Transcript Document

ED CORPORATE SERVICES: MR. S.W. KUBHEKA
PRESENTATION NATIONAL HRM CONFERENCE:
GALLAGHER CONVENTION CENTRE 05-06/03/2013
CONTENT
KwaDukuza at a glance
Problem statement
Baseline report
1.
2.
3.
4.
Employee satisfaction survey and findings
5.
Recommendations
Rationale for developing and implementing the following HR
policies:
6.
Employee Retention Strategy
• Succession Planning Policy
• Career Management Programme
•
7.
8.
Activities involved and progress
Outputs and outcomes
• KwaDukuza is a city in the making, a municipality with one of the
fastest growing economies in South Africa.
• Situated along eThekwini-iLembe-uMhlathuze Corridor and less than
50km away from the King Shaka International Airport.
• Rich cultural heritage
• The name KwaDukuza epitomizes the historical background of the
area being the original site of King Shaka’s royal “isigodlo” and
gravesite.
• The municipality is also the home of iNkosi Albert Luthuli, the 8th
President of the ANC and became Africa’s first Nobel Prize Laureate.
• Highly diverse multi-racial population dynamics with a distinct
eastern flavour linked to the earlier settlement of Indian families who
worked on the sugar cane farms of the big sugar barons such as Sir
Liege Hullet.
• Strategically located between two big ports of Durban and Richards
Bay, and off late the Dube Trade Port, with added advantage of
investment opportunities
 The North Coast (Dolphin Coast) is the upmarket tourism playground for the
wealthy domestic and international tourists.
 Pristine beaches and a relatively unspoilt natural environment which include
Ballito, Zimbali, Salt Rock, Shaka’s Rock and Prince’s Grant.
 The Ballito area, with its extensive housing and industrial development is
currently one of the fastest growing real estate regions along the South
African coast.
 The growth has placed the municipality on the right developmental path
 However, it has become increasingly difficult for it to provide funding and
other resources to develop the required infrastructure to adequately exploit
the opportunities and match the rapid growth.
 Also experiences limited bulk electricity supply that negatively affects
industrial development but plans are underway to build power stations and
strengthen networks.
 Buoyed by exponential growth, the municipality adopted the following vision:
By 2030, KwaDukuza shall be a vibrant city competing in the global
village economically, socially, politically and in a sustainable
manner”.
 The IDP translates the vision into three phased periods, whereby during the period
between 2011 and 2019, the municipality will attain the city status
 During the last two periods the focus will be on consolidating and entrenching the city.
 Identified pillars of municipal growth are infrastructure and economic
development
 This type of vision can be translated into reality by an ambitious
leadership and committed human resources which will go beyond the
normal developmental mandate, but aim for a high performance world
class city.
 But the HR department was identified as not operating at the required
strategic level to be able to cultivate requisite human capital which could
deliver the vision
In the late 2010, the municipality identified the following shortcomings within HR:
• Management capacity within the HR department identified by the municipality as a weakness
towards attainment of the municipal vision
• Increasing levels of attrition among employees, and in the main losing people with critical and
scarce skills which are not easy to replace
• HR department not providing reasons behind high levels of employee turnover as employee
satisfaction survey has never been conducted
• Relationship between the unions and the HR department at an all time low leading to delays in
approving HR policies
• Disputes on labour issues not being resolved speedily leading to frustrated employees
• HR department only concerned with transactional matters at the expense of strategic HR issues
• No sense of direction.
 The municipality partnered with GIZ in developing a turnaround plan.
 The first assignment was to conduct a mini-employee satisfaction survey
and a baseline study to obtain different views on HR functioning in the
municipality
 This resulted in a baseline report with recommendations as phase 1 of the
support to KwaDukuza
 The municipality partnered with GIZ in developing a turnaround plan.
 The first assignment was to conduct a mini-employee satisfaction survey
and a baseline study to obtain different views on HR functioning in the
municipality
 This resulted in a baseline report with recommendations as phase 1 of the
support to KwaDukuza
The survey results were captured in a baseline report and
hereinafter are some of the critical findings:
 No HR Strategy to back the realisation of the envisioned future
city
 The HR department does not a play strategic role and has no
partnership with other departments
 The environment under which HR employees works and
positioning of the HR office displays a lack of realisation of the
strategic importance of the HR department
 HR policies outdated & not reflecting the ideals of a transforming
institution.
