SHTF Annual Report April 2009 – March 2010

Terms of Reference…

Page 1

Objectives 1.

To fairly represent all tenants living in sheltered housing schemes managed by Norwich City Council to the Council, and other internal and external organisations.

2.

To enable tenants to participate in decisions affecting their homes, environment and support services, either directly by the Council or other providers.

3.

To promote equality and diversity and ensure everyone is treated fairly.

4.

To regularly consult and feedback to tenants at their home schemes, via tenant scheme meetings.

What did we do?

Page 2 6 SHTF Meetings • 03 Jun’09 • 06 Jul’09 • 24 Aug’09 • 26 Oct’09 • 21 Dec’09 • 15 Mar’10

What did we do?...

continued Key outcomes from meetings: • Chair – 2 years • Digital TV switchover • Laundry contract renewal • Swine Flu communications • Safety, security & prevention awareness • Bin storage across schemes • Housing Improvement Plan • Peer Review Update Page 3

Guest speakers / observers

Page 4 • Digital TV & Bin storage ( Terry Dartnell ) • Laundry contract ( Roger Miller & Helen Manson ) • Resident inspectors ( Anne Willmouth ) • Council’s complaints procedure ( Tina Bailey ) • Norfolk Constabulary ( Brian Moore ) • Observers ( SH tenants & Scheme Managers )

Regular attendees

Page 5 • City Care ( Claire Scholes & Tracy Wright ) • Housing Property Services ( Brian Wink ) • Customer Service & Liaison Officer ( Sandra Franklin ) • SH Scheme Managers ( various ) • SH Manager ( Karen Carolan ) • Tenancy Support Services Manager ( Nigel Andrews ) • Community Engagement Officer ( Louise Curtis )

Cross Forum Representation

Page 6 • Norfolk Older People Forum ( Jenny Campling ) • City Wide Board ( Jenny Campling ) • Norwich Residents Forum ( Rita Shanley, Jean Cooper & Barbara Harper )

Tenant Involvement Focus Groups ( this year )

• Support plan • Service Standards • Returning from respite / hospital care • Dementia Strategy • Laundry contract renewal Page 7

Tenant Involvement…

continued

( over past 2 years )

Date 01/08/2008 Group Terms of reference 01/10/2008 NCAS & SH Leaflets 15/10/2008 Housing Service Standards 29/10/2008 Laundry Contract 01/11/2008 SH Questionnaire 04/11/2008 07/01/2009 NHS Norfolk (End of Life Strategy) Adult Social Services (Day Care) Page 8 Date 21/01/2009 01/02/2009 Group Housing Options Newsletter Recruitment 01/02/2009 Scheme Audit 01/04/2009 Support Plans 01/05/2009 Service Standards 01/07/2009 08/01/2010 Returning from Hospital / Respite Care Dementia Strategy

Scheme Issues

Page 9 • 20 scheme issues raised (

29 last year

) • 3 Issues currently outstanding (

6 last year

): - Longbow car park (white line painting) • this year’s budget spent already, but will be considered in next year’s budget - Bradecroft: raised drain (tripping hazard) - Bradecroft: carpets to be replaced • will be done by 31 March 2010

Scheme Representation

Page 10 100% 95% 90% 85% 80% 75% 70% 65% 60%

82% 82% 79% 79% 79%

Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10

Percentage of schemes represented over period

% represented Target (75%)

Summary

• A huge amount of work has been achieved • Need to continue to look at ways to work together

THANK YOU!

What next?

• Nomination process [the next 2 years] • Election of Chair • Due to all take place by no later than 19 April 2010 • Notification to all newly / re-elected representatives by 03 May 2010