Transcript On the fly DNC scrubbing

The solution your company needs
The Problem
Tele-caller productivity has plateaued. An agent simply
cannot make more calls in a day or talk to more
customers manually.
Agency owners still lack a formal MIS that can tell
them what happened with customers, databases &
agents in the course of a day.
Principal payouts have remained the same. Costs have
skyrocketed.
The threat of license suspension due to DNC calls still
does not have fool proof solution.
The solutions
Flexydial – Platinum
Suitable for detailed CRM requirement and
complicated processes
Flexydial – Silver
Suitable for minimal CRM requirement
processes
The Solutions
Flexydial – Platinum
How it works
Supervisors
get
full
of
to enable
Otherwise
theahas
call
isa
re-attempted
asthe
per
Thecustomer
Dialer
calls
list
of
customers
IfEach
the
Agent
picks
alist
dedicated
upcontrols
the
phone,
desktop
&
productivity
and
compliance
rules to
setmake
on
the
server
from
the
database
call automatically
ispre-set
transferred
headset
to
an
available
calls
agent
Other Tools
Supervisors can barge
calls & listen to archived
calls on demand
90 days of
calls are
archived on
site
Call park, transfer,
conference and detailed
call reports are enabled
System-Wide Reporting
Business
Team
leaders
heads
can
get
see
comprehensive
teams
Unit
Agents
managers
can
edit
can
/enter
gettheir
automated
customer
dashboards
performance
across
data
regions/metrics
incurrent
real time
information
reporting
for
forunit
their
performance
call
(PTPs/Sales
etc)
(permission
daily/hourly
based)
Interface
The Solutions
Flexydial – Silver
Flexydial- Silver
A fully automated, low cost solution that works out to
less than 5% of workstation cost
Pay as you go solutions. We handle the software,
hardware & support. You can scale the solution up or
down according to your business plans & market
sentiment. No lock in
Business as usual for agents. Flexydial Silver runs off
regular phones, no computers required. Agent training
takes less than half a day
On the fly DNC scrubbing. Never
call another NDNC customer
again, even by mistake. Ever.
How It Works
agent
is
now
free
to
take
more
calls
The
Connected
Regular
Agents
IfThe
Agents
adialer
LEAD
can
agent
starts
press
(‘1’)
customer
enter
phones
is
dialing
‘0’
upto
entered,
on
calls
their
are
9numbers
dispositions
are
connected
the
phone
passed
call
from
is
to keypads
server
forit’s
forwarded
on
theuploaded
through
to
call
towaiting
login
onto
their
existing
database
to
aagents
closer
the
keypad
dialer
cabling
Lite on price not features
▪
▪
▪
▪
▪
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100% call recording
Real time agent status screens
Lead sheet + agent reports
Listen, barge & coach features
List performance reports
On the fly DNC scrubbing
Remote monitoring on the web
Comprehensive campaign
management toolkit
Why us
Our fully OPEX solution makes sure you spend your
hard earned money on increasing distribution, not
technology
India’s only full service solution with on site support.
There is no small print in our offering to you.
Enterprise tested platform. Top BFSI customers have
been using Flexydial already for millions of outbound
calls annually.
A Decade of stability. We have been around for more
than a decade as a company & have a pan India
presence for your peace of mind
Benefits
Average 150 contacts per day (3x
better than manual dialing)
Regulatory mandate to record all
calls – system is compliant from
day one
Less people doing more work =
lower costs and more profits for
the organization.
Benefits
Stronger local support & uptime,
not dependent on Internet/Leased
lines
Better security for customer data
since servers are based on premise,
not hosted
One price covers all ends –
hardware, software, licensing &
support – no hidden costs
Opexadvantage
Spend your cash on scaling business. Did you know that
the cost of a technology solution over 3 years is almost
double the purchase price?
Never spend another rupee on customization. The
OPEX model keeps us on our toes too. No service
means no customers next month.
You always have the latest & greatest. Software
evolves at a furious pace. OPEX makes sure you always
have the latest version of any software.
Safety in numbers. Business is unpredictable at best.
In the case of a downturn, you can scale down
technology requirements at a month’s notice.
OUR CUSTOMERS- SOLUTIONS
Contact us
Gaurav Kapoor
[email protected]
+91-8800349977
Mahadev Panchal
[email protected]
+91-9029000285