Transcript Teleprofit System

“Customer Driven Solutions”
U.S. Infotel Systems Feature:
 Automatic answering machine detection (turn on-turn
off)
 Real-Time Appointment/Call back scheduler
 Automatic removal of duplicate numbers
 Complete installation and training
 Three database possibilities: GoldMine, Access, SQL
 Unlimited web agent scripting abilities
 Easy-to-use, menu driven software.
 Over 25 built in reports.
 Unlimited number of project databases.
 Simplified project management “living file”
Ask about these optional features!
Custom programming to fit your business
needs.
Inbound call blending.
Multiple system networking.
Offsite monitoring of TSR’s.
Agent recording capabilities
Leave messages on answering machines
Our Systems Can be Customized for Any Type of
Business or Pro Active Marketing Process
Our Systems are used by more outsourcing agency’s
because they are easy to use, affordable, and efficient. We
dramatically increase “talk time” and reduce operator
burn out.
50
47
44
40
30
20
16
13
10
0
"Dead Time" in
minutes
"Talk Time" in minutes
Before Infotel
After Infotel
Continuous dialing means a higher percentage of prospect
contact.
With InfoTel, calls are routed to your
operators with such efficiency that typical
“talk time” is increased to over 45 minutes
per hour. That’s up from 15 to 20 minutes
using old fashioned telemarketing, where
operators dial manually.
Customize invoices and forms to your company’s
specifications.
Invoices or other custom forms can be printed
to meet your business needs. U.S. Infotel
software allows you to print all or part of your
prospect information on custom invoices, lead
tickets or other specialized forms.
Streamline your operation and increase management
control with our Odyssey System. This is the standard
configuration, other configurations are possible.
Industrial strength dialing server for long term reliability.
Our Dialers Feature:
• INTEL Hardware
• Passive Backplanes
• Multiple Cooling Fans
• Rack Mount Server
• Two Year Warranty
• Easy Expandability
• T-1 Interface Available
• RAID Systems Available
Odyssey Supervisor
The Supervisor System is the
heart of the Infotel System. All
dialing administration, on-line
operations, scheduling and
operator monitoring is
performed here.
Start page for script takes place each time a call is
transferred to an agent. This screen is totally customized to
your specific needs
The introductory script.
Start page for script takes place each time a call is
transferred to an agent. This screen is totally customized to
your specific needs
How Odyssey communicates with Goldmine.
We have developed
a bridge that
communicates
between Odyssey and
Goldmine using SQL.
We can also connect to
some custom apps
Real time Agent Statistics Report is available with the click
of a mouse at any given time in addition to the printed
reports.
Additional parameters…
•“Fund Raiser” creates a new field called pledge amount for tracking
•“Record Level Call History” stores last 6 attempts for each record including call
result code, Agent, Date and time of call and Memo.
•“Allow Duplicates” are for political campaigns etc.
Result codes can be added for each campaign and are
managed in screen below.
Select campaign to add new fields to, then
click add in order to create new fields
System FIELDS
Field Type
UniqueKey
AutoNumber
Campaign
Number
PhoneNum
Text
Description
Unique ID for each record.
Campaign number.
Phone number the dialing system will use when attempting
to contact your prospects.
DBCompany
Number
NeverCallFlag
Yes/No
Identifies the source of the record. More information
about this field can be found in Chapter 11, The Calling
List.
A flag that indicates whether this record requested never to
be called again.
AgentID
Number
Agent that made the contact. Agent call codes are stored
for all calls made.
CallResultCode
Number
DateTimeofCall
Date/Time
Call Result Code defining the end result of the last call.
Date and time the call was made.
20 Fields are created with each campaign as well as any additional
fields added by user when campaign is created
Up to 230 additional fields available per project.
CallDuration
Number
CallSenttoDialTime
Text
CalltoAgentTime
Text
CallHangupTime
Text
CallCompletionTime
Text
CallWrapUpStartTime
Text
CallWrapUpStopTime
Text
ResultCodeSetTime
Text
TotalNumAttempts
NumAttemptsAM
NumAttemptsWkEnd
NumAttemptPM
Length of time to complete the call.
Time the call was connected to the dialer.
Time the call was transferred to an agent.
Time the call was placed on hook.
Time the call was completed.
Time of start of the wrap up of this call.
Time that the wrap up was completed.
Time the dialer set the result code.
Number
Total number of times that dialing system attempted this
record.
Number
Total number of times this record was dialed during the
morning hours.
Number
Total number of times this record was dialed during the
weekend.
Number
Total number of times this record was dialed during
evening hours.
Digitized Recording Feature is enabled per campaign.
All recordings are stored in either VOX or WAV format.
VOX is compressed to near MP3 ratios.
Call Conferencing can be enabled to transfer to another
Odyssey agent or an offsite verification office.
Report Parameters are set by group, time, date, and
campaign.
CALENDAR Pop Up
ANALOG CLOCK pop up
The Odyssey system includes robust reporting capabilities.
Dialer reports can be
exported to Excel,
Word, Crystal Report
Writer, or Simply
Printed off at the
Supervisor Station.
Reports can also be
easily customized by
the call center mgr.
FOR PENETRATION SUMMARY….
Calculates current penetration for each shift, showing %
of records that are NOT available to dial during
appropriate shift.
All data is stored in a open database. What is not already
reported on could be assessed in custom reports using
industry standard reporting tools.
Hourly Productivity Report shows successful calls
graphically and assists in determining the best times for
dialing during the day.
Let U.S. Infotel increase your sales and decrease your
operating expenses… It makes sense doesn’t it?
When you’re looking for ways to expand your
market area, U.S.Infotel is there to help with
your marketing and proactive calling needs.
Our professional staff will guide you in the
right direction to help maximize your
company’s potential.
U.S. Infotel is proud to be a leader in providing
unparalleled service.
•
•
•
•
•
•
•
•
•
We offer an exclusive ONE YEAR WARRANTY
Guaranteed 24 HOUR REPLACEMENT of all parts
Our HELP DESK is OPEN 12 HOURS for service
The ODYSSEY MANUAL is designed at entry level
Custom Report Writing available
Additional Training on CD ROM
Auto Dial on Every Site
On Site Service Policies Available
RAID SYSTEMS available
Taking pride in providing “Customer Driven Solutions”
PH (405)516-2420 Fax (405)516-2430
www.usinfotel.com
Email: [email protected]