Message Retries
Message Priority Handling
Multiple Network Connections
Network Switching to Business Rules
Transaction Logging
Encryption options
Message Delivery Performance Reporting
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Central Infrastructure Requirements
High Availability Hosts (Hard disks, Power supplies, Ethernet)
Redundant Host Systems (CAD & Message Switch)
Redundant Communications Bearers
Redundant WAN Routers
Redundant LAN Switches
Automatic Failover
Planned Failover
Disaster Recovery (Remote Site)
System Backup & Recovery Processes
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Case study
Ambulance Service NSW
4 Operational Fleets across whole of State (1,100 vehicles+)
Metro Fleet deployed in 2003, Rural Fleets deployed in 2006
Required AVL, Job Dispatch, Status and Duress
Managed Messaging Infrastructure (NSW Government)
Connections to multiple networks
 Private NSW Government Mobitex Network
 Telstra NextG and GPRS Networks
 Globalstar Satellite Network
Disaster Recovery Site
Managed Service delivery model through Telstra
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Case study
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Case study
Ambulance Service NSW
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Case study
Ambulance Service NSW
Upgrade Project commencing 2011
5 Year Telstra Managed Service
New generation MDT solution
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Summary of Key Considerations
Identify the “must have” operational requirements
Ensure solution is flexible and scalable to protect investment
No single field device meets all needs
Seek to aggregate devices and applications in vehicle
No single wireless network meets needs
The solution is only as good as the weakest link
Systems integration is the key component to success
Managed Service Delivery vs traditional “Build and Operate”
Single point of responsibility
Service Level Assurances delivers real outcomes
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Thank you
Brett Abraham
General Manager - Sigtec Critical Communications Division
[email protected]
APCO Australasia Conference 2011