Transcript eGovernance

E- Governance in HP
Presentation to Secretaries & HODs on
November 13, 2006
HIMSWAN
About 3000 offices to be connected down to the
level of tehsil / block in a project costing Rs. 70 crores
plus – target date – January, 2007 to April, 2007 in 3
phases
IT Highway with instantaneous transfer of data
Vertical connectivity and horizontal connectivity to
a group of offices to be provided by the IT
Department
Data, voice and video connectivity
Recurring charges (if any) and one time capital cost
to be paid by the concerned Department to SITEG
State Data Centre – unified placement of data for
entire State at one place (April, 2007)
No parallel networks need to be set up
e-Governance Achievements and Vision

HIMRIS (22), HIMBHOOMI (85) : Remaining HIMRIS Tehsils by
the year end or are under settlement – Linking LRC with HIMRIS
and web interface, digital settlement process

e-Praman (91) : 15 types of Certificates - Workflow and linkage
with LR and BPL databases

Employment Exchange MIS : Shimla REE and CEC Online and
remaining exchanges to be covered by 31.12.2006. Job Portal with
three level of online interfaces – Computerisation of all processes
in Labour Offices

Saarthi, Vaahan (37) - Major Transport Barriers; HRTC Time
Table and Reservation; Covering remaining offices; e-ticketing and
‘Magnetic Pass’ and linking of all R&LA offices for anytime
anywhere payments and cross verification of information. All India
Permit fee – locating missing credits.

Administrative Tribunal MIS – HPAT computerised. Web Interface
for litigants on the lines of High Court.
e-Governance Achievements and Vision

Telemedicine (20 plus locations against 14 sanctioned within same
money); HMIS in IGMC Shimla (to be replicated in all major hospitals)

Online status of applications under Town & Country Planning and
Municipal Committee; Extensive use of GIS for land-use planning

Grievance redressal in Deputy Commissioners’ offices – Web Interface
using REFNIC and online facility for registering grievances

Web interface for Food and Supplies with data down to FPS level

Vidhan Sabha LOB, Proceedings, Online Library (Sectt., HIPA, VS)–
‘Less Paper’ Vidhan Sabha proceedings using touch screen.

Computerised billing by H. P. State Electricity Board, Shimla Municipal
Corporation and online payment shortly – Enabling all utility payments
web based with mobile phone interface.

Computer Complaint Management System – A comprehensive software
for monitoring status of supply and customer complaints – Tracking of
supply orders
e-Governance Achievements and Vision

e-Tourism (online Hotel Reservation by NIC as wells in PPP
www.himachalhotels.in ). All the hotels including private
hotels to be covered. Hotel Directory of 1000 + hotels –
Virtual Himachal through 360 degree views and interactive
geographical database

Social Justice & Empowerment : All offices of DWOs and
CDPOs computerised; e-Kalyan, Pensioners’ Database,
Disability / Senior Citizen Certificates – ICDS database of all
families children after family survey

Sales Tax Computerisation (online filing of returns,
telephonic access to barriers, ST26-A : Surplus of Rs. 5 crores
plus at one less than one third of the user in manual
scenario!). Database of tax defaulters on website – VAT MIS
and full implementation of Tax MIS till then

Interactive New Portal – News Archives of 5 years plus
e-Governance Achievements and Vision

Video Conferencing in all districts and 4 tribal subdivisions –
MCU based VC down to tehsil / block level and desktop based VC
to Panchayat level

Information Kiosks (Touch screen based results, electoral rolls,
Land Records) – all citizen services on the screen

Linkage of Budget and Treasury (Online Bill Passing) – All 17
main treasuries and sub-treasuries; E-Pension for Retired
Government Employees – Anytime anywhere access and instant
updation; Realisation of Rs. 14 crores plus from Punjab in books of
accounts. Remaining 83 under OLTIS. Direct disbursal of salaries
from the treasuries relieving DDOs from repetitive work.

AGRISNET and remedy for crop diseases

Arms License (e-Shastra : A unique workflow based software)

CIPA (Police Station Computerisation)

Computerisation of 1186 Panchayats (Death / Birth, Marriage,
Ration Card, Monitoring of Works, NOC, Local Taxes)
e-Governance Achievements and Vision

Works Monitoring (Tourism, PWD, IPH) – Software ready but
not implemented in PWD & IPH. E-Procurement after
addressing security related issues; Implementation and
replication of 13 modules in IPH Computerisation

Electoral Rolls (bilingual search) and web based registration.

E-Vikas : Bilingual Touch Screen Based Information System for
developmental works (including pictures showing status of
works) – Replication and Updation from block level

Economics and statistics department Website with interactive
and searchable data both for researchers as well as for common
public.

Industries Department computerization down to the level of
Single Window offices, Mining Offices etc. Web based status of
applications in various organisations (e.g. Labour, IPH PCB
etc.)
e-Governance Achievements and Vision
►
REFNIC : Harbinger of transparency even before RTI Act was
enforced – Secretariat, HPSEB, 5 DC Offices
►
LAN Divisional Commissioner Offices and DC Offices
►
Multimedia Labs in 50 Senior Secondary Schools and computer
education 600 + schools – BPO skill enhancement
►
S.P., D.S.P. Prosecutors, Home Guards and Fire Services
►
13 software packages in MC, Shimla
►
Chief Architect Office
►
VCC Issuance
►
RTI Information (Act, Rules, Byelaws)
►
VCC Issuance
Integrated Community Services Centre

UNDP-NISG sanctioned it for Shimla district, but being
implemented in all districts, sub-divisions, tehsils and sub-tehsils in
the State (113 locations)

People are willing to pay user charges.

