Transcript menyediakan layanan reception mengorganisir keberangkatan tamu

MENYEDIAKAN LAYANAN RECEPTION
MENGORGANISIR KEBERANGKATAN TAMU
Created by Julie
Late Check Out
Late check out is a situation when
guest check out over time than check
out time.
a. When guest check out after check
out time until 18 pm we charge 50%
from normal rate
b. When guest check out after 18 pm
we charge 1 night
c. But if guest inform first , hotel give 1
hour free
d. If the reason is flight, hotel give
baggage claim service then guest
stay in lobby or other place
Cont’d
•Late charge is a late report from
outlet cashier about guest transaction
to Front Office Cashier. It cause of
late posting or late send bill outlet to
FO Cashier
• In mini bar it happened while guest
wait their flight
•To anticipate this case FO Cashier
should call outlet cashier as soon as
possible
•FO Cashier record it in late charge
book and creditor will follow up it
•If the mount not to big FOC record it
in lost and breakage book
Create by julie
[email protected]