Transcript No Slide Title

THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
EITS Process Improvement
August 5, 2008
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Objectives
• Re-introduce the Process Improvement
Council (PIC)
• Discuss the PIC role
• EITS Process Improvement in the next six
months – what to expect
• Resources available
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Process Improvement Council
• Rehan Khan
• David Stewart
• Shawn Ellis – Chair
• Greg Topp
• Sandra Brooks
• George Veeder
• Shannon Marable
• Kim Woods
• Lynn Smith
• Catherine Shircliff Advisor
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
EITS Process Improvement
• Continuous Improvement Program
– Lessons learned:
– We must have the committed resources
– We have good basis to try again
– We are ready to move forward
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
EITS Process Improvement
• Foundation for Success
– Lessons learned + Resources = Success
– Support from Leadership
– Proven methods
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
EITS Process Improvement
• Plan for continuity
– Process Improvement Council
– Methodologies
– External Drivers
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
EITS Process Improvement
• WIIFM – what’s in it for me?
– Knowledge
– Inclusion
– Empowerment
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Process Improvement
• The Six-month Plan – what you can expect
– Documentation of key processes begun
– PIC begins improvement projects
• Business Office Process Projects
– Budget Amendments - ~6 week project
– Purchasing - ~2 month project
– Account Status Reporting - ~3 month project
– Teams trained in Six Sigma methodologies
– Creation of a mechanism to capture ALL process
improvement efforts
• Whether formal or informal, we want to document all of the
effort put into process improvement
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Timeline
11/1/2008
PIC progress report to XLT
8/31/2008
Teams trained & operational
9/1/2008
11/21/2008
Purchasing Project Deadline
10/1/2008
8/1/2008
8/30/2008
Mechanism to capture improvement projects
11/1/2008
10/31/2008
All key processes documented
9/26/2008
Budget Ammendments Project deadline
Meeting Schedule
PIC will meet bi-weekly
12/1/2008
2/1/2009
PIC progess report to XLT
1/1/2009
2/1/2009
2/15/2009
2/13/2009
Account Status Project deadline
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Resources
• Pre-project –
– Team training
– Project selection
• Define –
– Documentation
– Process Mapping
• Measure –
– Surveys
– Data gathering
• Analyze –
– Tools
– Metrics
• Improve –
– Benchmarking
– Project planning
• Control –
– Six Sigma tools
– Documentation
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
How can ITPDS Help?
• Education/Training –
– Project Management and
Clarity (P Wagman)
• Offered twice annually
• Offered as needed
– Process Management/Six
Sigma Methodologies (K
Camfield)
• Offered twice annually
• Offered as needed
• Support –
–
–
–
–
Documentation
Process Mapping
Metrics
Project Management
• Surveys/data gathering –
– Define phase surveys
– Assistance with data mining
• Facilitation –
– Training new teams
– Teaching team skills
– Facilitation to get new teams
started
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
ITPDS
• Greg Topp – Director
– 706.425.3000
– [email protected]
• Lynn Latimer – Associate
Director
– 706.425.2920
– [email protected]
• Kate Camfield – Process
Improvement, Quality
Assurance
– 706.425.2916
– [email protected]
• Jennifer Hudson – Logistics
– 706.542.8368
– [email protected]
• To Be Determined – Research
• Patrick Wagman – Portfolio
and Project Management
– 706.425.2959
– [email protected]
• Lili Zhao – Assessment/
Dashboards, Capacity
Management
– 706.425.3041
– [email protected]