Transcript Attachment I - Information Technology Management Forum

THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Active Directory Consolidation
Oversight Model
ITMF
October 6, 2011
John Salguero, PMP
Stephanie Ayers, James Brannon, Jonathan Hardy, Jim Metcalf
Shawn Ellis, Executive Sponsor
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Active Directory Consolidation
Agenda:
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Current Environment
Vision
Strategy
Proposed Future Environment
Benefits to UGA
The Importance of an Oversight Model
ITIL V3 Adherence/Compliance
Change Management
Next Steps
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Active Directory Consolidation
Current Environment
• EITS currently manages multiple campus wide Windows Server
Active Directory implementations in a mixed environment
• A collection of Active Directory Domains
• Each Domain in a separate Forest
• Made of a collection of Windows 200x servers in a variety of
physical locations
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Active Directory Consolidation
VISION
EITS will have one centrally managed,
feature rich Active Directory domain
that will offer University-wide
Identification,
Authentication, and
Authorization using an appropriately
scaled hardware platform.
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Active Directory Consolidation
Requirements:
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Scalability
UGA departments business process alignment
IT services and business functionality
EITS SLA
Governance Charter
Technology components
Security
Measurements and metrics
External services and components
Maintenance
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
PROPOSED FUTURE ENVIRONMENT
• Consolidate 4 Active Directory Domains into one
MSMYID.uga.edu
Domains to be decommissioned are:
• ADUGA.uga.edu
• LABS.ad.uga.edu
• AD.uga.edu
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Strategy
Fully featured vs feature rich:
• What is your “wish list” of features?
• What are the business reasons?
• Are there any technical constraints?
Service value  Cost  Time Frame
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Benefits to UGA:
Increase the work efficiency by:
• Providing better performance of the whole infrastructure
• Unified user experience, unified processes (and support) and
same level of service
• Ease of administration inside the group
Managed risk and risk mitigation:
• Enable EITS to build and deploy an AD continuity plan
• A consistent security model will also be deployed across the group
The solution is designed to handle growth
• as UGA is growing and/or interacting with other partners
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
The importance of an Oversight Model
• Politics
• Challenges
• Technical Constraints
• Business Requirements to be a key driver
• Identify Potential Solutions
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Oversight Model
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Policies
Strategy
Measurements, metrics
Implement the strategy – UGA representation required
Communications
– Invite UGA System Admins to participate
– Migration strategy
• Governance Kick off meeting
• Governance Committee Creation
• Communications Plan
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Oversight Model Team Members:
Current:
Future:
John Salguero, PMP
EITS - IT Assoc. Director
Stephanie Ayers,
EITS – Lead Architect
James Brannon,
Franklin College – Systems Admin
Jonathan Hardy,
Franklin College – IT Sr. Manager
Jim Metcalf
Terry College – IT Manager
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
ITIL V3 Continual Service Improvement Model
Text
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Change Management
• Ensures that changes are deployed in a controlled manner
• Steps to handle the change, including handling issues
and unexpected events.
• Chronological order of steps, with any
dependencies.
• Responsibilities
• Timescales and thresholds for completion.
• Escalation procedures.
• Minimizes risk and maximizes value.
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
ITIL V3 Adherence/Compliance
ITIL maintains that there are three key requirements:
• Accountability
• Responsibility
• Authority
OWNERSHIP
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
EITS Sys
Admin
Unit Sys
Admin
EITS Director
Governance
Committee
Oversight Model - RACI MATRIX – ITIL V3
Top Level
OU Creation
RA
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OU Creation
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RA
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CI
User acc
creation
CI
RA
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GPO
creation
CI
RA
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RACI – ITIL V3 – stands for:
R = Responsible
A = Accountable
C = Consulted
I = Informed
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
ITIL V3 Adherence/Compliance
According to ITIL V3, there are four reasons to measure:
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Validate previous decisions
Direct activities to meet targets
Justify that action is required
Intervene at right point and take corrective action
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
ITIL V3 Adherence/Compliance
ITIL V3 – Activities might include:
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Are customers satisfied?
Active Directory meeting service levels
Active Directory processes achieving desired results
Employee/Sys Admin. compliance
Services needed to be reviewed
Are customers satisfied?
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Next Steps:
• Form formal committee - Kick off Meeting
• Gather business requirements – Continued
– Fine tune the strategy
• Formulate policies
– Governance Model Committee
• Implement Governance Model for AD
– January 2012
• Migration Orientation
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2 times a months starting Oct. 19
Multiple windows to be provided
Planned phased approach
High level documents for Active Directory
AD Testing Guidelines
Requirements for AD Admin Acct.
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Next Steps - continued:
•Migration Order/Schedule – dates Client by Client
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1st Migration – LABS to MSmyID
2nd Migration – AD to MSmyID
3rd Migration – ADUGA to MSmyID
•Communication of results – ITMF and UGANet
•Decommissioning Old AD Components
– Strategy and Documentation to be developed
• Dependent on more participation
• Elicit more business requirements
– Proposed Dates:
• LABS – After Jan. 1, 2012
• AD
– After Spring Break
• ADUGA – After March 13, 2012
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THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer
Enterprise Information Technology Services
Active Directory Consolidation
Oversight Model
Questions???
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