Transcript No Slide Title

Developing the Management of
SciFinder® within a Global
Organization
Judith L. Johnson Philipsen, Martine Hanno,
Jean-Gael Rouchon, Bernard Viratelle, Janet Liggett,
Pam Kubiak, and William Turner
In the Beginning ARTEMIS TESTING
1993 Prototype Discussions with CAS
• Initial concerns: Only PC (mostly
MAC users at the time)
• Internet reliable and secure?
1993-1994 Alpha testing by the Chemists and
Chemical Searchers
1994-1995 Beta testing - enthusiasm builds
May 1995 Parke-Davis first SciFinder subscriber
Expansion of SciFinder within
Parke-Davis/Warner Lambert
1995-1997 Limited to Scientists in Ann Arbor
(Substructure Module testing)
1998 Expanded to Holland, MI and IRJ,
France
1999 Freiburg, Germany; Cambridge,
UK; Morris Plains, NJ; and
Edmonton, Canada
2000 LaJolla, CA
SciFinder Distribution by Location
1.0%
1.4%
62.4%
3.4%
3.8%
4.1%
7.6%
16.2%
Canada
Morris Plains, NJ
Cambridge, UK
Holland, MI
Freiburg, Germany
Fresnes, France
La Jolla, CA
Ann Arbor, MI
SciFinder Distribution by Department
14.4%
8.2%
3.1%
66.1%
3.1%
2.1%
0.3%
1.4%
0.3%
1.0%
Synthetic Chemistry
Chemical Development
Discovery Technologies
Support
Pharmaceutical Delivery
Biochemistry
Manufacturing
Consumer Health
Therapeutic Areas
Toxicology
SciFinder Support Team
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Key contact (and backup)
Site key contacts
Computer support
Management
CAS contacts (contract rep, system support,
subscription setup)
• Scientist and professional searcher testers
Responsibilities of the
Key Contact
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Subscription setup
Software Installation
Monitoring of SciFinder Usage
Training
Communication
Subscription
• New subscriber
– Recommendation by supervisor required
– Type of seat determined (task or
subscriber, with or without SSM)
– Required training with ID assignment
• Reassignments
– New ID established
– Problem: finding out about transfers
and terminations
• IDs ordered from CAS by e-mail
Installation
• From CD
– Appropriate for small groups
• From a server
– Delays in set up
– Access problems
• From a webpage – available to distant
locations
Usage Monitoring Helps to:
• Determine Type of Seat assignment
– Task: Usage < Subscriber seat cost
– Subscriber: Usage > Subscriber
seat cost
• Point out trends and areas to train
• Manage Spending within Contract
• Identify opportunities for future
contract negotiations
Percent Usage by Task for 1998 through June 2000
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SciFinder Training
• CAS Representative
– Good for new versions and rollouts
• Information Professional
– Individual or in groups to provide personal
and targeted training
• On-line Help
Trois grandes fonctions de recherche sont disponibles :
Permet de modifier les formats d’impression,
de visualisation
1 ) - Recherche
2 ) - Consultation du
sommaire des revues
3 ) - Suivi de profils
Choix des bases de données
Train to fully utilize SciFinder
The scientist user is not always aware of all that
he can do with SciFinder.
“I don’t need any help – it is so easy to use”
After demonstrating ANALYZE, REFINE, or
the KMP from a search:
“WOW! I didn’t know I could do that!”
Some Items Stressed in Training
• Explanation of Menu and Icons
• Start Topics Explore with Concept with several
synonyms
– Then narrow Results with Analyze and/or
Refine
• Save Answer sets to analyze later, saving an
extra task
• Create a KMP from Explore
• Structure Search - use of Lock and Reaction
Functions to help the search to run
Communication
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New Releases
Problem reporting and solving
Surveys
Reports
Encourage the users to report problems
and make suggestions!
Most Commonly Reported Problems
Can’t access SciFinder
(network down or using outdated version)
I need to Install SciFinder again
(new computer or accidentally deleted)
I can’t remember my password
(contact CAS again)
Other Problems Encountered
• SciFinder results not printed properly
– (Network printer drivers not set up
correctly)
• Can’t access SciFinder due to Firewall
• ID doesn’t show up on log-in
– Insure that site.pref file is present
– Delete user.pref
Recent CAS Problems
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Same record in more than one KMP report
Document request e-mail in Chemport disabled
KMPs not delivered
Servers occasionally down
We wish that CAS would establish a method to
communicate such problems!
Effect of SciFinder on the Professional
Chemistry Searcher
• Few simple (author, simple structure, term,
inventor) searches
• Primarily complex, patent searches
– The Patent and Chemistry searching
groups combined
• Increased role of the searcher in beta-testing
and evaluating end-user databases
• Increased role of the searcher as trainer
Future of SciFinder within the
New Pfizer
(Pfizer + Warner Lambert)
• Share Procedures and Techniques
• Determine Best Practices
• Establish Efficient Methods for
– Seat Assignment,
– Software Installation
– Document Delivery
– Handling of Problems
New Pfizer (con’t)
• Set up a Global Training Program which will
– Provide good basic knowledge on how to
use SciFinder
– Allow for targeted and personalized
training
Acknowledgments
Ann Arbor
Fresnes, France
James Bristol
Lial Knight
Sharon Lehman
Elaine Logan
Rose Manning (Retired)
Hai Mi
Heather Shehan
Wendell Wierenga
William Turner
Martine Hanno
Jean-Gael Rouchon
Bernard Viratelle
LaJolla, CA
Pam Kubiak
Janet Liggett
Eric Goldschmit, Morris Plains, NJ
Wilfried Hoffman, Freiburg, DE
Charles Kulier, Holland, MI
Special Thanks To
Our Friends at CAS
Randy Cain
Heidi Kroll
Steve Morris
Kirk Schwall
Kurt Zielenbach