Transcript Hotel Technology Developments

HAMA 2009
San Francisco
Using Technology
to
Revolutionize Your Business
Jon Inge
Tran Hang
Trip Schneck
May 7, 2009
Topics:
Tran Lang – Google
The Impact of the Web
Trip Schneck – TIG Global
Internet marketing
Jon Inge
Integration for Fun and Profit
Integration Pays!
To move ahead confidently you need a map and a compass
- Mountains of data: how much is reliable?
- Generated by multiple, partial-view systems
Look Familiar?
Integration Pays!
To move ahead you need a map and a compass
- Mountains of data: how much is reliable?
- Generated by multiple, partial-view systems
- Requires data transformation
- Doesn’t reach hotel staff
- Integrated systems:
- more complete, cohesive and accurate data
- give staff confidence in handling guests
- eliminates data correction/transcription
- can be self-integrated or HTNG-interfaced
- Allow BI and CRM tools to be used accurately and
effectively for better-informed decisions
Communications Converge
Communications settling around high-speed Internet and
cell phones
Allows consolidated (converged) networks in hotels
- all systems run on same single network
- reduces cost and complexity
(Marriott Clear Sky)
Guests need ever more bandwidth
- more flexible providers
- tiered pricing
Femto cells to improve cell phone coverage internally
SaaS/Cloud Computing
Virtualization reduces server costs in hotels
- each system thinks it has its own server
- saves hardware, power, a/c, support
SaaS (used to be called ASP) can eliminate servers
- especially for multi-property operations
- better data consistency, reporting
- low entry cost, better security/support
Cloud takes SaaS further
- “infinite” array of virtual servers
- easily expandable, flexible storage
- still needs managing, security control
Questions?