Transcript Your Personal Profile

Your Professional “Workstyle”
Appreciating diverse workstyles and
keeping your Teams
productive!
Objectives
• Identify your work-related communication style
and how others perceive you
• Recognize the characteristics of the four
“workstyle styles”
• Apply strategies to improve communication
within your teams
Your Personal Profile
Adapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller
1.
Be honest with yourself…not how you would like to be.…but how you are
2.
Focus on how you are in the work environment…..NOT home
3.
You have to pick ONE of the four in each set
a. ____Competitive
a. ____Tries new ideas
a. ____Will power
a. ____Daring
b. ____Joyful
b. ____Optimistic
b. ____Open-minded
b. ____Expressive
c. ____Considerate
c. ____Wants to please
c. ____Cheerful
c. ____Satisfied
d. ____Harmonious
d. ____Respectful
d. ____Obliging
d. ____Diplomatic
a. ____Powerful
a. ____Restless
a. ____Unconquerable
a. ____Self-reliant
b. ____Good Mixer
b. ____Popular
b. ____Playful
b. ____Fun-loving
c. ____Easy on others
c. ____Neighborly
c. ____Obedient
c. ____Patient
d. ____Organized
d. ____Abides by rules
d. ____Fussy
d. ____Soft-spoken
a. ____Bold
a. ____Outspoken
a. ____Brave
a. ____Nervy
b. ____Charming
b. ____Companionable
b. ____Inspiring
b. ____Jovial
c. ____Loyal
c. ____Restrained
c. ____Submissive
c. ____Even-tempered
d. ____Easily led
d. ____Accurate
d. ____Timid
d. ____Precise
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Your Personal Profile
Adapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller
1.
Be honest with yourself…not how you would like to be.…but how you are
2.
Focus on how you are in the work environment…..NOT home
3.
You have to pick ONE of the four in each set
a. ____Stubborn
a. ____Decisive
a. ____Positive
a. ____Takes risks
b. ____Attractive
b. ____Talkative
b. ____Trusting
b. ____Warm
c. ____Sweet
c. ____Controlled
c. ____Contented
c. ____Willing to help
d. ____Avoid
d. ____Conventional
d. ____Peaceful
d. ____Not extreme
a. ____Argumentative
a. ____Original
a. ____Determined
a. ____Persistent
b. ____Light-hearted
b. ____Persuasive
b. ____Convincing
b. ____Lively
c. ____Nonchalant
c. ____Gentle
c. ____Good-natured
c. ____Generous
d. ____Adaptable
d. ____Humble
d. ____Cautious
d. ____Well-disciplined
a. ____Forceful
a. ____Assertive
a. ____Aggressive
a. ____Eager
b. ____Admirable
b. ____Confident
b. ____Life-of-the-party
b. ____High-spirited
c. ____Kind
c. ____Sympathetic
c. ____Easily fooled
c. ____Willing
d. ____Non-resisting
d. ____Tolerant
d. ____Uncertain
d. ____Agreeable
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Scoring your Personal Profile
1.
Count the number of “a”s that you marked. Write that number in the Tally
Box marked “a”. Do the same with letters b,c,d.
2.
On the a scale, draw a line through the number on the bar graph that
corresponds with your total number of “a”s. That forms the end line of your
bar graph.
3.
Shade in the space in the “a” bar graph, up to your end line
4.
Do the same for b,c,d. The total of a,b,c,d, should =24.
5.
The longest bar is you predominant style.
Tally Box
a=
b=
0
0
2
3
1 2
c=
d=
1
0
0
4
3
1
4
2
1
2
5
3
3 4
6
5
4
7
8
6
5
9
7
6
5 6
10
8
7
7
11
12
14 16
9 10
11 12
8
10
12
14 16
9
10
12
9
8
14
18
16
14
Activity…………
Break up into groups based on your most predominate category:
A, B, C, or D
Within your group:
•Name two things you like best about working in teams
•Name two things you like least about working in teams
Collaborate with your group to write a slogan or draw a picture that
represents your work style
This model is based on OBSERVABLE behavior, not your perceptions or
judgments.
Observable Behavior
Inner qualities
or traits
Honest
Loud
Motivated
Facially
Animated
Your reaction:
feelings,
judgments
Quite
Facially
controlled
I like him
She interests me
Interested
Inflected
speech
Monotone He seems nice
speech
Hypocritical
Direct eye
eye contact
Indirect
Contact
Intelligent
Fast paced
Slow paced
I don’t like her
She bugs me
Be objective. In a situation where two or more people are interacting and where observable
behavior can be described by an observer and verified by the observations of others.
Assertiveness
Continuum
Low:
High:
Asks
Tells
Behavioral clues:
Pace of speech
Quantity of speech
Volume of speech
Hand motions
Body posture
Eye contact
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Less responsive:
Controls
Emotions
Responsiveness
Continuum
Behavioral clues:
Emotion in voice
Topics of conversation
Descriptive
Hand motions
Body posture
More responsive:
Facial expression
Emotes
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Assertiveness + Responsiveness = Work Style
Low responsiveness
Analytical
(d)
Driver
(a)
Low
High
Assertive
Assertive
Amiable
(c)
High responsiveness
Expressive
(b)
Based on the research of David W. Merrill and Roger Reid
and published in “Personal Styles and Effective
Performance”.
The Driver: Action Oriented
Perceived positively as:









