Transcript Gosforth Valley Medical Practice

Gosforth Valley
Medical Practice
Patient Participation Group
December 2011
Agenda
• Welcome & Introductions (REB)
• Function of a PPG (SAT)
• Feedback from open evening
(REB)
• Patient Satisfaction Questionnaire
(SAT)
• Questions (all)
Objective
• Ensure that patients are involved
in decisions about the range and
quality of services provided or
commissioned.
• Include patients in decisions that
lead to changes to the services
their practice provides or
commissions.
Objective
• Seek views from practice patients
through the use of a local practice
survey.
• Discuss the results of the survey
and agree any actions.
Practice services v commissioning
Practice services = primary care
• Those services directly funded by
the practice
–GP & nurse appointments
–Reception & practice
administration
–Out of hours cover
Practice services v commissioning
Commissioning = secondary care
• Those services bought by the
Clinical Commissioning Group
(CCG) on behalf of the practices.
–Hospitals (referrals)
–Local secondary care (physios;
community nurses)
Commissioning
• Commissioning decisions affect
the wider population, so are best
discussed with a wider group.
• Dronfield wide open evenings are
designed to address these issues.
Commissioning
• Normally held at the Civic Hall in
March & September.
• Open invite to all residents of
Dronfield (4 GP practices)
Practice services
• The quality & extent of practice
services vary by individual
practice and are best discussed
at practice level.
• Although it is useful to compare
practices.
• The PPG is designed to address
the practice services.
How does the PPG work?
• Should be representative of the
practice population
–Age / ethnicity / carers / any
others?
–Identify under-represented
areas
How does the PPG work?
• The group acts as a sounding
board for ideas (from patients and
practice staff)
• Annual questionnaire to a wider
group of patients.
Format of meeting
• Patient Satisfaction Questionnaire
• Service developments (practice
initiated).
• Items to be raised by PPG
members (agenda items in
advance if possible).
Format of meeting
• Issues arising from the Dronfield
open evening.
• 1 – 1.5 hours maximum
• Chaired by practice
Management of practice
questionnaire
• 3 meetings per year
–October: Final review of actions
from previous year & agree content
of new questionnaire
Management of practice
questionnaire
–February: Review results of
questionnaire and agree actions
(report to be published by 31st
March)
–June: Review progress against
actions
The PPG is not for
• Discussing individual medical
issues
• Health education (other than
where it provides valuable
information to help make a
decision about a service).
Virtual PPG
• We will meet only 3 times per
year.
• It would be useful to have a
process to share ideas and seek
opinions on a more regular basis.
• Discuss email, website –
complete form
Feedback from
open evening
Dr Richard Bull
Patient Satisfaction
Questionnaire 2011-12
• Present common questions
• Agree practice specific questions
• Agree date to review responses
(Feb)