Transcript Welcome to Concentra

Improving America’s health, one patient at a time.
Concentra Overview
Improving America’s health, one patient at a time.
Company Overview
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Improving America’s health, one patient at a time.
Company Mission & Vision
Our Mission
Improving America’s health, one patient at a time.
Our Vision
We will redefine patient care by treating individuals to a
welcoming, respectful, and skillful experience.
We will raise the standard of health by putting individuals first,
treating them with clinical excellence, and focusing on their
ongoing wellness.
We will succeed through innovation and the expertise of our
colleagues in an environment of trust, support and community.
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Improving America’s health, one patient at a time.
Company Values
Our Core Values
A healing focus
A selfless heart
A tireless resolve
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Improving America’s health, one patient at a time.
A History of Leadership
1997: Acquires
forensic drug
testing
laboratory
350
Number of Centers
310
1995: Deploys
proprietary
clinical operating
system
300
250
244
209
150
140
1979: Company
founded in
Amarillo, Texas
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50
0
71
1979
2007: Urgent care
services are
introduced
Health and
wellness initiative
is launched
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308
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1985: Adds a
second market,
Dallas, Texas
200
2005:
Completes
acquisition of
OH+R
2001: Technology
platform is enhanced
with electronic health
record
2009: 1/8th of
work comp
related injuries
1,000 urgent
care visits per
day
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1987
1991
1994
1997
2000
2003
2006
2009
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Improving America’s health, one patient at a time.
Management Team With Over 200 Years of Experience
Jim Greenwood
Chief Executive Officer
17 Years
Keith Newton
President and Chief Operating Officer
15 Years
Tom Kiraly
EVP, Chief Financial Officer and Treasurer
11 Years
Mark Solls
EVP and General Counsel
4 Years
Tom Fogarty, M.D.
EVP, Chief Medical Officer
27 Years
John Anderson, D.O.
SVP, Medical Centers
31 Years
Bill Lewis, M.D.
SVP, Health Solutions
13 Years
Jay Blakey
SVP, Sales and Account Management
18 Years
Kevin O’Janovac
SVP, Sales
13 Years
Matt Elges
President, Auto Injury Solutions
Ted Bucknam
President, Medical Centers
15 Years
Greg Gilbert
SVP, Reimbursement and Governmental Affairs
16 Years
Gary Zigenfus
SVP, National Therapy Director
18 Years
Suzanne Kosub
SVP, Chief Information Officer
10 Years
Tammy Steele
SVP, Human Resources
9 Years
Mike McCollum
President, Health Solutions
6 Years
Su Zan Nelson
SVP, Accounting and Finance
9 Years
John deLorimier
SVP, Chief Marketing Officer
6 Years
9 Years
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Improving America’s health, one patient at a time.
Tom Fogarty, M.D. – Chief Medical Officer
1985 – First Dallas Medical Center
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Improving America’s health, one patient at a time.
A Sample of Valued Clients
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Improving America’s health, one patient at a time.
2010 Strategic Initiatives
Continue our focus on enhancing the patient experience
Increase the market share of our core services
Further expand our urgent care business
Firmly establish our wellness and preventive services
Focus on efficient operations and thoughtful areas for investment as the recession
subsides
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Improving America’s health, one patient at a time.
Enhancing The Patient Experience
Increased focus on patient feedback
Began collecting patient surveys in April 2008 to pinpoint areas
for improvement
Improving our Net Promoter Scores (NPS) one patient at a
time
NPS results have consistently improved to a current score in
excess of 50
Expanding customer service training and development of
employees who “touch” the patient / includes leadership
training
Emphasis on customer service from the inside out
Upgrading the appeal and look of the medical centers
Deployment of the “Orange Book”
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Improving America’s health, one patient at a time.
Prototype Center
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Improving America’s health, one patient at a time.
Core Services - Value Proposition
Concentra’s convenient, physician centric, evidence-based practice generates
consistently superior outcomes – quality medical care at a reasonable price
Process management model includes strong center support teams and
proprietary information systems
Rapid return-to-work philosophy yields attractive savings for employers
Dynamic early intervention approach to physical therapy, which emphasizes
returning to normal activities rather than simply reducing discomfort.
Easy access to specialist care
Comprehensive service offering includes travel health, drug testing, complex
physical examinations and preventive care
Data repository contains outcome information from over six million workers’
compensation cases
The patient experience
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Improving America’s health, one patient at a time.
Expansion Into Urgent Care
Solving a problem - emergency rooms are overcrowded, services are
expensive and a significant percentage of the patients do not need the
intensity of emergency care
Concentra began this initiative in the fall of 2007
The peak seasonality of urgent care (October through March) complements
the weak seasonal period for occupational medicine
Urgent care services represent a key component of Concentra’s strategy – a
comprehensive array of prevention, injury and illness treatment services to
enhance workforce productivity and reduce costs
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Improving America’s health, one patient at a time.
America’s Health Crisis
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Improving America’s health, one patient at a time.
Worksite Medical Centers
250 worksite medical centers nationwide designed to reach employees (and their families,
if desired) where they work.
Adept at managing providers in a primary
care setting, focused on superior outcomes
and productivity
Our worksite providers are an integral part of
the 1000+ member Concentra clinician group
Recognized medical provider leadership that
is leveraged into worksite facilities from our
existing infrastructure
Experienced at designing highly effective
facilities
Thoughtful and perceptive at adapting to an
employer’s corporate culture (we currently
have over 100,000 employer relationships)
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Improving America’s health, one patient at a time.
Financial Overview
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Improving America’s health, one patient at a time.
Financial Perspectives That May Be Helpful To Know
What is “EBITDA?”
Earnings before interest expenses, taxes, depreciation and amortization.
Are we a “public” company or a “private” company? Who owns our stock?
How much debt do we carry?
How can I contribute to Concentra’s financial success?
Running a “business” versus being the employee of a business.
Learn how you contribute to pricing, cash optimization, controlling costs and
contribution.
Concentra’s Acronyms – We apologize in advance.
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Improving America’s health, one patient at a time.
Why Concentra?
National footprint of freestanding and worksite medical centers
Physician centric delivery model with 30 years of experience
Experienced leadership team
High touch service with face to face patient engagement
Strategic relationships with national and local employers
Ability to manage the health of a distributed workforce
Outcome-based approach – best in class results
The patient experience
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