Transcript Document
MK II Predictive Dialer™ Rapid Contact v6.5™ Virtual Display Pro™ SuperScript™ 428 Victoria Avenue Regina, SK Canada S4N 0P6 Toll Free: (800) 289-8616 Phone: (306) 359-6893 Fax: (306) 359-6879 www.marketelsystems.com 2 Hardware - MKII Hardware - MKII Eliminates - Busy signals - No answers - Ringing - Dialing Simple - Computer network optional - Telephone keypad entry system - Training take minutes, NOT days Reliable - Solid state components - No volatile network required - No costly downtime Effective - REAL TIME reporting – vital stats updated continuously - Intelligent software - Talk to prospects for up to 45 – 50 minutes of every hour (manual dialing typically 15 to 20 minutes per hour) IMPROVE YOUR BOTTOM LINE!!! 3 Call Compliance Made Simple Call with Confidence With our equipment you will not have to worry about calling someone on the DNC list again. Avoid the risk of costly fines and save on resources spent scrubbing your phone lists against the DNC list. Seamless integration with TeleBlock® (DNC service for absolute peace of mind) 4 Get Automated! Two levels of compliance: Maintain your own DNC list by simply downloading either state specific or National DNC lists (these numbers are cross-referenced with those in your phonebooks) onto the Prospector® computer. TeleBlock®’s IP Based Blocking Service! MarkeTel’s latest TeleBlock® integration service offers centralized control for large and/or multiple location operations. This also means that companies will be able to utilize it regardless of their location and (lack of) technological ability of their local telecom company. Connected with an IP address via a VPN (Virtual Private Network), each number is screened against the appropriate DNC list(s) preventing any costly violations. 5 Rapid Contact™ Main screen interface, designed for quick view of system operations All features are accessible using this menu system. Functions such as, creating phonebooks, importing lists, adjusting speed settings, viewing and saving reports, viewing real-time reports, and programming hardware are all within a few mouse clicks 6 Importing Skiplist Using our simple step-by-step skiplist import wizard it is very quick and easy to protect yourself from any DNC violations Step-by-step dialogue boxes keep you informed and help you to complete the process effortlessly 7 Call List Importing Importing call lists is made easy with the use of drop-down boxes displaying information from the import list, which can be imported from most common formats Advanced options allow complete control of phonebook creation and management 8 Setting Up Keytones The simplicity of MarkeTel’s patented keytone entry system requires a simple configuration screen. Just click the keytone to configure and a window with keytone options appears. Once completed, agent instruction sheets can be printed out for your agents. It’s that easy! Allows you to define the meaning of your keytone With single click options like Real-Time Print, you can have the entire contact record printed directly to your system printer as agents press the keytone on their phone You can also export results as the agent presses the key to a separate phonebook for you to call back on a different campaign, or to keep track of your customers. With no restrictions, uses are only limited by the creativity of the manager! Configure LCD Displays or Virtual Display Choose up to 4 lines of information taken directly from your call list that you wish to be displayed on your agents LCD displays. If you require more data entry capabilities then we can do that too with Virtual Displayä Virtual Display Proä operates on agent computers, allowing the full contact record to be displayed to agents, and also allows for data entry while on the call. • Fully open-source, allowing for custom integration with 3rd party CRM software products • Solutions like real-time credit card processing are also available 9 10 Speed Settings Manual speed settings allow for complete control of the system Easy to control the aggressiveness of the system Ability to set the abandonment rate with the option to switch to speed dialing in the event that it should rise above your desired setting. 11 Dialing Orders Easy to understand dialing options make starting the system easy. Options allow you to choose the dialing order from telephone, zip/postal code, random, city, state, name and many more, including a secondary dialing order! 12 Phonebook Management Phonebook editing while dialing is also an important feature. Edit an existing record or create a new one while dialing. You can even change the call result information if needed. The Skiplist Editor allows you to manually enter numbers into your DO NOT CALL List, or confirm that the number is already present. 13 Vital Stats At a glance you can see the percentage of calls not answered, number of dropped calls, current area of phonebook being used, and agent status. See what your agents are doing! Displays current phonebook that is open as well as the skiplist that is being used and the dialing orders that are set. Throttle indicator shows how aggressively the dialer is working! 14 Real-Time Reports Identify your top performers! And those who require further training Quickly observe keytone totals for each agent, and as a group. Watch your productivity in real-time. You will quickly see dramatic increases from manual dialing in both agent excitement and sales volume! 15 Daily Reports Real-time reporting is important, but so is daily performance for your entire call center. Rapid Contactä enables you to generate daily reports whenever you choose and you can view and print previous reports from within the software 16 Virtual Display Pro™ Agents can view the entire record and can edit/update important information A new, cleaner, sleeker and more organized look, which includes tabs to SuperScript, a separate Result Entry screen, Options, and your in-house CRM application! Memo field for your agents to keep notes of each call Quickly log-on or off the system at the check of a box! View Current Operator Status Easily adjust font size Read Manager’s Messages Double-click to quickly enter the call result and move on to the next call View keytone totals of the session and the entire campaign! 17 SuperScript™ SuperScriptTM Scripting Made Easy! Easy to navigate through the different pages of your script, and at the click of a button, test out your script as you create it Create scripts with ease using the SuperScriptä wizard To build the script simply click to add new controls and choose your next step Preview screen allows you to see how your script is progressing 18 SuperScript in Action! Script appears within Virtual Display Pro’s interface with a simple flowing browser type appearance Includes many other exciting features! Rating scale Required fields Multiple choice, with the option to randomize results every time Checkbox View/edit call record information Collect and ready data for in-depth analysis! 19 Thank you for viewing our slideshow! Easy to Set Up Simple to Use Total Call Compliance More Agent Control Database Management Increase Productivity Great Technical Support Many Financing Options Available No Risk No Commitment Don’t delay … sign up to increase your productivity today!