Transcript German Development Cooperation in the Water Sector in Africa

Performance Monitoring and Benchmarkıng
(A Tanzania Experience)
Eng. Mutaekulwa T.K Mutegeki
Director of Water and Sewerage
Energy and Water Utilities Regulatory Authority (EWURA)
Tanzania
Istanbul 18th March 2009
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Background

In 1998, 19 autonomous urban water utilities were
established in all regional capitals of Tanzania after
amending the Water Act- based on 3 categories depending
on the ability to cover O&M.

Hence, the start of full monitoring and benchmarking
using the MOU between Ministry and each utility

More than 20 Indicators( technical, commercial and
financial).


Submission of Monthly, Quarterly and Annual
reports in paper form
Annual benchmarking + Incentives (move to higher
category with more independence)
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10 years Achievement (1998 to 2008)
Utilities capable of covering O&M + part of
investment increased from 3 to 12 out of 19
Coverage increased from 65% to 80%.
Revenue Collection has increased from TZS 4.3
(USD 3.3 M) billion to TZS 28 (USD 21.6 M).
Number of Customers have increased from 55,000
to 290,000 out of which 80% are metered (target
100% by 2010).
UfW reduced from 70% to 36%, target is 20% by
2010.
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Performance Monitoring using a Water Utilities
Information System (MajIs)

MajIs was established in 2006 and is used by the Energy and Water
Utilities Regulatory Authority (EWURA) for performance monitoring
of water utilities and by the Ministry responsible for Water for
assessing the implementation of the Water Policy+MDG’s.

MajIs is tailor made database developed locally on the basis of data
and indicators which were originally reported in paper form.

Reports are sent electronically to EWURA and copied to the Ministry
responsible for Water.

MajIs produces Utility progress report and Utilities comparison
report

The data collected is raw and the software does the calculation in
order to;

Minimize calculation errors and differing understanding of
performance indicators by different utilities
Benchmarking facilitates comparative competition.
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MajIs
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Benefits of using MajIs
 Identification of data inaccuracies by analyzing trends and provide early
feedback
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Benefits of using MajIs (cont.)
 Easy to make comparative analysis and benchmarking of
different Utilities
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Benefits of using MajIs (cont.)
Faster analysis and compilation of reports.
Analysis of requested tariff increases.
To track the attainment of performance and MDG
targets.
Special Version of MajIs now in use for capturing
basic data from 104 district and small water utilities
which wil be ultimately monitored using the same
system.
Utilities use MajIs to monitor their performance –
thus an increased demand from utilities to include
more data and analysis in MajIs
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Challenges



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Delays in submission of reports
Reliability of Internet.
Data inconsistences
Continuous feedback to Utilities
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Application of MajIs
Service
Provider
Data input
MajIs Database
Analysis and compilation of
data
Service provider
Self
assessment
Regulator
Performance Monitoring +Benchmarking (selected
indicators)
Ministry resp. for Water
Monitor Policy
implementatio
n+ Investments+MDG’s
Reports (hard copies+website)
Customers, Government, Global Monitoring(MDG)’s, stakeholders
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Ahsante (Thank You)
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