SHTF Annual Report - City Hall, Norwich

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Transcript SHTF Annual Report - City Hall, Norwich

SHTF Annual Report
April 2010 – 14 March 2011
Terms of Reference…
Page 1
Objectives
1. To fairly represent all tenants living in sheltered housing
schemes managed by Norwich City Council to the Council, and
other internal and external organisations.
2. To enable tenants to participate in decisions affecting their homes,
environment and support services, either directly by the Council or
other providers.
3. To promote equality and diversity and ensure everyone is treated
fairly.
4. To regularly consult and feedback to tenants at their home
schemes, via tenant scheme meetings.
5. Meet at least 6 times per year.
What did we do?
Page 2
SHTF Meetings
• 17 May 2010
• 12 July 2010 [Away day]
6
6
• 20 September 2010
• 15 November 2010 [Full day meeting]
• 17 January 2011
• 14 March 2011
What did we do?...continued
Page 3
Key outcomes from meetings:
• Chair – 3 years
• NORCAS, “Over 50s Outreach Service”
• Contract engagement (Connaught / Lovell [road shows, etc.])
• Housing Improvement Updates / Engagement
• TSA (Tenant Services Authority) – Local Offers
• Performance Management
• Integrated Care Project – NHS Norfolk
• Sheltered Housing Review
What did we do?...continued
Page 4
Key outcomes from meetings:
• East of England Ambulance Service – consultation
• Recycling - Food Canisters
• Audit Commission – Advice & Assistance
• Continuous Service Improvement Plan
• Network Forums – NOPF, NRF, CWB
Guest speakers / observers
Page 5
• NORCAS, “Over 50s Outreach Service” (Simon
Wakefield)
• NHS Norfolk, “Integrated Care Project” (Gita Prasad)
• LOVELL (Peter Graves)
• Norwich City Council, Audit Commission – advice and
assistance (Anna Clarke)
• Observers (SH tenants, Scheme Managers, Older
People Forums)
Regular attendees
Page 6
• Housing Property Services (Brian Wink)
• Tenant Involvement Officer (Nicholas Downes)
• Sheltered Housing Scheme Managers (various)
• Sheltered Housing Manager (Karen Carolan)
• Tenancy Support Manager (Nigel Andrews)
• Community Engagement Officer (Louise Curtis)
Cross Forum Representation
Page 7
• Norwich Older Peoples’ Forum (Jenny Campling)
• City Wide Board (Jenny Campling)
• Norwich Residents Forum (Rita Shanley)
Tenant Involvement
Page 8
Focus Groups (this year)
• Tenant Services Authority “Local Offers”
• Citywide Board – Performance Sub-groups
• Carpet replacements – various schemes (not all)
• Guest room upgrades – two schemes
Tenant Involvement…continued
Page 9
(over past 2 years)
Date
Group
Date
Group
Apr 2009
Support Plans
Aug 2010
Guest room upgrades
(Ryrie & Don Pratt)
May 2009
Service Standards
Feb 2010
Dementia Strategy
Jul 2009
Returning from Hospital /
Respite Care
Oct 2010
Tenant Services
Authority – Local Offers
Jan/Feb
2010
Carpet Replacements (various
schemes); Tenants invited to be
part of evaluation panel for
preferred supplier
Feb 2011
Lovell – Open Day, Call
Centre Review
From Jan
2009 &
current
Day Care Opportunities
(currently exist at George Carver & Stone Road; consultation at Alfred
Nicholls, Fellowes & Ryrie)
Scheme Issues
Page 10
• 14 scheme issues raised (20 last year, 29 before)
• 3 Issues currently outstanding (3 last year, 6 before):
- Fugill Gas (relocation of gas tap for #17)
• Quotation requested from Gasway to fit emergency
control valve (work not deemed essential/urgent)
- Longbow: trees too low (possible hazard)
• awaiting inspection from tree officer
- Singer Court: gutters
• Order raised with Lovell, but not considered priority and
Lovell is working through urgent cases initially; Job due
to be carried out 15 March 2011
Schemes not represented
Page 11
Scheme No. of
Schemes
Area
schemes
Area 1
Alnwick Court & Custance
2
Court
Area 2
3
Area 3
1
Totals:
Douro Place, Gildencroft &
Bailey/Causeway
St James
6 schemes not represented
Scheme Representation
Page 12
Percentage of schemes represented over period
100%
% schemes
represented
95%
90%
Target
85%
80%
75%
70%
65%
60%
Apr-10 May-10 Jun-10
Jul-10
Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11
Summary
• A huge amount of work has been achieved
• Need to continue to look at ways to work together
• Need to think about what YOUR priorities are for the
year 2011 – 2012
THANK YOU!