Transcript Slide 1

Organizational Leadership
Operating in the Now, Preparing for the Future
Daniel L. Hays, International Vice-President
[email protected]
Different Type of Leaders
 Revolutionary
 Inspiring
 Politician
Storyteller
To Be Successful We Must
Communicate Effectively
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This is a highway with two-way traffic
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Successful leaders not only understand how
to communicate, but also how to listen
Communication Strategies of
Revolutionary Leaders
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Confident
Loud
Quick
Straightforward
In Motion
Varied
Involved
“Now” oriented
Wry sense of humor
Revolutionary Leaders
Have to Take Time to Ensure They
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Pay attention to other people’s needs
Ease up
Allow emotions
Acknowledge others’ intent
Save the debate
Make time for your relationships
Inform others
Are aware of how they are coming across
Notice when they are exaggerating
Pause before making a commitment
Use softeners when making requests or giving
direction
Communication Strategies of
Inspiring Storytelling Leaders
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Express emotions
Use examples and imagery
Deal In Hope
Are Empathetic
Take time to relate
Are Creative
Personalize and Humanize the topic
Provide a grand purpose
Appeal to core values
Inspiring Storytelling Leaders
Have to Take Time to Ensure They
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Practice objectivity
Recognize the difference between politeness
and interest
Seek other avenues
Notice when they are exaggerating
Stay focused when listening to others
Pause before making a commitment
Make a decision and stick to it
Allow others to speak
Communication Strategies of
Political Leaders
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Outline priorities and plan ahead
Understand the difference between being
right and effective
Acknowledge their hard work
Maintain composure
Act as the definer of spin
Accumulate trust and loyalty
Generate empathy
Build support via ingratiation and appealing
to individuals’ self-interests
Political Leaders
Have to Take Time to Ensure They
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Pay attention to others’ needs
Provide some detail
Are active listeners
Acknowledge others’ intent
Save the debate
Make time for relationships
Have patience
Consider other options
Practice peripheral listening
Accept others
Give it a break
Exercise
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Ann Curry has invited you, in your capacity as an
IAWP leader, to be a guest on Dateline NBC. The
topic is Power: how is achieved and best used. She
poses the following question… How do you define
“power”?
How Do you Define Power?
Power is “the ability or capacity to do something”.
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Not the ability to dominate nor the capacity to
subjugate others.
Not control, dominion, strength or authority, but
simply the ability to act.
That’s Power and it is given freely, without
conditions, to every one of us through the act of
birth.
We are ALL alive in our own Power.
Based on comments from by Dacher Keltner, Ph.D., professor at UC-Berkeley
All Leaders Must Accept the
Paradox of Power
True power requires modesty and empathy,
not force and coercion. But what people want
from leaders—social intelligence—is what is
damaged by the experience of power.
 “Power Tends to Corrupt, Absolute Power
Corrupts Absolutely” Lord Acton
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Based on comments from by Dacher Keltner, Ph.D., professor at UC-Berkeley
Balancing Power and Responsibility
Guided by centuries of Machiavellian thought,
we tend to believe that attaining power
requires force, deception, manipulation, and
coercion.
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of power demand this kind of conduct—that
to run smoothly, society needs leaders who
are willing and able to use power this way.
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Based on comments from by Dacher Keltner, Ph.D., professor at UC-Berkeley
Balancing Power and Responsibility
As seductive this might sound, power is
wielded most effectively when it's used
responsibly, by people who are attuned to
and engaged with the needs and interests of
others.
 Research suggests that empathy and social
intelligence are vastly more important to
acquiring and exercising power than are
force, fear or deception.
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Based on comments from by Dacher Keltner, Ph.D., professor at UC-Berkeley
“You do not lead by hitting people over the head — that's
assault, not leadership.“ – Dwight D. Eisenhower
Good Leaders Have Dual
Responsibilities
Ensuring the organization is successful
while they are at the helm AND
 The organization is prepared for the future!
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Understanding the commitment you are making when
accept a position of leadership
The Paradox of Power
Sharing information about organizational operations
Delegating tasks to people outside your power circle
Developing future leaders
Based on comments from by Dacher Keltner, Ph.D., professor at UC-Berkeley
Understand the Commitment
You Are Making When Accepting a
Position of Leadership
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Leaders are Critical to
Organization Success
With Power Comes
Responsibility
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Increased
Membership
Successful
Events
Collaboration
with Partners
Agency
Your peers have chosen you to
Support
lead; don’t let them down.
If you don’t have time, don’t
accept the job.
Leadership Team
It is perfectly fine, in fact
preferable, to step down rather
than let down.
~If the Trunk Breaks the Tree will Fall~
Membership
The Organization’s Life Blood
The Paradox of Power
Once people assume positions of power, there is a
tendency to act more selfishly, impulsively, and
aggressively, and they have a harder time
empathizing with others.
This is the paradox of power: The skills most
important to obtaining power and leading effectively
are the very skills that deteriorate once we have
power.
Based on comments from by Dacher Keltner, Ph.D., professor at UC-Berkeley
“The first responsibility of a leader is to define reality. The
last is to say thank you. In between, the leader is a servant.”
– Max DePree (author of Leadership is an Art)
Share Information About How the
Organization Operates
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You don’t want a surgeon operating on you that
hasn’t completed an internship, right?
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Leaders have an obligation to share information
(financials, operational, procedural, etc…) so OJT
(On the Job Training) is not required.
Delegate tasks to people
outside your power circle
No one person can do it alone, nor should
you even try
 Look for potential in members who previously
have not served, cultivate their talents
 It is not a threat to your worth that others
know how to do things, it is a testament to
your confidence and leadership ability that
you took time to teach them
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“Surround yourself with the best people you can find,
delegate authority, and don't interfere as long as the policy
you've decided upon is being carried out.” — Ronald Reagan
Board Development
Make sure members understand their roles
and responsibilities
 Conduct activities to foster community
building among board members
 Encourage discussion and solicit input –
communication is key (board members can
disagree without being disagreeable)
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Leadership Quotes to Live By
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"The task of the leader is to get his people from where they
are to where they have not been.“ — Henry Kissinger
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"Great leaders are almost always great simplifiers, who can
cut through argument, debate, and doubt to offer a solution
everybody can understand.“ — General Colin Powell
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"You cannot be a leader, and ask other people to follow you,
unless you know how to follow, too.“ — Sam Rayburn
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"The final test of a leader is that he leaves behind him in
other men, the conviction and the will to carry on.“ — Walter
Lippmann
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"Our chief want is someone who will inspire us to be what we
know we could be.“— Ralph Waldo Emerson