Transcript Menyediakan Layanan Porter

Menyediakan Layanan Porter
Merespon Permintaan Atas Layanan Bell Desk
Created by julie
I Job Variations
A. Large Hotel
1.
Each position has its own task
Each worker has responsible for their own task
(they may not do a fellow worke’s task / job)
2.
Step by step procedures
All worker do their task base on their job
describtion and hotel SOP
B. Small Hotel
One posisition has many task /
job and multy responsible for
hotel operational
II. The Working Environment
Working environment of Porter Service staffs generally consist of
Main Entrance
Lobby :
1. Lounge
2. Front Desk / Counter
3. Bell Captain Desk / Counter
1.
2.
a.
b.
Room :
Room Location and Viewing
Lobby to room
Elevator / Lift
Corridor
Cont’d
Public Areas
1.
2.
3.
4.
Pool
Restaurant
Bar
Meeting Room
Offices :
1.
2.
3.
4.
5.
Front Office
Housekeeping
F&B Service
Genaral Manager
Accounting
Cont’d
Out Side Areas :
1. Arcade / Souvenir Shop / Art Gallery
2. Drug Store
3. Barber / Beauty Saloon
Travel Agency Office
Airlines Office
III. The Duties of Porter Services
1.
2.
3.
4.
5.
Concierge :
Enforcing house rules
Scheduling his staff
Training new employee
Assigning duties to his staff
Guest Service (mails, keys, message, postage, paging
tickets )
Bell Captain :
1. Supervising his subordinates
2. Having complete information ( city map, airlines,
shiping, bus time table and event )
3. Inspecting his subornate
Cont’d
Bell Boy :
1.
2.
3.
4.
5.
6.
Carrying Luggage
Offering Assistance
Running Errand keeping lobby tidy and orderly
Reporting unusual situation
Storing
Helping other employee
1.
2.
3.
4.
5.
6.
7.
Doorman :
Opening & Closing door of car / taxi
Helping guest in and out car
Keeping the main entrance neat & clean
Upervising vehicle traffic
Calling car / taxix
Putting up & taking down flag ( 06.00 – 18.00)
Dhandling car parking
Cont’d
Elevator Operator :
1. Escorting guest going up & down in lift
2. Keeping lift tidy
3. Preventing un authorixed person from operating lift
Page or to meet Boy :
Calling guest to telephone or to meet visitor. Paging is did by board,
tray, Lamp / laudspeaker. ( if there is no message boy their job
include delivering message , letter, fax / telex
Message Boy :
Delivering message, fax / mail, internal comunication
Cont’d
Courier :
1. Taking guest from arrival point until departure point
2. Taking and sending mail to Post Office
3. Other outside duties ( buying ticket)
Enquiry Clerk
1. Answer enquiries
2. Distributing mail, fax telex, cable
3. Selling news paper, theater ticket
4. Recieving and sending mail, telex / fax to Post Office
Cloakroom Attendant :
1. Looking after guest belongings ( hat, umbrella, coat )
2. Ensuring the cleanliness and tidiness of cloacroom
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