Transcript Integrated Community Service Centre (i

Presentation on
Integrated Community Service Centres
(i-CoSCs)
HIMACHAL PRADESH
Presentation by Department of IT, Govt. of HP
at Shimla
About i-CoSC
Scope
District Shimla (including District Headquarter, all
Tehsils/ Sub-Tehsils and Sub-Divisions)
Target population
721745
Stakeholders of the Citizens, State Government Departments and
project
Institutions of Local Self Government (PRIs, ULBs)
Implementation
mechanism
In-house with PPP wherever volumes of
transactions make it feasible
Type of access to
services
Web Portal, Community Service Centres & Touch
Screen Kiosks
Project Objectives
 Extension, upgradation and integration of services
 Improvement in the quality of services by reengineering the administrative processes
 To ensure greater transparency, efficiency, objectivity,
accountability and speed
 Facilities to the farmers and villagers about latest
techniques, advice for their problems, new
technologies etc.
 Direct participation of the masses in governance
Project Strategy
 Most citizen centric services of various levels (viz.
District, Sub-Division, and Tehsil) will be available
across all tiers of administration
 PPP model to be implemented at the District/ SubDivision level by adopting a competitive bidding
process
 Documents to higher level will be scanned and sent
electronically after standard check-list is filled.
 Touch screen kiosk at each i-CoSC Centre : no charges
for accessing information
Architecture of i-CoSC
Centre at
State
Level
Leased/ Dialup Lines of
1/2 Mbps
Centre at
District
Level
Centre at
District
Level
All Districts
Leased/ Dialup Lines of 128
Kbps
Centre at
SubDivision
Level
Centre
at SubDivision
Level
All Sub-Divisions
Leased/ Dialup Lines of
64 Kbps
Centre at
Tehsil/
SubTehsil
Level
All Tehsils
Centre at
Tehsil/ STehsil
Level
Workflow in i-CoSC
To access information

Citizen

Application &
documents

Citizen
+Service Charges
i-CoSC at
Tehsil

e-Kiosk
Certificate/
License
Scrutinise
Documents
If
service
can be
provide
d there
itself?
Status conveyed/
service provided to
the Applicant
issue
update database
Yes
i-CoSC
Server
Internet/
Intranet
No
Scan Documents &
transmit to office
concerned
Update database of the concerned department for the service availed

Department
Server
Process the request & send back the Status
i-CoSC at
Sub-Division/ DC Office
Model of Project Services
Quality of Life
Edutainment,
Training
Income Generation
Socio Economic
Progress
Efficient & Xsparent
Interface with the Govt.
G2B Services,
Market Information
Education, Health,
Extension Services
e-Governance Activities
Categories of Project Services
 Certificates
 Revenue, Agriculture/ Horticulture Services
 Licenses/ Permits
 Utility Bill Payments
 Social Services
 Government to Business
 Grievances
 Electronic Filing of Returns
 Public Information/ Utility
 Application Forms and Affidavits
 Miscellaneous Services like Internet, Email etc.
 Information about various Govt. Schemes
Project Timelines
Sr.
Activity
No. of Months
(T= Jan 2005)
1.
Needs assessment in areas selected as pilot sites
T+2
2.
Study/ Design, business process re-engineering and Development T+1 to T+12
of Software and Web portal for i-CoSC project
3.
Backend Hardware purchase and Data Entry
T+4 to T+10
4.
Identifying the location, floating RFP and building i-CoSC centres
T+2 to T+11
5.
Procurement and installation of Hardware/ Software for i-CoSC
T+5 to T+12
6.
Training/Change Management/ Capacity Building
T+8 to T+12
7.
Installation of leased line connectivity & testing for backbone T+10 to T+14
performance from i-CoSC to State Headquarter
8.
Testing of s/w with connectivity from Departmental Servers and T+11 to T+14
trial runs (POC)
9.
Review of Pilot/ POC
T+14 to T+16
10.
Full Rollout of Project
T+15 to T+17
11.
