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Improving America’s health, one patient at a time. Leadership / Management Orientation Legal/Risk Management/Regulatory Affairs Improving America’s health, one patient at a time. Legal 2 Improving America’s health, one patient at a time. Legal Areas of Responsibility Contract Support Clinics Health Solutions Leases/Real Estate HR, IT, etc. Employment Agreements Litigation Enforce our rights Defend our rights Respond to subpoenas Equity Stock Options Maintain records Corporate Governance Board Meetings Minute Books Controls Corporate Maintenance Human Resources Disputes Hiring/Firing Benefits/Compensation Development Mergers & Acquisitions Joint Ventures Marketing Trademarks Copyrights Press Releases Corporate Communications General Resource Answer any questions 3 Improving America’s health, one patient at a time. Key Legal Imperatives – 2010 Strategic Partnering – Business Units/Corporate Departments Assure timely legal representation/assistance delivered to all business units Ensure early involvement into business transactions Develop stronger reporting processes regarding rules/regulations affecting the business Cost Initiatives Operate all departments at or below budget targets Challenge colleagues to find new cost-saving opportunities Litigation Management Resolve all litigation at or below budget/reserves Customer Service Acknowledge/communicate time frames to colleagues regarding completion of requests Support field/corporate office with positive attitude Treat all colleagues with respect! 4 Improving America’s health, one patient at a time. Risk Management 5 Improving America’s health, one patient at a time. Risk Areas of Responsibility Concentra Insurance Program Design & manage Risk Financing Program (self-funded losses) Procure all Property & Casualty insurance coverage Manage Concentra’s wholly owned insurance subsidiary Establish claim reserves for booked liabilities of Concentra Financial and analytical reporting on claim liability reserves Issue certificates of insurance Claims Oversight of Concentra’s workers compensation claims Incident Report Investigation – Medical & Non-Medical Manage all liability claims and litigation, including medical malpractice, to resolution Represent Concentra in all claim related trials and mediations Manage Property Claims including all catastrophic events (hurricanes; floods) Safety & Loss Control Business Continuity Plan – (Develop; Train; Maintain) Emergency Evacuation Plans Employee Safety OSHA Reporting Security & Workplace Violence Driver Safety Risk Management Support Organize and chair Concentra Quality Healthcare Oversight Committee Member of M&A Due Diligence Team Training & Education Review Contracts and Leases Resource to all business operations 6 Improving America’s health, one patient at a time. Key Risk Imperatives – 2010 Develop Strategic Partnerships with Business Units/Corporate Departments Attend QBR meetings; corporate department meetings Offer RM guest speaker(s) Spend a day in a center Risk Management Support Strive for immediate return of phone calls; NEVER over 24 hours Seek input to constantly improve RM Staff to be cross-trained so service gaps do not occur Up-date RM website – keep it “User Friendly” Claims Management Continue with aggressive claims management for early resolution of claims Manage legal expenses and related claim costs Keep executive management informed of litigated claims through meetings and financial reports Monitor and assess claim reserves on a quarterly basis Financial Reporting Design meaningful, useable financial reports for executive management for trends/concerns Insurance Programs Continue to focus on “cost of risk” reduction Safety & Loss Control Update all safety related manuals: BCP; EERP; Auto Safety Manual Use “pre-paid” safety resources from insurance carriers & brokers 7 Improving America’s health, one patient at a time. Regulatory 8 Improving America’s health, one patient at a time. Regulatory Areas of Responsibility Privacy and Security Major Laws HIPAA Red Flags (Identity Theft) HITECH GINA Education, Information, or Training Concentra’s workforce New hire, annual For new laws Individual retraining Customers, patients, business partners Violations Assess and track violations Interact with customers, patients, agencies Address process or procedures changes Retraining if necessary Corporate reporting requirements Regulatory and Legislative Affairs Laws and Rules Federal, State, and Local Monitor and assess new laws/rules Educate and inform Concentra workforce Compliance Assess current and new processes Determine requirements and actions Serve as resource internally and externally Business and facility licensure Assess and Assist Business Areas Responses to customers Developing or changing processes and forms New programs 9 Improving America’s health, one patient at a time. Key Regulatory Imperatives – 2010 Increase Awareness of Department Functions Improve overall compliance Decrease project impediments by providing requirements early To provide centralized resource Identify and Appropriately Manage Business Associates and Vendor Oversight Effectively Respond to Internal Client Research Requests in a Timely Manner Individually (Can an LPN in Kansas administer a flu shot?) Programmatically (Can we develop a program using athletic trainers?) Process-wise (How do we address a fax sent to the wrong employer?) Corporately (Does dissolving a joint venture affect any licensures?) Nationally (How do we implement a Red Flag Rules program?) 