Transcript Session: Putting it all together

Careers in the Banking Industry
Vanda Hudak
RBC Recruitment & Learning
STRICTLY PRIVATE & CONFIDENTIAL
RBC Snapshot
• In 2010 we celebrated our 141st birthday in Canada. We commemorated
100 years in the United Kingdom. We’ve been in the Caribbean and U.S.
since 1899
• Canada's largest financial institution
• Provide personal and commercial banking, wealth management services,
insurance, corporate, investment banking and transaction processing
services on a global basis
• Employ approximately 79 000 people worldwide who serve more than 18
million personal, business, public sector and institutional clients through
offices in Canada, the U.S. and 50 other countries
• Contributed over $130 million to community causes worldwide via direct
donations and community sponsorship 2010
• Speak over 100 languages and represent four generations. 54% of our
management positions are held by women and 28 % of our employees in
Canada are visible minorities
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RBC in the Marketplace
• RBC has a longstanding history of supporting new immigrants coming to
Canada and wants to be the financial services provider of choice for New
Canadians.
• RBC actively markets and responds to the needs of cultural markets, and key
areas of focus include Koreans, Chinese, South Asians and Black
communities.
• RBC re-launched its “Welcome to Canada” Newcomer to Canada internet
portal: http://www.rbc.com/canada/index.html. The portal offers additional
products, services and advice to individuals who are immigrating to Canada
or have been in Canada less than 3 years.
Language Capability
• RBC will continue to offer clients the opportunity to conduct business by
phone in one of 150 languages.
• Top 10 languages staff speak include: English, French, Italian, Cantonese,
Mandarin, Tagalog, Hindi, Punjabi, Spanish, Urdu.
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Types of Opportunities
Role Category
Client-Facing or
Sales Roles
Administrative /
Support Roles
Professional /
Technical Roles
Examples of Job Opportunities
Client Service Representative
Insurance Advisor
Sales & Service Representative
Account Manager
Investment Advisor
Mortgage Specialist
Administrative Assistant
Loan Verification Officer
Operations Support Officer
Administrator
Account Service Representative
Offer Letter Agent
Financial Analyst
Software Developer
Marketing Specialist
Compliance Officer
Business Analyst
Project Manager
Internal Auditor
HR Business Partners
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Barriers to Employment
Many new immigrants face systemic and personal barriers to employment in the
Canadian job market. It is important to be aware of these barriers and to develop
strategies to deal with these barriers and/or minimize their impact.
Systemic Barriers
• Accreditation of Skills
• Lack of “Canadian Work Experience”
• Poor knowledge of Canadian Laws/Regulatory Environment
• English proficiency
• Different cultural norms
Personal
• Poor job search skills
• Lack of a network or support system
• Loss of confidence and self-esteem
• Unrealistic expectations
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Successful Application Strategies
• Online Career Websites: e.g. www.rbc.com/careers
• Networking and Networking Events
• Professional Associations
• Social Media – LinkedIn, Facebook, etc.
• Training / Orientation Programs – e.g. CIIP
• Internships
• Job Developers
• Professional Staffing Firms
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More information on Internships
Internship: An Internship provides real world experience to those looking to
explore or gain the relevant knowledge and skills required to
enter into a particular career field.
RBC offers paid internships to internationally educated professionals
through the Career Bridge Program:
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Provides paid internships that last between 4 and 12 months
Participants have 3 or more years of professional experience
Internships help develop both technical and soft skills
Over 60% of interns from this program are hired for permanent roles at RBC
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Application and Hire Process
• Website > www.rbc.com/careers
• Candidate Profile Creation
• Resume Upload
• Application Submission
• Contact from RBC/ Pre-screen
• Computerized / Pre-employment Testing (if required)
• Phone interview with a recruiter
• Onsite behavioural-based interview
• Conditional Offer of Employment
• Pre-Employment Screening
• First Day – Welcome to RBC
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Employer of Choice
Corporate responsibility awards:
•Global 100: Most Sustainable Corporations in the Word
•Canada’s Best Diversity Employers
•Canada’s Greenest Employers
•Best 50 Corporate Citizens in Canada
•Canada’s Top 100 Employers 2010
•Best Workplace in Canada 2010
•Canada’s 10 Most Admired Corporate Cultures- Hall of Fame
•Catalyst Award for advancing women and other diverse group
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RBC Vision and Values
Vision
Our vision is “ Always earning the right to be our client’ first
choice.”
Values
 Excellent service to clients and each other
 Working together to succeed
 Personal responsibility for high performance
 Diversity for growth and innovation
 Trust through integrity in everything we do
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Questions?
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