Feedback and enhancement
T+17 to T+18
12.
First Assessment of Project by external agency
T+18 to T+19
Project Cost - Abstract
Sr.
Item
No.
Amount
1
Procurement of Hardware and system
software for iCoSCs
8
4326071
2
Procurements for Departments involved in
i-CoSC Project
9
4892103
3
Software Development cost
9
1500000
4
Web Portal for Integrated Services
-
1500000
5
Data Entry cost for various departmental
activities
9
1350000
6.
Citizen awareness programmes/ training for
employees (including change management)
-
600000
7.
Contingency for Traveling, Transportation,
-
831826
Surveys and field visits and unforeseen expenditure
Total:
15000000
Achievements
Sr.
Activity
Status
1.
Need Assessment in areas
selected as pilot sites
Completed
(People are willing to pay user charges if the services are provided
efficiently, in an Integrated manner, at their doorstep)
2.
Study / Design
Workflow of i-CoSC has been completed
Business Process Re-engineering
Process Re-engineering of Land Records, Registration of Deeds and other
services like issuance of various certificates have been done
Development of Software
Softwares for Revenue Records, Deed Registration, Certificates/ Licenses,
Employment Registration, Job Portal, Welfare Schemes (Pension, Senior
Citizen/ Disability I-Card, Old age Pension), Mandi Rates, e-Registration of
Electors, Issuance of Certificates (e-Pramaan), Web-interface for Pensions,
Examination Results e-Pension and Food & Supplies have been developed
and implemented.
Additional applications like remedy for crop diseases, HRTC online booking,
monitoring of works etc. are being developed. Saarthi and Vaahan of
national level are being used in 35 Centres already after customisation for
H.P. Municipal Corporation’s website will be soon converted in to an
interactive portal.
Utility Bill payments, ULBs &
Integrated Web portal for i-CoSC
project
Three rounds of meetings have been held with the Banks Telecom
Companies, HPSEB, MC Shimla etc. and a Core Group is working on exact
architecture to ensure that database is updated all across and reconciliation
issues are addressed.
Achievements
Sr.
Activity
3.
Backend Hardware
purchase
Status
1. Departments Covered (under i-CoSC fund)
- Need Assessment Survey
- Directorate of Health
- Urban Local Bodies & Municipal Corporation
- Labour & Employment
- Social Justice & Empowerment
- Municipal Corporation, Councils & Nagar Panchayats
- Touch Screen Kiosks
- i-CoSC Centres hardware, software and site-preparation
Total expenditure incurred so far = Rs. 59.50 lacs
Achievements
Sr.
3.
Activity
Backend Hardware
purchase
Status
2. Departments covered by State Government (other sources)
- Revenue
- IPH & PWD
- Industries
- Information & Public Relation
- Treasury
- Panchayati Raj & Rural Development
- Food & Civil Supplies
- Election
- Statistics Department
- Labour & Employment (Excluding Shimla)
Total expenditure incurred so far = Rs. 26.69 Crores
Achievements
Sr.
4.
5.
Activity
Status
Identifying the location
Locations for creating i-CoSC centres have been identified
Floating RFP
RFP for manpower is being finalised
Building i-CoSC centres
Money has been released to District level e-Governance
Societies from State funds
Procurement and
installation of Hardware/
Software for i-CoSC
Services pertaining to Revenue, Deed Registration, Certificates/
Licenses, Employment Registration, Welfare Schemes (Pension,
Senior Citizen/ Disability I-Card, Old age Pension), Mandi Rates,
e-Registration of Electors are being provided at 11 locations out
of 17 in Shimla District.
Additional Hardware (PCs, Printers, Kiosks etc.) has been
procured for front-end operations (i-CoSC counters)
6.
Training/ Change
Management/ Capacity
Building
Training to Government Officials is being provided at H. P.
Institute of Public Administration and DOEACC, Shimla and
SITEG Computer Centres at Dharmshala and Mandi.
Additional Training Centres will be made functional to have a
more extensive coverage
Achievements
Sr.
Activity
Status
7.
