Transcript APCO Presentation

LNP, Pooling and IVR
What are the impacts to Public Safety
Organizations and Law Enforcement?
Barry Bishop
Director of Numbering Services, Lockheed Martin
312-706-6255
[email protected]
APCO International Conference & Expositi on
Albuquerque N.M.
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Thursday 8/13/98
Let’s increase competition with Number Portability and
Pooling (and headaches for Law Enforcement and
Public Safety Agencies?)
 LNP (Local Number Portability)
– LNP has been mandated by the FCC in the Telecommunications
Act of 1996
– LNP creates a situation where it may be difficult to find out
which Telecommunications Service Provider serves a particular
telephone number.
• This may result in situations which could be detrimental to the public’s
safety
• For example, a call reaching a PSAP with only the telephone number
displayed, and a citizen unable to speak. How do you find the callers
location. Telephone number prefix’s may no longer equate to a specific
phone company.
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Albuquerque N.M.
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Thursday 8/13/98
What is Thousand Block Number
Pooling?
 Thousand
Block Number pooling is the ability to
share an NPA-NXX among several facilities based
carriers that are serving the same rate area.
 The intent of 1K number pooling is to prolong the
life of an NPA by reducing the demand for NXX’s
 NXX’s will be shared in the same Rate Area by
assigning unused numbers in thousand blocks
(NXX-X) to Service Providers
APCO International Conference & Expositi on
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Thursday 8/13/98
“Number Pooling” allows a 10,000 Block of
numbers to be shared among Service Providers in
the same Rate Area, conserving resources.
Service Provider B
Switch
Block
Holders
Rate Center 1
847-391-8000
Service Provider A
Code Holder
Service Provider C
Switch
Switch
847-391-0000
847-391-6000
Service Provider D
Switch
847-391-3000-5999
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Thursday 8/13/98
Number resources will be placed in a “Pool” and distributed in
thousand blocks as needed by a “Pool” Administrator.
Service Provider B
Block
Holders
Switch
Rate Center 1
Number Pool
847-391-8000
847-391-1000-1999
847-391-2000-2999
Service Provider C
847-391-7000-7999
Switch
847-391-6000
Service Provider A
(Code Holder)
Service Provider D
Switch
Switch
847-391-0000
847-391-3000-5999
APCO International Conference & Expositi on
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Thursday 8/13/98
Will Number Pooling affect Public Safety
agencies or Law Enforcement agencies?


Initial analysis does not reveal any major changes above those
required to support LNP (with a caveat or two)
It is conceivable that some Public Safety agencies and LE agencies
may use the NPA-NXX’s in administrative systems. LNP may
break these process’s and systems.
–

Number Pooling may aggravate this as it will generate more numbers which
are portable.
Is there any way I can verify which NPA-NXX is assigned to a
specific carrier or better yet an individual telephone number?
–
Yes, initially there will be a IVR (Inter-active Voice Response Unit) available
in certain areas will provide information concerning ported and pooled
numbers.
APCO International Conference & Expositi on
Albuquerque N.M.
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Thursday 8/13/98
What are the major changes for Law
Enforcement and Public Safety agencies?
 Information
that was readily available prior to
competition may be more difficult to obtain.
–
Information for ported and pooled numbers
•
•

who is the Service Provider
This type of information can be obtained via database lookups or an IVR
type system
The Telecommunications Industry is currently working with Public Safety
agencies and Law Enforcement agencies to address the issues.
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Thursday 8/13/98
Integrated Voice Response Unit (IVR)


The IVR provides the capability for PSAP personnel or Law Enforcement
personnel to find out which Service Provider is currently providing service to a
specific “Ported” or “Pooled” telephone number.
How is the IVR accessed?
–
–
–
–
Dial the access number for the IVR
Input assigned Pin number
Input the Telephone number you wish to verify.
System will provide the current Service Provider (if it is a “ported” or “pooled”
number)
•


The database today is used only for “ported” and “pooled” numbers.
Initial deployment of the IVR will be available for the LNP areas in Chicago and
Detroit 6/1/98
IVR today is only being deployed in areas where it is specifically being requested
by the Regional LLC (Limited Liability Corporation). Currently deployed in the
Midwest region, pending concurrence in the Southwest region and is under
consideration in other regions.
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CROSS-REGIONAL SECURITY/LAW
ENFORCEMENT TEAM RECOMMENDATION

A team composed of representatives from law enforcement, service providers and
other associated agencies met on May 18, 1998 and July 1, 1998 to discuss
possible solutions for law enforcement to problems associated with LNP. Since
LNP is national in scope, a national solution is in the best interests of both law
enforcement and service providers.

This team has reviewed suggestions and proposals from the various regions and
studied in-depth the implemented solution in the Midwest Region. The team
agrees that the requirements agreed upon by the Midwest Region will help to
meet the needs of law enforcement agencies nation wide. The team also
recommends that four additional items be included to ensure that law
enforcement agencies are provided with all the necessary information they would
need to perform their jobs in a more efficient and expedient manner.
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All requirements agreed upon by the team are as
follows:

RELIABILITY
– 99.9% availability
– managed capacity & call allocation

INFORMATION
– service provider identification & 7 x 24 contact number
– IVR on-line information available 7 x 24

SECURITY ACCESS
– PIN per service provider
– each SP to have assigned PIN number access

SYSTEM HOLD TIME
– two options available
• reports
• on-line queue announcements.
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Thursday 8/13/98
All requirements agreed upon by the team
are as follows: (continued)

MULTIPLE REQUESTS ON SINGLE ACCESS
– up to 20 TNs per call—tunable

TRAFFIC MEASUREMENT ABILITY
– numerous reports available and resizing capabilities

800 ACCESS NUMBER
– direct dial number also available

PER ACCESS BILLING PROCESS
– billing activity captured per minute/per call
– other options available

PIN ADMINISTRATION
– available from Lockheed Martin
APCO International Conference & Expositi on
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All requirements agreed upon by the team
are as follows: (continued)

ACCESS TO PORTED AND NON-PORTED NUMBERS

LOCAL SERVICE PROVIDER HISTORY

ONLINE ACCESS TO DATA
– via modem or direct interface
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What Happens Next?




Members of the team from the FBI have committed to present the
above requirements to a cross-section of law enforcement members
at a high level between July 1, 1998 and the next meeting in
September, 1998. Buy-in from all law enforcement is anticipated.
The law enforcement team proposal to the Regional Operations
Teams is to present the above requirements to the LLC’s (Limited
Liability Corporation’s) in order to achieve acceptance of the
project on a nation wide basis, and to obtain agreement from the
LLC’s to fund and implement the basic recommendations in all the
regions.
Presentation to be made to the North American Numbering Council
concerning Law Enforcement and Public Safety issues August 17th
Next Regional Meeting Sept 10, 1998 in Chicago
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Thursday 8/13/98
Helpful sites regarding Number Portability,
Pooling, Numbering Admin and IVR.






http://www.nanpa.com (North American Numbering Plan
Administrator)
http://www.npac.com (Number Portability Administration
Center)
http://www/ported.com (Number portability and pooling site)
New http://www.numberpool.com (Number Pooling
Administration Center and IVR Pin Administraton and
Registration)
http://www.fcc.gov (Several locations on this site deal with
numbering, Portability and Pooling)
http://www.atis.org (Several National forums (INC, T1S1.6,
etc))
APCO International Conference & Expositi on
Albuquerque N.M.
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Thursday 8/13/98