Booking Process

– R2 : 12 March 2015

• Visit www.traveljango.com

• Log-in using your branch log-in ID

Home Page

Log-in ID

• Log-in will be created by Relationship Manager visiting Branch • Else contact Call Centre 0484- 4128 777 / 0484 – 3326 700 • Or Email your request to [email protected]

Flight Search page

• After Log-in, Fill in search criteria, select One Way if travelling in one direction, Return if travel To and Fro within 1 year period • Multi City if travel to multiple cities and return to another city

Recent Searches

• Recent Search criteria can be loaded by clicking ‘Load’ • Results will be loaded directly on clicking search description

Start Flight Search

• After Log-in, Fill in search criteria, select One Way if travelling in one direction, Return if travel To and Fro within 1 year period • Multi City if travel to multiple cities and return to another city

Search results

• Search results appear, Search criteria are shown on top • Sort results Basis Price, Departure, Arrival time, Duration • Modify search, Adjust filters to preferred time, or price band

Flight Details, Fare rules

• Refundable/ Non Refundable Icon is shown • View ‘Fare Rule’, ‘View Flight Detail’ for details of flight & fare • View Next Day & Previous Day results also

Modify Search easily

• Click on ‘Modify Search’, and fill in new details for search • All search fields can be modified from this panel

Book a Flight

• Select a flight, after seeing the price, time and suitability • • Click ‘View Flight Details’ to view all details of flight Click ‘Book this Flight’ to proceed to Booking process

View selected flight details

• Onward & Return details, Price are shown to review again • If Flight to be changed, click ‘Change Flight’ to select another

Proceed to Ticketing

• View ‘Fare Details’ & ‘Amount Payable’ at bottom of page • Click ‘Continue booking’ to proceed to Ticketing or press ‘Back’ to go back to search page or ‘Change Flight’ to select another

Fill Pax Details

• For overseas travel, Passport No., Place of issue, Expiry date is • mandatory to fill in. Ignore Passport detail for domestic travel Ensure that Name should be exactly like given in Passport

Visa Details if having a Visa

• If there is a Valid Visa, enter details, validity, if travel is on a • visiting visa, round trip ticket is mandatory Frequent Flyer No., Meal preference can also be added

Proceed to Ticketing

• • • Service Charge can be added as ‘Mark up’, else leave blank Add ‘Deal code’ only if a Pax or HO given special deal codes After filling all details, click ‘Continue Booking’

Payment Confirmation

• Payment confirmation page, amount is debited from Credit balance of branch. If balance is not enough, contact call centre to increase Credit. Click ‘Continue Booking’ to generate ticket.

Ticket is ready

• Ticket will be generated, wait some time to appear this page.

• Mail ticket to Pax or Print the Ticket directly.

• If Error appears, contact Call Centre immediately or expect a call from Call centre and will assist to get the ticket.

Email Ticket

• To email ticket, Fill in the email of Pax and click ‘Yes’ • Email will be sent to from ‘TravelJango’ email, also an SMS is sent for confirmation to the mobile number in the profile.

Search Token

• While reporting any issues in search to Call centre, quote Reference ID, also send a screen shot of search page

Booking Calender

• Booking Calender show no. of booking/ tickets/ cancellations • On click takes to detailed view of each item, status etc

Pax Calender

• On Pax Calender search a customer and see the tickets done • Recent ticketed persons will be listed, on click goes to pax calender, and then to pax calender report to see details

Manage Booking

• Manage Booking, View items in different statuses, • Various filters to find exact information required • Click Details to see details of flight and

itinerary

Booking Details

• Click ‘Details’ in Manage Booking, view all details of a ticket • Mail ticket, view ticket, generate invoice or see Fare Rules

Cancellation

• Cancellation can be initiated from branches, it is listed to Call Centre for further management of Refund.

• The Call Centre will process refund, and update details, Contact call centre for details

Quick Search

• Quick search to see tickets issued, use any keywords to search • View details of searched items below and view more details

Account Statement

• Account Statement for debit, credit, balance, also view invoice • Statements within a date range can be exported to excel

Airline Report

• Airline wise report to view airline wise booking for a period • Basic fare and Taxes and charges can also be seen here

User Creation

• Branch Admin can create users under branch, also can Disable • Click User Management, ‘Add New User’, ‘Edit’, ‘Disable User’

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Thank you

For further Clarifications, Training or Assistance, contact Call Centre 0484 4128 777 / 3326 700 or email to ‘[email protected]’