Installation of leased line
connectivity & testing for
backbone performance from
i-CoSC to State Headquarter
RFP of SWAN project has been floated
MoU has been signed with bandwidth provider (BSNL).
In the first, phase connectivity in Shimla, Mandi & Kangra
Districts will be provided down to Tehsil level to run i-CoSC
centres
8.
Testing of s/w with
connectivity from
Departmental Servers and
trial runs (POC)
9.
Review of Pilot/ POC
10.
Full Rollout of Project
11.
Feedback and enhancement
12.
First Assessment of Project
by external agency
These activities will be done subsequently (after the
completion of Activity 7)
Spill over in Time Schedule is due to delay in creation of
SWAN
Achievements – Backend Activities
Sr.
Department
Status
1.
Employment
Exchanges
Data entry of Central Employment Exchange completed
and web portal being developed. Data entry for other
Employment Exchanges is in progress.
2.
Social Justice &
Empowerment
Software application developed. ICDS Survey being
conducted.
3.
Urban Local Bodies Training on Civil Registration Software completed.
Application implementation is in progress.
4.
Municipal
Corporation
Customisation of software is in progress. Hardware has
been installed
Achievements – Backend Activities
Sr.
Department
Status
5.
HRTC
Online Bus Reservation Application developed and being
implemented.
6.
Economics &
Statistics
Long Term Data (Statistical outline of State) being made
available online by developing appropriate software.
7.
Agriculture
Online Application for Remedy of crop diseases from
experts through remote assistance under development
8.
Utility Bill
Payments
Meetings held with Telecom operators, concerned
departments (MC, UD, HPSEB and IPH) and Banks.
Technical group has been setup and will workout detailed
strategy for interface between i-CoSC, participating
departments and Banks
Services being Offered in
Shimla District
Sub Divisions: 7
Tehsils: 12
Sub-Tehsils: 5
17 i-CoSC Centres
Issuance of Certificates
• E-Praman software
– Various types of certificates like bonafide,
caste, domicile, agriculture, income, backward
area certificates are being issued
• Operational at 16 locations viz. Rohru,
Shimla (U), Shimla (R), Theog, Rampur, DodraKwar, Kotkhai, Nerwa, Sunni, Chopal,
Kumarsain, Tikkar, Nankhari, Junga, Chirgaon
and Jubbal
Registration
• HIMRIS (Award-winning) software
– Land Deeds/ Property registration
• Operational at 6 locations viz. Rohru,
Shimla (U), Shimla (R), Rampur, Theog
and Kotkhai
Revenue
• HimBhoomi software
– Certified copy of Record of Rights (Khatauni/
Jamabandi/ Khasra/ Girdawari)
• Operational at 11 locations in Shimla
District viz. Rohru, Shimla (U), DodraKwar, Tikkar, Nerwa, Sunni, Chirgaon,
Kumarsain, Jubbal and Nankhari & Theog
Licenses/ Permits
• Vahan & Sarathi software
– Driving License, Registration Certificates of
new vehicles, Token Tax of Commercial
Vehicles, Change of Address (Non-Transport
only), Transfer of Ownership of Non-transport
Vehicles
• Operational at 5 locations viz. Rohru,
Shimla (U), Shimla(R), Rampur and Theog
Agriculture/ Horticulture
• Information about Mandi rates in respect of
identified commodities in important Mandis
and extension of this concept even for local
Mandis
• Market rates are available at
http://himachal.nic.in/food/rates.htm
• Online updation of data is being done from
District level in the office of Controller
Food, Civil Supplies and Consumer Affairs.
Social Services
• e-Pension (Award-winning) software
– Pensions to retired Govt. Employees
– Pilot implementation in District Shimla and Solan
completed. Now, it will be replicated in all District
Treasuries/ Sub Treasuries.
