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SOCIAL SERVICES COMPETENCY
BASED TRAINING
Serving Head Start
Community Action Programs
and Social Services Agencies
Across the Country
“1998 OUTSTANDING CREDIT PROGRAM”
REGION VII UNIVERSITY CONTINUING
EDUCATION ASSOCIATION
A PARTNERSHIP IN
WORKFORCE DEVELOPMENT
Head Start Bureau
Curriculum development contractor for the Head Start Family
Worker Credential Initiative
PORTLAND STATE UNIVERSITY
Early Childhood Training Center
School of Extended Studies
School of Education / Counselor Education
TENNESSEE STATE UNIVERSITY
Center of Excellence for Research & Policy on Basic
Skills
Mary Simmons
SSCBT Program Director
Tennessee State University
Chuck Smith 
SSCBT Coordinator
Early Childhood Training
Center
Developed at Tennessee State
University in 1983 by Barbara Nye and
Betty Rasberry
Targeted for Head Start social service
staff in the field
Revised and updated in 1985, 1994,
1996, 1999, and 2002
Offered to Head Start programs in
Tennessee, the South, Northeast, and
Midwest
 20 continuous years of SSCBT
training
 Over 900 interns participated
in the credentialing program
 75% taking college credit or
have gone on for a degree
 Delivering programs in 9 states
and 4 regions
1996
2002
660 People entered the SSCBT program
450 Interns earned the SSCBT credential
145 Interns currently in training
Participants from Region X, AIPB, and
Migrant Head Start
Over 140 field mentors Trained
Over 450 taking college credit
5 Graduates attending the PSU School of
Social Work
PRE-TEST POST-TEST on each module
 THREE WEEKS of classroom instruction and
discussion
 PORTFOLIO focused on personal and professional
development
 FIELD OBSERVATION and assessment
 ORAL EXAMINATION by a review team following
completion of classes, field observation, and portfolio
 SSCBT CREDENTIAL offered by Tennessee State
University and Portland State University
 6 to 9 CREDITS AVAILABLE from TN Board of
Regents and PSU School of Education

 “ASK” METHOD: Focus on Attitudes, Skills, and
Knowledge to build competence.
 SOCIAL WORK VALUE BASE: Philosophy and
beliefs to support the development of personal
capacity, the respect for self determination, and
the creation of social justice; consistent with family
support and parent involvement principles
 ANDRAGOGY: Learning experiences tailored to
the needs, characteristics, and strengths of adult
learners.
 SOCIAL SYSTEMS: People and things are
connected.
 CHANGE PROCESS: Wheel of Change
Area 1: Creating a Working
Relationship: Foundations
for Partnerships
 Communicating
 Questioning and
Discovering Strengths
 Extending Empathy
 Facilitating Group
Interaction
 Working in Home
Environments
Module I
Skills: Working with People
Area 3: Recording and Tracking
 Specificity
 Confidentiality
 Tracking and Evaluating Outcomes:
Termination
Area 2: Intervening, Supporting,
and Problem Solving
 Partnership Part 1: Interest Needs
and Goals
 Partnership Part 2: Contracting
The Partnership Agreement
 Using Self to Intervene
 Teaching- Building Skills
 Utilizing Agency Resources
 Utilizing Outside Resources
 Utilizing Groups
 Supporting and Sustaining
Change
“I’ve improved my
interviewing skills to be
sure I focus on
strengths. I realize the
importance of
understanding family
systems and doing
family mapping.”
Area 1: Motivating
Self
 Agency Expectations
 Self Development:
Leadership, Supervision and
Mentoring
 Decision Making
 Avoiding Burn Out
 Incentives and Rewards
Module II
Attitudes: Motivation
Through Use of Self
Area 2:
Motivating CoWorkers
 Personal Style
 Attitudes and Values
 Teamwork and
Coordination
 Program Improvement
and Change
Area 3:
Motivating
Customers
 Managing Behavior
Change
 Promoting SelfEfficacy
 Providing and
Promoting Advocacy
and Leadership
“Most importantly, I got a better understanding of myself,
and my feelings about my ‘customers’ -- to keep in mind the
cultures and development stages of families.”
Area 1: Working with Social
Systems: Understanding
People in Their
Environments
Module III
Knowledge: Systems
and Human Behavior
 Economic System and Poverty
 Connecting with Diverse Families
 Strengthening the Family System
 Promoting Family Growth:
Literacy and Education
 Strengthening and Changing
Community Systems
Area 2: Human Growth
and Development
 Stages of Development
 Personality Development
 Maturity and Growth
 Mental Health
Area 3: Coping and
Adapting
 Stress and Anxiety
 Defense Mechanisms and
Self Protection
 Managing Crisis Situations
 Worker’s Helping Roles
9 CREDITS AVAILABLE from Portland State
University School of Education/Continuing
Education- Counselor Education, and the Child
and Family Studies Program
6 CREDITS AVAILABLE from Tennessee Board
of Regents- AA in Human Services
CREDITS ARRANGEMENTS made with other
institutions
 Increased Engagement of Families- Family Partnerships
 Increased Utilization of Strengths-Based Strategies
 Clear and Comprehensive Assessment Reports
 Empathetic Responses to Customer Situations
 Explicit Use and Teaching of Problem Solving Steps
 Measurable Goals Set With Families
 Increased Parental Motivation and Self-Efficacy
 Enhanced Burnout Prevention Strategies
 Promotion of Family and Early Literacy
 Promotion of Healthy Family Relationships
 Qualitative Research Indicating That SSCBT Participation
Contributes to Improved PRISM Outcomes
“I feel it is one of the
best social service
trainings that Head
Start has provided in
my 19 years of
working for the
program.”
“Staff members are very
pleased with the personal
and professional growth.”
“This type of
experience has to
go through your
soul as well as
your brain.”
“I am definitely a better
listener and I am recognizing
when I am not.”
Contact Us For More Information
Chuck Smith, SSCBT Coordinator
(503) 725-5917
[email protected]
Jade Herlambang
(503) 725-4815
[email protected]
Early Childhood Training Center
Portland State University
P.O. Box 1491
Portland, OR 97207-1491
(503) 725-4815
FAX: (503) 725-4838