Transcript No Slide Title

Kerry Americas
Developing a Learning Infrastructure
Tools & Techniques
Kerry Group
• A global food ingredient, bio-science, flavor technology and
European food business
• Annual sales in excess of $5 billion USD
• Headquartered in Tralee, Ireland
• Products sold in 140 countries
• Over 150 manufacturing facilities in 19 countries
• Over 20,000 employees worldwide
• Unrivaled in the food industry for its geographic reach and
customer base
2
Kerry Group Worldwide locations
Head Offices
Manufacturing Plants
International
Sales Offices
Kerry Americas Locations
Kerry Savory/Seasonings-Brookfield, WI
Kent, WA
Sturtevant, WI
Belo Horizonte, Brazil
Três Corações, Brazil
Sao Paulo, Brazil
Brampton, Ont., Canada
Irapuato, Gto., Mexico
Kerry Savory/Coating Systems-Beloit, WI
Calhoun, GA
Melrose Park, IL
Millstadt, IL
Evansville, IN
Três Corações, Brazil
Irapuato, Gto., Mexico
Kerry Specialty Ingredients-Beloit, WI
Vesper, WI
Covington, OH
Beloit, WI
Jackson, WI
Owen, WI
Irapuato, Gto., Mexico
São Paulo, Brazil
Três Corações, Brazil
Woodstock, Ont., Canada
Belo Horizonte, Brazil
Kerry Sweet Ingredients-New Century, KS
Union City, CA
Gridley, IL
New Century, KS
Grand Rapids, MI
Fremont, NE
Kerry Food + Bev’g
Regional Technologies
Melrose Park, IL
Mansfield, OH
Little Chute, WI
Delta, Canada
Nutriant™ Soy Ingredients
Bakery Ingredients
International Sales Office
Kerry Ingredients Americas Headquarters
4
Topics
•
•
•
•
•
Business Situation
eLearning Pilot
Building the Business Case
Implementing the Solution and Managing the Change
Next Steps
 Share the tools and techniques used to ensure success
5
Business Situation
•
•
•
•
•
•
•
New Corporate Learning & Development Organization
Distributed employee population
Performance management process
Need for a tool to deliver and manage learning solutions
IT direction to buy vs. build and host externally
Compliance training provider identified
Unproven readiness for web-based training solutions
6
Building the Kerry Learning Infrastructure
7
Pilot Criteria
• Executive sponsorship
• Clearly defined purpose, scope, timeframe,
measurements, stakeholders
• Cross-business participation
• Communication
• Rewards
8
Project Initiation Document
9
Project Initiation Document (cont.)
10
Project Initiation Document (cont.)
11
eLearning Pilot
• Assess
–
–
–
–
Employee readiness for web-based training
Health, Safety, and Human Resource content
Learning Management System
Kerry network
• Pilot logistics
–
–
–
–
–
600+ employees
Variety of functional areas and organizational levels
Eight locations
Eight weeks
Post assessment
12
eLearning Pilot Results
• 80% of audience completed two or more courses
• 93% agreed that content presented in clear and
understandable manner
• 89% responded that the courses met or exceeded their
expectations
• Majority appreciated the opportunity to complete the
courses at their own pace, according to their schedule
13
eLearning Pilot Results (cont.)
• Majority felt the training enhanced their knowledge of the
subject
• Majority responded that the system was easy to use
• Network supported deliveries
• System did not support content from other sources well
• System was weak in admin support features for ILT
14
eLearning Pilot Conclusions
• Employees ready
• Network ready
• Content evaluated supports Health, Safety and HR
training needs
• LMS tested was not a fit
15
Building the Business Case
• Defining the need
– Pilot results
– Performance Management development planning results
– Training delivery requirements
• Evaluating the options
– Requirements
– Cost
16
Requirements Matrix
17
Rollout Plan Defined
Phase I
US Administrative population
Phase II
US Production
Phase III
Mexico
Phase IV
Brazil and Canada
18
Building the Team
• Defining stakeholders
• Securing primary team members
– One from each business unit
• Securing extended team members
– One each from Executives, IT, EHS/Quality, Support Center,
Communications
– One HR representative from each business unit
19
Project Management Approach
• LearnShare provides project schedule and technical
implementation:
–
–
–
–
Within first 30 days: deliver a vanilla product
Within next 30 days: deliver the configured product
30+ days beyond: deliver on customizations
Implementation team to include implementation consultant
• Kerry handles:
– LMS configuration decisions
– Course content selection
– Change management and communication
20
Project Team Kickoff Meeting
• Review roles, expectations
• Determine meeting schedule
• Define meeting protocol
–
–
–
–
Structure of meetings
Ground rules
Project repository
Agenda/Minutes expectations
21
Minutes/Agenda Template
22
Minutes/Agenda Template (cont.)
23
Change Management Plan
Objectives
• The goals of the LMS initiative are to:
– Enable the use of an efficient and cost effective system to manage
the learning needs within Kerry Americas
– Ensure quick access to online, self-paced programs that are
appropriate for the role
– Provide one system to place information on courses and programs
– Provide reporting for management needs and to assist with
forecasting development needs
– Experience Kerry’s commitment to provide career growth and
personal development
24
Change Management Plan (cont.)
Key Messages:
– Kerry is building an infrastructure to support learning and
development solutions to offer employees more learning
opportunities so they can excel in their current role while
developing their skills and growing their career
– The LMS complements the PDP process
– The system will support the administration of instructor-led or
facilitated programs as well as enable the creation of course
content and launching of e-learning programs
– The system will also enable Kerry to offer customized programs to
meet the development plans from the PDPs and to support
development for those within the plants
25
Communication Plan
26
Communication Plan (cont.)
27
Communication Plan (cont.)
 Bottom line: Get excited for the LMS. Understand your role.
28
Welcome to the Kerry LMS
29
Metrics
• 1296 employees received ‘Welcome’ message
• 560 logins in the first week
30
Next Steps
•
•
•
•
Apply lessons learned to remaining phases
Reuse project structure
Continue to build catalog with internally-developed content
Utilize additional LMS features such as announcements,
resource grouping, curriculum management
• Look for opportunities to leverage LMS
31
Kerry Americas
Developing a Learning Infrastructure
Tools & Techniques
Learning Infrastructure Diagram
Aggregate
Content
Vendor A
Content
Vendor B
Content
Vendor C
Report Server
HRMS Interface
Learning Management System
(LMS)
Content Server
HRMS Interface
Rapid eLearning
Development
Tools
(example Articulate)
User Interface
Employee or
Manager
HR Rep or
L&D Rep
33
Change Management and Communication Plan
34
Change Management and Communication Plan
35