• Welfare Department
– I-Card for Senior Citizens & Disabled Persons
– e-Kalyan (oldage & widow pension) – information
available on web
– Hardware for backend has been provided
Public Information/ Utility
• Examination Results, Road Transport Time Tables,
Reservation of HRTC Tickets, Hotel Booking, TCP
Clearance (Status of Planning Permission), Blood Donors
List, Library, Government Notifications, Tourism related
information, Filing Passport Applications, Right to
Information, Citizen charter are available on
http://himachal.gov.in
• Reference Monitoring System (REFNIC) – An Award
Winning Software- Web based query system to track file/
reference/ letter movement in H. P. Secretariat
• Software for employment exchanges has been developed.
Data entry has been completed for Shimla REE & Central
employment Cell. Job portal is being developed
Government to Business
• Information regarding tenders, Tender Forms,
Downloading of forms related to Tax payments
• Available on Official website of Himachal
Pradesh Government (http://himachal.gov.in)
• Data updation is being done by concerned
department
Current Technology/
Business Model
• The services are being offered in the Centres using tools and resources
pooled from various sources including State Government
• Client-Server Architecture is being used currently because HIMSWAN
has not yet been implemented and Data Centre has not been setup
• Some of the Transaction based Applications are on SQL Server & VB.
However, an attempt is being made to gradually migrate toward open
source.
• Some of the services like TCP Clearance, Mandi Rates, REFNIC, Blood
Donors List, HRTC Reservation, Hotel Booking, Telephone/ E-mail
Directory, Library are web based
Current Technology/
Business Model
• User charges over and above standard fees are being charged
• Revenue generated goes to District level society which will
be shared with SITEG to provide State level services
• Data entry related to these services has been outsourced
Community Participation
• Local Media & Channels are being used to propagate
awareness about e-Governance services
• Community Participation was part of Need Assessment
survey – Inputs were taken from people (approx 10,000
people) on various parameters and there response was:
– 87.45% were of the view that the ICT can improve transparency in
administration,
– 88.61% perceived that there will be improvement in efficiency of
administration,
– 80.13% respondents were of the view that quality of service will
improve further,
– 87.74% respondents viewed that Government should establish
Integrated Community Information Service Centres at Tehsil level
– Majority of the respondents have shown their willingness to pay
nominal fees for the services they would avail
Challenges & Issues
• Workflow of i-CoSC can be implemented only after
establishment of SWAN (RFP has been prepared and floated)
• SWAN will help i-CoSC concept in following way:
– Data Centre will be created
– All backend Applications will be hosted in the Data Centre
– Creation of an Integrated Web Portal for i-CoSC
• Training centres are being setup for capacity building at
Shimla
Challenges & Issues
• Low population in remote areas will result in less income and
will affect sustainability. Therefore, entire district will be
given to only one Private Company for front-end operations
• Delay in coordination with some departments like Single
Window Clearance Software for Industry Department (G2B
service), Electricity bill payment. Matter will be discussed in
Apex Committee meeting (under NeGP)
Road Map for the Project
• MoU with Bandwidth Provider (BSNL) has been signed
• RFP for HIMSWAN has been floated (HIMSWAN will be
operational by March, 2007)
• Creation of HIMSWAN PoPs in Progress
• Hardware/ System Software being provided for back end
computerization in the State down to Tehsil level
Road Map for the Project
• Roll out in other districts after integration of all services
• Delivery of services using HIMSWAN PoPs
• Creation of State Level Data Centre
• Delay in implementation of i-CoSC Project to be
compensated by rolling out the project in 2 other districts
(from State owned funds) in Mandi and Dharamshala
Picture Gallery – The Effort …
…and The Reward
Mrs. Anuradha Thakur, Director, IT, H.P. and Mr. Anil Jain, G.M. (BD &
NC) BSNL, H.P. after signing a MOU between H.P. Govt. and BSNL for
obtaining bandwidth to inter-connect all offices down to the level of
tehsils/ sub-tehsils and blocks in the presence of Shri Sanjeev Gupta,
Secretary IT at Shimla on 19-09-2006
Visit of Secretary IT, Government of India in e-Governance
Centre, Shimla (Rural) & Shimla (Urban) to review the
service delivery mechanism