 No strategies aimed at employee advancement such as the career
management strategy, employee retention strategy, succession
plan.
 No proper performance management system
 Employee well being not prioritised such that no EAP
 The relationship between the HR department and the Unions is very
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confrontational.
Lack of concern on how existing and prospective employees perceive the
municipality, thus employee satisfaction surveys not conducted and employee
turnover not managed.
No employment equity plan against which applicants at different occupational levels
were appointed.
Absence of a collective management leadership style
Training is not co-ordinated and has no strategic link to the broader vision of the
municipality.
Lack of capacity and essential resources within the HR department.
RECOMMENDATIONS
1.
2.
3.
4.
5.
6.
The KDM to develop an HR strategy.
Review organisational structure to accommodate a new HR structure
Transform HR department to prepare it to serve internal customers strategically and
effectively.
Employ competent HR practitioners, starting with the appointment of a Deputy
Director: HR who will serve strategic HR purpose
Capacity building of senior managers and supervisors to understand their roles and
responsibilities in managing employees reporting to them. This to alleviate burden on
HR employees so that they can focus on strategic issues
Embark on processes of evolving into a city status and learn from other municipalities.
Capacity building of HR staff a priority
9. Review existing HR policies and adopt new policies and strategies which seek
to attract competent staff, retain and develop their careers and cultivate their
talent
10. Conduct annual employee satisfaction surveys to constantly check on the levels
of employees’ satisfaction & commitment
11. Review the municipality’s internal business processes and introduce uniform
standard operating procedures (SOP’s) for operational efficiency
12. Engage in a benchmarking exercise in another municipality which has gone
through the same
8.
KDM GENERIC TURNAROUND STRATEGIC PLAN (CS)
In October 2011, KDM through Corporate Services directorate developed and adopted a TEN YEAR
PLAN which consists of SIX strategic thrusts namely:
1. Formulation and implementation of the HR development strategy framework
2. Develop and implement priority skills strategy
3. Develop and roll out integrated ICT governance framework
4. Reinforce stakeholder communication and participation fora.
5. Streamline administration as well as legal services
6. Enhance institutional productivity through developing a renewed cadre of local public service
Flowing from this generic CS/HR plan the KDM, through partnership with GIZ then zoomed into
three critical HRD policy tools, namely: Employee retention strategy, succession planning and career
management.
4.
RATIONALE & OBJECTIVES FOR DEVELOPING
& IMPLEMENTING THE FOLLOWING HR POLICIES:
a)
b)
c)
Employee Retention Strategy
Succession Planning Policy
Career Management Programme
INTERVENTIONS
Through the support provided by GIZ, the municipality was able to develop
and adopt the following 3 HR policies as a direct intervention to address
challenges identified in the baseline report:
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Employee Retention Strategy
Succession Planning Policy
Career Management Programme
EMPLOYEE RETENTION STRATEGY
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The Strategy proposes ten interventions to address employee attrition and achieve above objectives, as
well as evolving into a world class organisation and subsequently attaining a vibrant city status
 The ten retention enabling interventions are:
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Employer branding and making KwaDukuza municipality an employer of choice
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Changing the organisational culture
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Creating a conducive work environment for employees to flourish and be committed to the municipality
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Provide a sense of direction and clear purpose for employees
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Communication
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Structured employee training and development linked to career management
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Prioritise succession planning, especially for critical positions
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Performance management and employee recognition
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Promotion and transfer opportunities
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Clarity of roles and responsibilities and delegation of authority
SUCCESSION PLANNING POLICY
The rationale and objectives of the succession planning policy is to:  Ensure business continuity and preservation of institutional memory in the event of unplanned departure
of key employees occupying critical positions;
 Ensure that employees are prepared and trained for the roles and responsibilities of the future by
developing talent;
 Provide career growth opportunities that help to motivate and retain current employees;
 Enable staff to become suitable candidates for future roles as the organization evolves;
 Enable staff to develop so that they can be the ‘best possible candidate that they can be’ when an
opportunity arises for recruitment
 Create an ongoing supply of well trained, broadly experienced, and well motivated employees who are
ready to step into key positions as and when required;
 Define employee career paths, which will help the municipality to develop and retain a pool of suitably
qualified employees;
 Make the best use of internal staffing resources and talent by “growing our own”
CAREER MANAGEMENT PROGRAMME
 The primary aim of adopting and implementing the career management
programme is to meet the objectives of the municipality’s Employee
Retention Strategy and the Succession Planning Policy, which are to ensure
that there is a talent flow to create and maintain the required talent pool.
