Transcript Slide 1

The Medical Centre
Patient Participation Group
AGENDA
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Introduction to the PPG members and Core Values
PPG constitution
PPG Chairs Report for 2012
Practice Priorities for the Year ahead
PPG Treasurers Report
Summary of Patient Questionnaire Feedback
PPG Priorities for the year ahead
Questions and Answers
Raffle Draw
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PPG constitution
Name
• The name of the Group is the Medical centre Patient Participation Group
(The Group)
Objectives
• The objective of the group shall be to facilitate the works of the medical
Centre Group surgeries (“the Practice”) in its provision of services to
patients as shall be determined from time to time by the partners of the
Practice and by the group with a view to fostering an environment
conducive within which the practice operates and to further the health
and social needs of the patients. The group shall not undertake any
activity without the consent of the Partners
• The Group is empowered to pursue aims in furtherance of these
objectives
• The Group shall be non-party in politics, non sectarian in religion and non
discriminatory in age, gender and ethnicity
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Practice overview
• The Medical Centre has:
– Surgeries at Downswood, Grove Green, Shepway and Senacre
– 26 members of Staff
• 7 Doctors including 1 trainee
• 4 Nurses and 2 Health Care Assistants
• 13 Receptionist & Admin Staff
– 8800 patients, including a high proportion of patients between 0-25
years
– Last year achieved 997 out of 1000 Quality of Framework (measure of
performance related to patient care)
• During the last year the surgery has focussed on improving:
– Patient access – extended opening hours
– Preventative care
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Age 40+ check ups
Carotid Artery scans (CIMT)
NHS health checks
Mental Health
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Early detections of cancers
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PPG Chairs Report for 2012
• Creation of Group Constitution
• Provided a patients voice / feedback through Patient Questionnaire and
follow up
• Supported Medical Centre event at the Jubilee on the Green
• Fundraising to date raised £234
• Have undertaken to provide Nebuliser for each surgery- Trial evaluation of
first unit being undertaken at Shepway
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How Does the Government initiative on CCG
effect on the practice and patient care
West Kent Clinical Commissioning Group (CCG)
62 Practices-
Maidstone, Tunbridge Wells, Tonbridge, Sevenoaks
Total Patients Approx. 440,000 Budget £464M
Board of CCG. 18 in total including 12 GP’s + Lay Member of Public
Each Practice will have a Patient Participation Group.
The Chairs of PPG’s meet regularly with Chair and Lay Member of CCG
exchanging information.
Our CCG is unique in setting up a co-design Group from Chairs of PPG to create
an input from Patients in to Commissioning services from 2014 and each year on.
Major difference from PCT-they commissioned services without reference to
medical staff.
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PPG Treasurer Report for 2012
• PPG Bank account created October 2012
• Fundraising for the benefit of the practice patients are an ongoing
objective
• Opening balance of £434.17 made up of £234.17 raised by the Jubilee
celebrations Tombola and £200 individual donation
• Purchase of the first nebuliser £63 and the hire of the hall for the AGM
£27
• Current balance stands at £344.17
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Patient Survey feedback:
Initial patient questionnaire, highlighted 4 areas the
patients wished to see improve:
• Point 1- Improvements with handling calls
To address this the Medical team have
– Conducted additional training to Reception staff on how to
improve telephone service.
– To avoid Phone congestion the team have highlighted to
patients there are alternative mechanisms for obtaining
repeat prescriptions
Number of patients
Q1 How satisfied were you
with the telephone service?
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300
200
100
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Feedback from the latest Patient Survey
90% rated the service Excellent / Good
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Patient
Survey feedback:
Initial patient
questionnaire,
highlighted 4 areas the
patients wished to see improve:
• Point 2 - Appointment times
To address this the Medical Team Have
– Improved Patient information on wait times
– Posters to be placed in waiting rooms requesting patients to
notify reception if they have not been seen within 15minutes
– Unfortunately due to emergencies and patients requiring
extended appointment times it is not always possible to keep
on schedule
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Number of patients
Q4 How is the practice
performance at keeping
to your allotted…
200
100
Feedback from the latest Patient Survey
67% rated the service Excellent / Good
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15
15
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5
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Patient Survey feedback:
Initial patient questionnaire, highlighted 4 areas the
patients wished to see improve
• Point 3 - Availability of Blood test appointments
To address this the Medical team have
– Raised awareness of how blood collection process is
conducted and why there is a cut off time for blood testing.
– Additional morning slots for blood tests have been added with
the appointment of an additional health care assistant
In the last review the issue of blood testing had not been
raised as a concern
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Patient feedback:
Initial patient questionnaire, highlighted 4 areas the
patients wished to see improve
Number of patients
Point 4 - Obtaining Test results
To address this the Medical Team Have
– Ensured that patients are made aware that they can obtain
their test results by telephone call after 11.15am
– Monitored that patients have received their test results
200
180
160
140
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100
80
60
40
20
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Q9 Are you aware of the following185
Feedback from the latest Patient Survey
Shows 75% are aware that they can
obtain there results by phone
151
114
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Patients can
The GP practice
order repeat
Web site
prescriptions on
line
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The GP practice Patients can ring
opening hours the practice for
test results
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Practice Priorities for 2013
• To review and improve on last years performance
• Promoting Healthy Living
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Smoking
Healthy diet
Weight
Alcohol
Exercise
• Early detection of Dementia
• Support for “Patients at risk”
• Improving “Patients Experience”
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PPG Chairs Plans for 2013
• Hold the first AGM
• To plan Patient well being events during the year
• Continue to increase Patient Participation with the Medical Practice
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