Decisive
Independent
Practical
Determined
Efficient
Assertive
Risk taker
Problem solver
Direct
Perceived negatively as:







Pushy
One man/woman show
Tough
Demanding
An agitator
Cuts corners
Insensitive
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
The Expressive: Intuition Oriented
Perceived positively as:








Verbal
Inspiring
Ambitious
Enthusiastic
Energetic
Confident
Friendly
Influential
Perceived negatively as:








A talker
Overly dramatic
Impulsive
Undisciplined
Excitable
Egotistical
Flaky
Manipulating
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
The Amiable: Relationship Oriented
Perceived positively as:









Patient
Respectful
Willing
Agreeable
Dependable
Concerned
Relaxed
Organized
Empathetic
Perceived negatively as:







Hesitant
Wishy Washy
Pliant
Conforming
Dependent
Unsure
Laid back
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
The Analytical: Thinking Oriented
Perceived positively as:






Industrious
Persistent
Serious
Orderly
Organized
Cautious
Perceived negatively as:






Critical
Picky
Moralistic
Stuffy
Stubborn
Indecisive
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Behavior
directed toward
achievement in
an interpersonal
setting
Behavior
directed toward
acceptance in
an interpersonal
setting
Driver
Analytical
Expressive
Amiable
(Primary Effort)
(Primary Effort)
(Secondary Effort)
(Secondary Effort)
Works quickly and
alone
Works carefully and
alone
Works quickly and
with others
Works slowly and
with team
(Secondary Effort)
(Secondary Effort)
(Primary Effort)
(Primary Effort)
Impresses others
with individual effort
Impresses others
with precision and
knowledge
Impresses others
as exciting member
of the group
Gets along as
integral member of
the group
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Back-up Mode
Low responsiveness
Driver
Analytical
Low
Back-up behavior:
Avoid
Back-up behavior:
Autocratic
Back-up behavior:
Acquiesce
Back-up behavior:
Attack
Assertive
Amiable
High
Assertive
Expressive
High responsiveness
Based on the research of David W. Merrill and Roger Reid
and published in “Personal Styles and Effective
Performance”.
How to Work Better with Other Styles…..
the key is versatility!
When working with analytical:
When working with Driver:
•Tell HOW first
•Tell WHAT first
•Provide data (graphs, stats etc)
•Keep faced paced (efficient)
•List pros and cons
•Don’t waste time (get to the point!)
•Be accurate, logical
•Be businesslike
•Give them time
•Give them choices (allows them to control
•Provide deadlines
•Talk results
•Don’t rush or surprise
When working with Amiable:
When working with Expressive:
•Tell WHY first
•Tell WHO first
•Use friendly tone of voice, lots of eye contact
•Keep it fast paced, direct eye contact
•Ask vs. tell them
•Be enthusiastic, allow for fun
•Draw out their opinions
•Support creativity, intuition
•Explore personal life
•Talk about the big picture, (not the details)
•Define expectations
•Handle the details for them
•Strive for harmony
•Value feelings and opinions
•Avoid deciding everything for them
•Be flexible
Materials adapted with permission
from Diane Miller, Director of
Organizational Development at
Virginia Mason Medical Center
From IHI International Conference in
Orlando 2002
“Growth Actions” to improve your versatility
If you are an Analytical:
If you are a Driver:
•Declare, take a stand, make a decision
•LISTEN
•Show emotional support for the feelings
of others
•Build cooperation into work
relationships, talk about other people’s
ideas
•Show some excitement and involvement
in a relationship
•Talk personally with people about their
ideas, not dwell strictly on technical and
abstract subjects
If you are an Amiable:
•Avoid the temptation to answer every
question immediately
•Learn to make social small-talk!
If you are an Expressive:
•Initiate action, provide some direction
and stick to goals and objectives
•Check, slow down enough to consider
the facts and feelings of others
•Limit the extent to which you pull others
into your personal matters
•Center conversation less on self
•Keep communication more in line with
business manners
•Tone down emotional reactions by
presenting factual information and assist
in defining goals
•Talk more slowly and less during
Materials adapted with permission
stressful situations
from Diane Miller, Director of
Organizational Development at
Virginia Mason Medical Center
From IHI International Conference in
Orlando 2002
Assumptions About Personal Styles
From: http://www.engr.washington.edu/lead/
1. There is no best or worst style.
2. There are no pure styles.
3. Behavior style does not explain the whole
person
4. Much of the population is different than you
are.
5. We all have goals we hope to attain and
results we wish to achieve.