Transcript www.thinklocalactpersonal.org.uk

Working Together For Change
A quick Introduction!
Sue Wilson
Regional Programme manager
Getting a life. Transition and Person centred Approaches
Hosted by Northamptonshire County Council
“The vision of Putting People First can only be
realised by empowering people who use
services, their carers and families to play a
leading role in shaping and driving the changes
they want to see”
Working together for change is a simple process
for putting people using services at the heart of
commissioning
What is it ?
• A six stage process
• Based on information from
individuals reviews, support
plans or person centred
plans
• Co produced process that
can feed commissioning
plans , Needs assessments
and quality monitoring
• Tried and tested model
Before you start
• Decide what information do we want to
collect?
• What area are we going to focus on?
• How will we gather the information ?
• Who are the key people to involve?
The Stages - Gather the person
Centred Information
• Usually top 3 working and not working and
aspirations for the future
• Can come from reviews , support plans or
Person centred plans
The stages - Transfer information into a
useable format
• Quality of information is key !
• Anonymous process
• Transfer to separate cards or paper
The stages – Cluster and name
Create themed clusters using a card call process
Name the themes using an “I “ statement
I
I don’t like to
trouble
people so i
don’t ask for
help
I don t tell
people when
my health is
not good
I don’t always ask
for help when i
need it
Stage 4 Analyse
What's working
• Examine why something is working and think
about how you can use this information ..
These are the things you want to keep, share
and copy !
• For example
I have staff who know me well
Why does this work is it how we organise our
staff ?
Stage 4 Analyse
What's not working
• Look for immediate actions first
• Consider underlying causes and agree what success would
look like
Eg
I feel lonely
• We don't put enough emphasise on relationships in the
services we buy
• It isn't part of staff training
• Staff don't know how to connect with people and are too
focused on tasks
Success The person
I have friends
Staff and managers
There is time to do this
as part of my job
Commissioner
This is part of the
service we buy
Stage 5 Action plan
• SO WHAT !
• Identify actions that will work towards your
vision for Success
• providers – Build developing relationships in
to job descriptions and supervision
• user groups – Investigate local community
groups
• Commissioners – Build into services
specifications
Stage 6 - Share the Information
•The Crucial Final step . Learn from process and
share !
•With the people whose information you have
used
•With other providers who may be able to adapt
their services
•Others who may find the information useful
So Commissioners what else could you
use the process for?
• Gaining a better understanding about the things
that people value and don't value about how they
are supported
• To understand what we need to monitor in
service provision
• A smarter way to shop ! In hard times Don’t buy
what people don't value !!
• Telling the market what we really need !
• To demonstrate to regulators we are really
listening to our customers = best use of resources
+ choice and control outcomes