 The objectives of the career management programme are:
 To provide guidance and a structured support framework to plan employee careers and fulfill
their potential;
 To assist employees to achieve successful careers with the municipality in tune with their talents
and ambitions; and
 To provide those with potential with a promise of sequence of experience and learning activities
that will equip them for whatever level of responsibility they have the ability to reach.
Phase 2 of the KwaDukuza project involved piloting the implementation of the succession
planning policy and the career management programme using a sample of employees. These
are the activities of the pilot:
 A 6-month pilot implementation plan was adopted by GIZ and the MANCO whereby the Deputy
Director: HR was appointed the champion to drive the project
 Duration of the plan is 6 months, resumed in June and ends in December 2012 whereby it is
envisaged that the Deputy Director: HR would have acquired the necessary skills to continue with
the implementation of the strategic HR policies
 First activity involved conducting workshops over 5-days to refresh employees on the new HR
policies on employee retention, succession planning and career management
 The workshops were also aimed and informing employees and unions that the HR policies will be
piloted using sample employees.
2012 ACTIVITIES ON PILOT IMPLEMENTATION OF THE SUCCESSION PLANNING
POLICY
 Initiation of the succession planning pilot resumed in July 2012.
 The activities carried out during the initiation stages include:
 Assisting MANCO to identify key and critical positions in each department and 33 positions were
identified
 Placing them into 3 categories, namely:
 Position “A”: positions that have a critical and strategic influence on the execution of the
municipality’s strategy (IDP)
 Position “B”: positions that are significant for the achievement of strategy execution but are
not strategic in nature. Rather they are supportive roles
 Position “C”: positions that are at lower levels but are specialist in nature
 Supporting the Deputy Director: HR and immediate supervisors in conducting competence selfassessments of current skills, competencies and qualifications of people occupying these positions
and these were verified by immediate supervisors
 Employees were requested to complete competence forms, verify info by the
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supervisor, return completed form and a signed career plan to the Deputy Director
Of the 33 critical positions identified for the succession planning pilot project, 25
employees attended the competence assessment sessions, 15 returned completed
assessment forms and only 6 returned signed career plans
Career plans had to be signed alongside the employees’ personal development plans
The rest of the employees either could not complete their own career plans or needed
assistance in completing their career plans but failed to convey requests for assistance
to the Deputy Director.
All Career Plans & PDP’s are in the custody of the municipality’s Skills Development
Officer
2012 ACTIVITIES ON PILOT IMPLEMENTATION OF THE CAREER MANAGEMENT
PROGRAMME
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Initiation of the career management pilot resumed in August 2012.
The activities carried out during the initiation stages include:
Inviting senior managers to select 2 candidates in each department to partake in the career
management programme
The invitation attracted responses from the Finance Department whose two candidates are
currently the only participants in the career management pilot project
The two candidates engaged in the self-assessment of their competence by completing the
competence forms and reflecting on the contents with their supervisors
Both candidates completed and signed career plans accompanied by personal development
plans
PROGRESS
 The participants are currently engaged in on-the-job training activities and are
being monitored by their immediate supervisors
 The Skills Development Officer will assist those participants who have
indicated a desire to enrol for tertiary studies during the year 2013 in placing
their applications for study bursaries from the municipality
 On going monitoring of the implementation of the individual career plans
 Some managers have attended the Leadership Enhancement Programme
offered by GIZ which will enhance their overall management capabilities,
including managing staff
OUTPUTS
The following outputs have been achieved so far:
 KwaDukuza municipality has adopted a retention strategy and has begun to
implement some of the strategic interventions aimed at attracting and
retaining employees
 The municipality has also heeded the call by employees to support employee
career development and advancement by adopting a career management
programme and a bursary policy
 68 employees were capacitated on the three HR policies and are now well
aware of the strategic direction which the HR department is taking and now
have a choice to advance their careers
 A database of critical and scarce positions has been created.