Pehal : Transport (Vehicle Registration and Driving License), Land
Records, Passport etc. : Self Financing Mode (37 Pehal centres
operational in Himachal Pradesh and have generated Rs. 2.78
crores in 3.75 lac transactions ) .

Pehal experience was encouraging and now more than 40 services
under a single roof cutting across hierarchy

E-Vikas : Information about developmental works on finger tips

Touch screen kiosks with common interface for various activities
available down to sub-division level at many places
Proposed Architecture of i-CoSC
Centre at
State
Level
Leased/ Dialup Lines of
1/2 Mbps
Centre at
District
Level
Centre at
District
Level
All Districts
Leased/ Dialup Lines of 128
Kbps
Centre at
SubDivision
Level
Centre
at SubDivision
Level
All Sub-Divisions
Leased/ Dialup Lines of
64 Kbps
Centre at
Tehsil/
SubTehsil
Level
All Tehsils
Centre at
Tehsil/ STehsil
Level
Proposed Workflow in i-CoSC
To access information

Citizen

Application &
documents

Citizen
+Service Charges
i-CoSC at
Tehsil

e-Kiosk
Certificate/
License
Scrutinise
Documents
If
service
can be
provide
d there
itself?
Status conveyed/
service provided to
the Applicant
issue
update database
Yes
i-CoSC
Server
Internet/
Intranet
No
Scan Documents &
transmit to office
concerned
Update database of the concerned department for the service availed

Department
Server
Process the request & send back the Status
i-CoSC at
Sub-Division/ DC Office
Project Services

Certificates

Revenue, Agriculture/ Horticulture Services

Licenses/ Permits

Utilities

Social Services

Government to Business

Grievances

Electronic Filing of Returns

Public Information/ Utility

Application Forms and Affidavits

Miscellaneous Services like Internet, Email etc.
Model of Project Services
Quality of Life
Edutainment,
Training
Income Generation
Socio Economic
Progress
Efficient & Xsparent
Interface with the Govt.
G2B Services,
Market Information
Education, Health,
Extension Services
e-Governance Activities
3200 Community
Services Centres

One CSC in almost each of the 3300 Panchayats in PPP mode or
through Panchayats

Both Government and private services to be rendered

Revenue support to be provided by the GOI and as ACA to the
State Government (50 : 50 ratio)

Active Panchayats as VLEs as an alternative to private
entrepreneurs

Linkage of Panchayats through wireless / copper / fibre
E-Readiness Level
►
Gartner’s four levels – we have touched fourth level in most
cases
►
Highest telecom and OFC density barring metros
►
More than 100 e-Governance Projects since the inception
►
All senior secondary schools and most middle / high schools have
adequate IT infrastructure. E-learning of various subjects being
and computer education being opted for in large numbers
►
More than 20,000 PCs on a employee strength of nearly 1.5 lacs
►
Most Government offices with multiple offices are on LAN.
►
HIMSWAN target January to April, 2007
►
SDC Open Forum being held on November 15 and tender will be
floated as soon as final DIT Guidelines are issued
PREPARING GOVERNMENT
EMPLOYEES
►
Training through HIPA, SITEG, DOEACC, NIIT, APTECH. All
68,000 identified employees to be trained
►
Cheapest mobile and broadband connectivity anywhere in the
entire country
►
Provision of sufficient hardware
►
Amendment in R&P Rules done in most departments to make IT
literacy compulsory for promotion, confirmation and recruitment
►
Change Management – A major challenge (involving them right
since SRS stage and tweaking the software as per their
feedback) – e.g. Land Records, REFNIC
►
Independent assessment by third parties (Wipro, PWC, 3i) for
suggesting systemic changes
COST EFFECTIVE SOLUTIONS
►
‘Islands of computerisation’ are being discouraged and optimal
utilisation of hardware being ensured cutting across departmental
barriers.
►
Cheapest PCs and Servers (from Dell, HCL etc.) anywhere in the
world (up to 70% cheaper compared to NICSI and DGS&D – if
warranty levels also are equated) – two years in succession. So we
bought 3.25 extra PCs per tehsil from LRC Project and the same
money is being used also to provide e-Pramaan, HIMRIS and other
citizen services
►
OFC / Cat6 based Secretariat LAN with 600 nodes at Rs. 36 lacs
with 6 years’ onsite warranty
►
Consultants are hired only when it is a must and at much cheaper
rates
►
Project Implementation cost in HP fraction of what is there in most
State initiated, multilateral and bilateral projects in other States
►
State of the art training to Govt. employees through SITEG only for
recurring cost of Rs. 500 per week
IT happens in Himachal Pradesh …

Year 2004 : Official Website of Himachal Government
– Silver Icon Award (>80 sites with exhaustive G2C
Interface) and Lokmitra (Bronze Icon, DQ Hot Project)

Year 2005 : Silver Icon Award REFNIC with LAN of
600 nodes and Gold Icon Award for e-Vikas

Year 2006 : Gold Icon Awards for HIMRIS and ePension (top honours in 2 categories out of 8)

Year 2006 : Himbhoomi : Stockholm Challenge Finalist

Year….
Consistent recognition and awards galore