Transcript MarkeTel Presentation

Introduction to MarkeTel
428 Victoria Avenue
Regina, SK
Canada S4N 0P6
Toll Free: (800) 289-8616
Phone: (306) 359-6893
Fax: (306) 359-6879
www.marketelsystems.com
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Company in Brief
Vision
Why MarkeTel?
MarkeTel’s Competitive Advantage
Managing the Business
Our Operating Principles
Customers Verbatim
Products
Hardware
Software
- Prospector
- Virtual Display Pro
- SuperScript
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Company in Brief
MarkeTel was incorporated in 1993
Business Development Canada (BDC) Young
Entrepreneur of the Year Award
Export Development Corporation’s Exporter of
the Year Award
Target market is small to mid-size companies
Experts in Contact Centre Solutions
Products include hardware, software and services
Exceptional customer satisfaction
Excellent quality
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Vision
Experts in Contact Center Solutions
We provide end-to-end contact center solutions to enable
our customers and partners to achieve their goals and
realize their full potential through exceptional products and
services
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Why MarkeTel?
ADVANTAGES TO CUSTOMERS
Financial
ROI within 6 – 12 months
Increase Productivity by 200%
Exceptional Technical Support
Operational
Total Call Compliance
Easy to Set Up
More Agent Control
Patented Keytone Technology
Technological
No Pause, No Delay
Database Management
Simple, Reliable, Effective
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MarkeTel’s Competitive Advantage
High Quality Product – Minimize risk
Robust Solution – Realize value faster
Cost Effective – Improved bottom line
Exceptional Customer Service – Ease of mind
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Managing the Business
Customer Satisfaction
• Exceptional Technical Support
• Increase Customer Rapport
• Improve Customer Experience
Technology
• Increase Functionality
• Enable Partner Support Ecosystem
• Superior Quality
with our Excellent Products and
Services
People
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Skills Development
Competency Goals
Performance Excellence
Organization Health Index (OHI)
and Initiatives
Financial Results
• Cost Recovery
• Customized Financing
• Quick ROI for Customers
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Our Operating Principles
Customer Centric:
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Embracing a customer-focused culture by knowing our customers,
understanding their needs, and delivering exceptional results beyond expectation
Quality:
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Efficient, reliable, and value-added products and services
Integrity:
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Allowing our conscience to be the guiding force in everything we do
Accountability:
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Taking on a big challenges and seeing them through
Trust & Openness:
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Promoting an open and honest environment where there is high integrity
Team work:
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The only “I” in this organization is in “wIn”!
Passion:
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Love for the company, customer, and technology
Innovation:
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There is no limitation to the possibilities
Commitment:
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Our success is measured by our customer’s success
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Customers Verbatim
“Pure Water Consultants has
been using MarkeTel Systems
since 2004. As a result, we
employ half the staff, yet our
productivity has increased.”
“When working with MarkeTel I found that our
campaigns run phenomenally well. After install there
was no need for dedicated IT staff…Tech support is
amazing, they bend over backwards to help.”
Jodie Smith, Inside Sales Manager
RainSoft Pure Water Consultants
Survey Says …
Overall CSAT with Technical Support: 93%
Overall CSAT with MarkeTel: 93%
Overall Comments:
Mike Warren, VP of Information Technology
24/7 Intouch
“I have been working with predictive dialers
for over 5 years. MarkeTel is by far the best
dialer system I have encountered or used.
There simply has not been any downtime as
a result of the dialers”
Chet Johnson, Owner/Manager Direct
Marketing Specialist
“Quality, reliability, simplicity, dependability”
“The guys there have been excellent!”
“They were on top of things. We couldn’t have asked for a better service.”
“Been able to resolve everything.”
“They’re perfect!”
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Products
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Hardware - MKII
Eliminates
- Busy signals
- No answers
- Ringing
- Dialing
Simple
- Computer network optional
- Telephone keypad entry system
- Training take minutes, NOT days
Reliable
- Solid state components
- No volatile network required
- No costly downtime
Effective
- REAL TIME reporting – vital stats updated continuously
- Intelligent software
- Talk to prospects for up to 45 – 50 minutes of every hour
(manual dialing typically 15 to 20 minutes per hour)
IMPROVE YOUR BOTTOM LINE!!!
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Hardware - Pursuit
TM
Eliminates
- Busy signals
- No answers
- Ringing
- Dialing
Integration
- Analog compatible
- Digital compatible
- VoIP compatible
Versatility
- Operator computers optional
- Telephone keypad entry system
- Highly scalable
Effective
- Increases productivity by over 200%
- REAL TIME reporting – vital stats updated continuously
- Allows you to spend more time training your operators how to sell!
IMPROVE YOUR BOTTOM LINE!!!
