Transcript Slide 1

DETR-Rehabilitation Division
SFY 2006 Satisfaction Survey
BY:
Pamela Gallion
University of Nevada, Las Vegas
1
SFY 06 Consumer Assessment Results
 Methodology
 Conducted via telephone 1,795 eligible
cases supplied by DETR/Rehab Division
 Three attempts were made to each
number
 280 interviews completed
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Consumer Assessment Results
 Overall satisfaction with State of Nevada Vocational
Rehabilitation (VR) Service Program
Overall Satisfaction with Program
40%
40%
35%
30%
25%
20%
22%
19%
15%
11%
7%
10%
5%
0%
5 = Highest
Rating
4
3
2
1 = Lowest
Rating
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Consumer Assessment Results
 Choices you had for a job goal
Choices for job goal
30%
25%
26%
23%
22%
20%
20%
15%
10%
5%
0%
Excellent
Good
Fair
Poor
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Consumer Assessment Results
 Rate choices you had in service providers
Choices in service providers
40%
36%
35%
34%
30%
25%
17%
20%
15%
11%
10%
5%
0%
Excellent
Good
Fair
Poor
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Consumer Assessment Results
 Program and Counselor Rating
Statement
#
Agree
%
Agree
I like the way my counselor treated me
239
85%
I like the way other Vocational Rehabilitation staff treated me.
237
85%
Counselor was understanding of my needs
234
84%
I had adequate access to my counselor
219
78%
It was easy for me to contact my counselor
216
77%
I would recommend Nevada’s Vocational Rehabilitation services to others in need.
232
83%
Counselor worked with me as an equal partner during the process
226
81%
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Service Ratings
Rank
Service
% That
Received
% Rated
Positive
% Rated
Negative
1
Assistive technology
36%
84%
9%
2
Classes /school
33%
81%
8%
3
Vocational/career
counseling
47%
74%
12%
3
Training for a job
33%
74%
11%
5
Job referral
28%
62%
17%
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Job coaching
29%
50%
6%
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Job Ratings
 39% (109 of 280 interviewed) obtained a job while in VR
Statement
# Agree
% Agree
I got the kind of job that I wanted.
86
79%
I chose the kind of job I wanted
82
75%
I like the job that I have now
74
68%
I got the services necessary to keep the job I have now
74
68%
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Demographics
 Age
 Mean – 46 years of age
 Median – 47
 Mode – 57
 Gender
 Female – 50%
 Male – 50%
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SFY 06 Transition Students Survey Results
 Methodology
 Conducted via telephone
 120 eligible names provided by the
Rehabilitation Division
 Five attempts made to call each number
 68 completed interviews
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Educational Opportunities
 63% of students (43 of 68) indicated that they received one or
more “educational opportunities.”
Educational Opportunities
25%
21%
18%
20%
15%
10%
10%
6%
3%
5%
4%
1%
0%
OJT
Voc Rehab Job Corps Tech/Trade Jr College University
Training
School
Other
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Employment Status
 40% (27 of 68) currently employed
 79% are satisfied with current job.
 Helped find current job:




Vocational Rehabilitation/school counselor – 19%
Found job myself – 37%
Family/friend – 33%
Other – 11%
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Current Job
Income:
Low income = $5.65 per hr.
High income = $11.30 per hr.
Mean income = $8.17 per hr.
Median income = $8.12 per hr.
Bi-modal = $7.00 per hr. and $10.00 per hr.
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Benefits Received
Job Benefits
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
44%
44%
19%
15%
11%
4%
Paid
vacations
Health
benefits
Paid sick
leave
Retirement Lunch/Meals
plan
None
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Reasons for Unemployment (60%)
Reason
% Non-workers
# Non-workers
Can’t find any job
7%
3
Can’t find a job that suits me
12%
5
Am attending school
15%
6
Don’t want to work
15%
6
Physical/mental limitations
12%
5
Marriage/pregnancy
7%
3
Other
32%
13
Totals
100%
41
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Misc. Information
 Graduation




25% standard diploma
57% adjusted diploma
12% left high school
4% no response
 88% would recommend transition
services to another needing them
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Where Learned About Transition Services
Where Learned about Transition Services
34%
35%
27%
30%
21%
25%
20%
15%
10%
8%
7%
3%
5%
0%
On my
own
Parent(s)
Friend
Teacher
School
counselor
Other
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Demographics
 Geographic location
 67% - Southern Nevada
 13% - Reno /Carson City / Sparks
 20% Rural Nevada
 Gender
 65% - Male
 35% - Female
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SFY 06 Employer Survey Results
 Conducted via telephone – random list of
Nevada businesses
 Five attempts were made to each number
 293 interviews completed, five partial interviews
 Area
 58% from Southern Nevada/Las Vegas
 28% from Reno/Sparks
 14% from other communities
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Concerns about hiring persons
with disabilities
Largest # of employers did not have any concerns . . .
Concerns about Hiring Persons with Disabilities
45%
None
26%
Physical restrictions
13%
Ability to perform job/skills
Safety
Ability to deal with public
License requirements
0%
6%
3%
3%
5%
10%
15%
20%
25%
30%
35%
40%
45%
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About the Employers
 Employers had:
 Mean – 38 total employees
 Median – 12 total employees

3,498 job openings in the past year
 Mean – 12 available jobs
 Median – 4 available jobs
 Employed persons with disabilities past two
years
 22% gave a yes response
 66% were not aware
 12% did not know
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Federal Contractor with Affirmative
Action Requirement
Federal Contractors
20%
Don't Know
64%
No
16%
Yes
0%
10%
20%
30%
40%
50%
60%
70%
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Reason For Not Hiring Those With
Disabilities




None applied – 66%
Physical requirements of the job 18%
Special job skill requirements – 9%
Other – 7%
 Other included seasonal employers, family
businesses, and those that only hire “walk
ins.”
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Awareness of Vocational Rehab
Counselors
 Respondents who did not hire persons with
disabilities with the past two years were asked
if they were aware that they could ask a
counselor to visit their work place to determine
work site needs.
 59% were not aware
 28% were aware
 13% did not know
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Experience with BVR/BSBVI
 Did you call BVR or BSBVI for a qualified
candidate?
 Asked of those the 63 employers that had
hired persons with disabilities in the past 2
years
 Only two employers from this random
sample called BVR or BSBVI
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Experience with BVR/BSBVI
 Why didn’t you call?
Reasons for Not Contacting BVR or BSBVI
27%
Use newspaper ads
40%
No need to call
Job restrictions
3%
3%
Use Job Connect
Have "in-house" hiring procedures
5%
Didn't think to do so
7%
1%
Was contacted by counselor
14%
Other
0%
5%
10%
15%
20%
25%
30%
35%
40%
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