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Root Cause Analysis Course http://www.biz-pi.com 1 Root Cause Analysis Course Content • Course Objectives • What is Root Cause? • Benefits • Problem Solving Process • Examples • Root Cause “Hints” • Review • Additional Resources http://www.biz-pi.com 2 Root Cause Analysis Course Objectives Upon completion of this course, participants should be able to: • Understand the importance of performing root cause analysis • Identify the root cause of a problem using the problem solving process • Understand the application of basic quality tools in the problem solving process http://www.biz-pi.com 3 Root Cause Analysis When should root cause analysis be performed? When PROBLEMS occur !! http://www.biz-pi.com 4 Root Cause Analysis How does it work? Contain the problem… PROCESS A PROCESS B PROCESS C PROCESS D CUSTOMER Nothing is allowed to further escape to the customer http://www.biz-pi.com 5 Root Cause Analysis 1 8 2 6 4 7 Step #3 3 5 Immediate Action • Must isolate effects of problem from customer • Usually “Band-aid” fixes – – – – 100% sorting of parts Re-inspection before shipping Rework Recall parts/documents from customer or from storage • Only temporary until corrective action is implemented (very costly, but necessary) • Must also verify that immediate action is effective http://www.biz-pi.com 6 Root Cause Analysis Root Cause Part reversed Worker not sure of correct part orientation Part is not marked properly Engineering ordered it that way from vendor Why? http://www.biz-pi.com 7 Root Cause Analysis Cause and Effect Procedures Personnel Lack of worker knowledge Poor project plan Poor project mgmt skills Lack of resources Didn’t complete project on time Inadequate computer programs Materials http://www.biz-pi.com Poor documentation Inadequate computer system Equipment 8 Root Cause Analysis Additional Resources Business Performance Improvement http://www.biz-pi.com http://www.biz-pi.com 9 Root Cause Analysis