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Software - Prospector
Real-time web-based reporting
Run multiple campaigns simultaneously
Use multiple phonebooks in each campaign
Large seat capacity
Windows Explorer style Interface for Ease of Use
Dialer chains can be stored in a remote location
Real-time reports and vital campaign statistics
Import call-lists and change settings “on-the-fly”
Low training time
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Call Compliance Made Simple
Call with Confidence
Seamless integration with TeleBlock® (DNC service for absolute peace of mind)
With our equipment you will not have to worry about calling someone on the DNC list again.
Avoid the risk of costly fines and save on resources spent scrubbing your phone lists
against the DNC list.
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Get Automated!
Two levels of compliance:
Maintain your own DNC list by simply downloading either
state specific or National DNC lists (these numbers are
cross-referenced with those in your phonebooks) onto the
Prospector® computer.
TeleBlock®’s IP Based Blocking Service!
MarkeTel’s latest TeleBlock® integration service offers
centralized control for large and/or multiple location
operations. This also means that companies will be able to
utilize it regardless of their location and (lack of)
technological ability of their local telecom company.
Connected with an IP address via a VPN (Virtual Private
Network), each number is screened against the appropriate
DNC list(s) preventing any costly violations.
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Prospector
TM
Campaign Dialing
Change dialing order and
other campaign settings
on-the-fly!
Pause or stop dialing
whenever you desire!
Import more phone numbers
or add more phonebooks to
campaign while dialing!
Add more operators and
assign more chains while
dialing!
Perform multiple tasks or
change settings while dialing
multiple campaigns!
Easy to monitor vital stats!
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Campaign Dialing Statistics
Dialer Chain Statistics
Individual Operator Statistics
Dialer Chain Queue Statistics
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Campaign Dialing Results and Queries
Browse through the campaign’s dialing results
You can even perform searches
to find specific dialing result records!
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Session Reports
Session reports enable us to view important reporting
data to better monitor our operators performance
Keytone Count shows a break-down
of results by individual operators as well
as all operators, including totals!
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Session Reports
Current Status shows the status for each operator,
how long they have been in that status and if they
are on a call what the phone number of that call is!
This section shows comprehensive time
statistics for each individual operator as
well as that for all operators, including
totals!
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Web-Based Reporting
Easy navigation!
Accessible from anywhere, MarkeTel’s
web-based reports enable you to view
an abundance of statistics! Includes,
well-written information explaining what
each area means to you!
Build your report simply by entering
the dates and times of your choice,
then click the ‘show report’ button
and your report will be built in seconds!
Productivity pie-chart clearly illustrates
the level of production for all operators
Call summary table shows supporting
data for operator connect behaviour!
We can even choose to view individual
operator statistics!
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Web-Based Reporting
Individual operator statistics shows us
two productivity pie-charts – one for
operator production on all campaigns
and one for operator production on
selected campaign for you to compare
Below the pie-charts is a table showing
supporting data of the selected operator’s
connect behaviour
Included in the individual operator statistics
section are candlestick charts to clearly
illustrate how good or bad that operator is
performing under specific results
Red is generally bad, unless the result is a
not interested or skiplist and green is generally
good, unless it is a not interested or skiplist
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Web-Based Reporting
The result entry table shows a break-down
of results by individual operators as well as
all operators!
The result summary table shows the
latest call results as well as overall
phonebook statistics
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Web-Based Reporting
This graph clearly illustrates the no answer trends
during the two selected time slots chosen to generate
this report. A highly useful tool when planning which
areas are best to call at which time of day, or what
times are best to schedule your shifts!
The Compliance Report helps us to see
whether we are within the guidelines of
the U.S. telemarketing regulations by
highlighting anything that we may have
missed whilst setting up our campaign
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Virtual Display Pro
Agents can view the entire record
and can edit/update important
information
A new, cleaner, sleeker and more
organized look, which includes tabs to
SuperScript, a separate Result Entry
screen, Options, and your in-house CRM
application!
Memo field for your agents to
keep notes of each call
Quickly log-on or
off the system at
the check of a box!
View Current Operator Status
Easily adjust font size
Read Manager’s Messages
Double-click to quickly enter
the call result and move on
to the next call
View keytone totals of
the session and the
entire campaign!
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SuperScript
TM
Scripting Made Easy!
Easy to navigate through the different
pages of your script, and at the click of
a button, test out your script as you
create it
Create scripts with ease
using the SuperScriptä wizard
To build the script simply
click to add new controls
and choose your next step
Preview screen allows you to see
how your script is progressing
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SuperScript in Action!
Script appears within Virtual Display Pro’s
interface with a simple flowing browser
type appearance
Includes many other
exciting features!
Rating scale
Required fields
Multiple choice, with the option
to randomize results every time
Checkbox
View/edit call record
information
Collect and ready data for in-depth analysis!