Transcript Document

Guest Manager
from
NFS Hospitality Corporation
2010
Guest Manager
Overview
Innovative solution for optimising the guest
experience and maximising seat utilisation
Intelligently track table status and reduce the time
tables are left unseated
Maximise seating efficiency
Capture key guest information to provide
personalised service
AGM provides reservation management, wait list
management, table management and guest
tracking – all with tight integration to Aloha POS
hotel solutions….web solutions….epos solutions….conference solutions
Other Features
Online booking functionality
Real time updates from Aloha POS
Flexible floor plans and server section assignment
CRM module for marketing purposes
Integration to third party booking portals and Rendezvous
Events
hotel solutions….web solutions….epos solutions….conference solutions
Reservation Sources
Phone bookings and drop-ins
Future bookings for in-house guests
Online through own website
Online through third party website
Head office reservations
hotel solutions….web solutions….epos solutions….conference solutions
Guest Manager solution
Phone bookings and drop-ins
hotel solutions….web solutions….epos solutions….conference solutions
Guest Manager solution
Phone bookings and drop-ins
hotel solutions….web solutions….epos solutions….conference solutions
Guest Manager solution
Online through own website
hotel solutions….web solutions….epos solutions….conference solutions
Guest Manager solution
Head Office bookings
Centralised reservations
Instantly updated information
Allows restaurant to concentrate on
service rather than the phone
hotel solutions….web solutions….epos solutions….conference solutions
Guest Manager Solution
Event Management through Rendezvous
Reserve areas for private functions
Build events and packages with function sheets
Allow third party bookers to check availability
Roaming access for authorised personnel
hotel solutions….web solutions….epos solutions….conference solutions
Guest Manager
summary
Central
Reservations
Office
Kitchen Video
Screen
Aloha Guest Manager
Terminals
Aloha POS
Terminals
hotel solutions….web solutions….epos solutions….conference solutions
Guest Tracking
hotel solutions….web solutions….epos solutions….conference solutions
Guest Manager Features
Highly reliable and feature-rich
PC-based, securing software investment
A complete product suite
Cost-effective to implement
Supported by NFS, an established
Hospitality Services company
hotel solutions….web solutions….epos solutions….conference solutions
Main Benefits of
Guest Manager
Seat
Tables Faster
Enhance
Guest Experience
Increase
Productivity
Enable
Operational Analysis
The NFS Business Model
Best of breed software
24/7 helpdesk
A choice of POS hardware
Reliable and well established service offering
A dedicated team with Project Management and
System Integration skills
hotel solutions….web solutions….epos solutions….conference solutions
The NFS – Aloha Partnership
A Total Solution Backed By
Outstanding Service
NFS Hospitality Clients
Our clients in the bar and restaurant industry include:
Below Zero, Ed’s Diner, Inc Club, Handpicked Hotels, Chelsea
Football Club, Brompton Club, Mahiki, Dover Street Wine Bar,
Luigi Malones, Maya, Coffee Bamber, Tamarind Tree and Clwb Ifor
Bach.
Aloha Guest Manager
Guest Flags on
the table (VIP
and 1st time)
Joined tables
Pre-assigned
party to table
Aloha Guest Manager
Guest Flags on
the table (VIP
and 1st time)
Joined tables
Pre-assigned
party to table
Aloha Guest Manager
Aloha Guest Manager
Aloha Guest Manager
Aloha Guest Manager