10 Improving America’s health, one patient at a time. Legal/Risk/Regulatory Team Mark Solls Executive Vice President, General Counsel & Corporate Secretary Patricia Orendain Executive Legal Assistant Phone (972) 364-8043 Cell (214) 418-2695 [email protected] Phone (972) 364-8055 Cell (214) 245-6491 [email protected] Cathy McKnight Mary Turner David Tiffany Eleanor Thompson Vice President & Corporate Secretary Asst. Vice President & Corporate Secretary Asst. Vice President & Corporate Secretary Asst. Vice President & Corporate Secretary Phone (972) 364-8047 Cell (214) 923-6329 david [email protected] Phone (972) 364-8081 Cell (214) 457-8159 [email protected] Phone (972) 364-8241 Cell (214) 668-0217 [email protected] Phone (972) 364-8087 Cell (214) 335-8531 [email protected] Judith Camp Vice President Risk Phone (972) 364-8011 Cell (972) 467-8078 [email protected] Phone (972) 725-6675 Cell (469) 383-2514 [email protected] Lily Dvorkina Paralegal Phone (972) 364-8019 Cell (972) 814-5495 [email protected] K Royal AVP-Privacy & Security Officer 11 Improving America’s health, one patient at a time. Leadership / Management Orientation Human Resources Improving America’s health, one patient at a time. HR Areas of Responsibility Field & Organizational Support Employee Relations Coaching & Performance Management Organizational Alignment & Strategy Mergers & Acquisitions Compensation Incentive Plan Design and Administration Merit Management Market Analysis Wage & Hour / DOL Compliance Benefits Health & Benefits Plans/Health Reform Wellness Programs & Initiatives Retirement Plans / 401(k) Recognition Programs Hall of Fame HR Information Systems (HRIS) Colleague Database Reporting (Manager Self Service) Labor Analysis Talent Acquisition Recruiting & Staffing Offers & On-boarding Internship Programs Applicant Tracking System (ATS) Temporary Labor Relocation Talent Development Leadership Growth & Development Colleague Training & Development Learning Management System (LMS) Succession Planning Performance Assessments 360 Assessments Compliance Integrity Compliance Program / Code of Conduct Diversity, Affirmative Action Plans & EEO Records & Colleague Files 13 Improving America’s health, one patient at a time. HR Imperatives – 2010 - 2012 Develop Talent & Reward Growth Leaders Create a “Rhythm” to the Talent Process Annual Performance Assessments & Goal Setting Talent Calibration & Review Establish Succession Planning Strategy Merit Automation & Modeling Launch Leadership Academy / Growth Leader Program Design Pay for Performance/Incentive Programs Continual Focus on Leadership Training Enhance HR Technology Solutions Performance Management System Recognition Tools Merit Administration Tool Strengthen Talent Acquisition Strategy Internship Programs Residency Programs Networking & Pipeline Strategy (Social Networking, etc.) Expand Colleague Health & Wellness Programs Health Reform & Health Planning 2010 Enhance the Culture of Health Claims Management & Analytics 14 Improving America’s health, one patient at a time. HR’s Contribution to Growth & Success Be a trusted advisor and consultant to the business leaders Attract and retain exceptional talent Develop and coach leaders and colleagues to their highest potential Improve the health and wellness of our colleagues and their families Ensure effective cost management of health plans that support both the colleague’s needs and company objectives 15 Improving America’s health, one patient at a time. HR Schedule of Events January February March Performance Assessments – Dec/Jan Goal Setting – Dec/Jan Wellness Challenge Corporate NPS Survey Hall of Fame Nominations Due April May June Merit Cycle Integrity Questionnaires Talent Calibration & Succession Planning Q2-Q3 Diversity Planning (Q2/Q3) Colleague Survey July August September Colleague Survey Results & Action Corporate NPS Survey Personal Wellness Profile & Biometric Screening Compliance Training Month (Integrity, HIPAA, Red Flags, etc.) October November December Annual Benefits Enrollment Hall of Fame Ceremony Performance Assessments – Dec/Jan Goal Setting – Dec/Jan 16 Improving America’s health, one patient at a time. Human Resources Leadership Team Phone (972) 364-8203 Tammy Steele Cell (817) 233-5122 Sr. Vice President Human Resources & Compliance Officer [email protected] Phone (972) 364-8211 Mary Ann Maciejewski Email: [email protected] Executive Assist Chris Vaerewyck Dani Kendall Laurie Manning Kari Shelton Greg Miller Vice President West Region Vice President East Region Asst Vice President Compliance & Projects Vice President Talent Management Phone (972) 364-8024 Phone (972) 364-8145 Phone (972) 364-8156 Phone (972) 364-8233 Phone (972) 725-6455 Cell (214) 668-5773 Cell (214) 437-3858 Cell (214) 616-7659 Cell (214) 632-9413 Cell (214) 701-7325 [email protected] [email protected] [email protected] [email protected] [email protected] Vice President HR Services Comp / Benefits / HRIS 17