Transcript NATIONAL LICENSING SYSTEM FOR PROPERTY AGENTS …

Hera Antoniades
School of the Built Environment
University of Technology Sydney
INTED2013
VIRTUAL
1
Examine the minimum standards of
education and knowledge, which are
imposed as a pre-requisite for the licensing
of a Strata Manager. It is argued educational
requirements during the mid 1990’s to the
early 2000’s best served the needs of the
consumer in comparison to these last 10
years.
2

FIRST STAGE
◦ Collate the historical changes since 2005 – national training packages
commencement date - which are relevant to education for the property licence.
◦ Map course content for the current course against the role of the strata manager.

SECOND STAGE
◦ Randomly select 5 registered training organisations to verify if the mandated
property courses were adequately delivered to the students. Data in the second
stage will include course content and hours allocated for the delivery of the
course.
Data from stages one and two is tabulated and compared to the national training
package
3
TABLE 1: CHRONOLOGICAL DEVELOPMENT OF
LICENSING COURSE FOR STRATA MANAGERS
Source: Training packages from the Construction and Property Services Industry Skills Council and TAFE NSW.
QUALIFICATION
COURSE
NUMBER
NATIONAL
CODE
TRAINING
PACKAGE
NOMINAL
HOURS or
attendance
THIS COURSE
REPLACED
This
course has
been
replaced
by
PRD01
2 to 3 years
part time
CPP07
CPP07
Prior 2005
Diploma
2005 to
2009
Certificate IV In
Property (Strata
Management)
Certificate IV in
Property Services
(Operations)
9674
90779NSW
PRD01
2 years part
time
17685
CPP40607
CPP07
Property
Services
570 hours
19196 Property
(Operations)
18366
19/6/2009
to
23/2/2012
Certificate IV in
Property Services
(Operations)
18366
CPP40609
CPP07
Property
Services
590 hours
17685 Property
Services
Operations
24/2/2012
to 5/7/2012
Certificate IV
CPP40609 OR
Transitiona
l
11168
Property
Services
Operations
Transitional
6/7/2012 to
date
Certificate IV in
Property Services
(Operations)
2005 to
2009
CPP40611
11168
CPP40611
CPP07
Property
Services
Transitional
590 hours
18366 Property
Services
Operations
4
TABLE 2: Course content
Source: Property, Stock and Business Agents (Qualifications) Order 2009
CPP40609 Certificate IV in property services (Operations)
OR
CPPDSM4048A
CPP40611 Certificate IV in Property Services (Operations)
Implement customer service strategies in the property industry
or
Implement customer service strategies in the property industry
CPPDSM4048B
All of the following:
BSBREL401A
CPPDSM4028A
Establish networks
Identify and analyse risks and opportunities in the property industry
CPPDSM4044A
Coordinate maintenance and repair of properties and facilities
CPPDSM4047A
Implement and monitor procurement process
CPPDSM4057A
CPPDSM4063A
Monitor a safe workplace in the property industry
Participate in developing and establishing property or facilities contracts
CPPDSM4072A
BSBLED401A
BSBFIA402A
BSBRKG304B
BSBSMB402A
BSBSMB406A
CPPDSM4006A
CPPDSM4034A
Provide leadership in the property industry
Develop teams and individuals
Report on financial activity
Maintain business records
Plan small business finances
Manage small business finances
Establish and manage agency trust accounts
Assess and implement strata community management agreement
CPPDSM4045A
CPPDSM4056A
Facilitate meetings in the property industry
Manage conflict and disputes in the property industry
CPPDSM4074A
Select and appoint contractors in the property industry
AND to complete
CPPDSM3019A
Communicate with clients as part of agency operations
or
Communicate with clients as part of agency operations
CPPDSM3019B
And complete
CPPDSM3016A
CPPDSM3017A
Work in the property industry
Work in the strata/community management sector
5
TABLE 3: Actual hours v. Nominal
hours
Source: Web sites for RTOs accessed 20th December 2012
RTO
Advertised
attendance
Equivalent
Hours
Nominal
Hours
1
156
590
There is a requirement to submit
assessment work
2
13 weeks at 2
days per
week
10 days
70
590
3
unavailable
590
There is a requirement to submit
assessment work
No information provided
4
Distance
learning only
590
All distance learning is supported with
a tutor on call
5
13 days
590
This RTO has a strata course
91 hours
6

Course content is adequate and compares favourably with the
requirements and knowledge aligned to a Strata Manager.

The delivery of the educational requirements by the Registered
Training Organisations is questionable. The nominated hours of
590 recommended in the training packages is not evident with
the delivery hours allocated by the RTO’s.

Therefore, due to the huge discrepancy between the nominal
hours and the actual hours allocated to the educational course,
further research is necessary.
7

If the RTOs have reduced the number of hours to deliver an
educational course which sits within Australia’s VET quality control
framework, are there processes to monitor the academic rigour that
might be compromised?

Should the government continue with national training packages and
compulsory education for occupational licensing?

Are there any differences between a government RTO and a private
RTO with regards to the delivery of the course and the hours actually
allocated for the various subjects and the application of the RPL?
8