OUTPUTS (CONT.)
The following outputs have been achieved so far:
 Thirty three employees have been placed in the talent pool of critical positions and will
have their skills honed to prepare them, not only for succession purposes, but also to be
at the forefront of championing the Vision 2030 of attaining city status
 Clear career and personal development plans, performance plans and regular assessment
will inform the growth path of the employees in the talent pool
 Six other employees now have structured career plans and personal development plans
 Strategic investment in skills development focussed on professionalising careers in
municipalities.
 The municipality has adopted a bursary policy to support the implementation of the
Succession Planning Policy and the Career Management Programme
 Some employees drawn from the pilot project have registered for the qualifications in
their career plans this year and have been awarded the municipal bursaries
ENVISAGED OUTCOMES
It is envisaged that by the end of the pilot project, the following outcomes will be achieved in the
medium to long term periods:
 The Management Committee will have gained knowledge and understanding of how to carry out the
critical steps in the succession planning and the career management processes.
 By December 2012, the HR Deputy Director will have acquired knowledge and skills on how to identify
critical skills, assess competence and establish a talent pool. He will have knowledge to manage the talent
pool by ensuring that it is regularly updated.
 The HR Deputy Director will have acquired adequate knowledge and skills to carry out HR strategic
functions in support of succession planning and employee career development. This will assist him to advise
and write reports for the ED: Corporate Services which will be of a strategic nature, rather than of a
transactional nature only, and manage the training budget
 Six employees have acquired skills to develop their own career plans and personal development plans.
These employees will also have knowledge to monitor and assess their career progression, thus enabling
them to build their growth paths and opening a window of opportunity for progression towards other levels
within or outside their departments or municipality.
ENVISAGED OUTCOMES (CONT.)
It is envisaged that by the end of the pilot project and over a medium to long term period, the
following outcomes will be achieved:
 The Skills Development Facilitator will gain an understanding and ability to attach tangible results
and impact the municipality’s Workplace Skills Development Plan (WSDP) is making in the overall
organisational development programme.
 The municipality’s training budget will be channelled and invested in structured training which will
yield tangible results and benefits for the employer
 Overall HR Department standing within the organisation will begin to acquire a strategic character.
 MANCO will gain appreciation of the relevance and strategic positioning of the HR department as
the custodian of the most important asset of the municipality, i.e. the employees of the municipality.
 MANCO will have a tool to evaluate the value add of investing in human resource development.
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Overall impact will be a reduction of the employee turnover, rise in employee satisfaction levels
and commitment to the organisation, as well as increased productivity levels among employees
who have participated in the pilot
CONCLUSION
 The success of any HR Turnaround Plan in any municipal organization
requires the following processes, mechanisms and systems to be in
place:
1. Regularly conduct the employee satisfaction survey and factor in
funding into annual budgetary programmes.
2. Develop and review clear HRD strategy in line with the NDP and
PGDS.
3. Develop and review medium to long term strategic plan for CS/HR
through which the generic staff related strategic issues/challenges are
reflected and executed over a given time.
CONCLUSION (Cont..)
4. Reconfigure and capacitate the HR unit as per the critical policy thrusts viz:
succession planning, career management and employee retention.
5. Rebrand the municipality as the employer of unlimited capabilities/choice
6. Develop the standard operating procedure (SOP) on the collective managerial
leadership, staff communication and management/staff participation for a.
7. Introduce the democratic employee recognition system with emphasis on the
teams/units/sections than individuals.
8. Reinforce and capacitate the HRD subcommittees to drive critical staff
empowerment programmes
9. Develop and implement the HR benchmarking process plan.
“WORKING TOGETHER BUILDING A RENEWED LOCAL PUBLIC
SERVICE CADRE/SERVANT TO DELIVER ON SOCIO-ECONOMIC
AGENDA”