Transcript Document

ISV Independent Software
Vendor focused on solutions
for the mobile workforce.
2015-07-17
Strategic focus on strong
partners; Siemens, Ericsson,
Sogeti, IBM, T-Systems,
FältCom, STT System, Nokia,
ICA,.
“Handling the life cycle of a work order”
Call center
Planner/Dispatcher
Customer
Mobile Personnel
Using efficient real-time tools for cooperation, planning, scheduling and reporting.
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Benefits for the customer
Reduced costs
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Eliminate paper work
Efficient task management
Reduce mileage
Make optimal use of subcontractor
Standardized work processes
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Efficient work methods
Higher Quality
Shortened lead times
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Reduce outage/emergency dispatch
times
Eliminate penalty cost for not
meeting service level agreements
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Increased revenue
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Service more customers weekly
More work tasks/individual
Additional sales
Start billing earlier
Enhanced on-site decision making
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More qualified work assignments
Increased customer loyalty
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Get the job done on time, every time
Customers always informed
Product
The (Blå Coordinator) solution increases field force
productivity and service delivery levels through real time
wireless communications associated with powerful and
scalable mobile workforce (job allocation, scheduling and
optimization) capabilities.
IBM, gasNatural Press Release 2005.
Benefits Obtained by Gas Natural
• Improved productivity of all the field operations
personnel (with impact in cost reduction).
• Improved user satisfaction.
• Improved quality and quantity of information.
• Mobility Solution standarization.
• Clear ROI based on a “business case” with
tangibles business benefits.
• More efficient use of subcontractors
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IBM & isMobile Case study Gas Natural (utility)
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First phase of project with IBM/isMobile consists of
2 000 users
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An average of 10 000 W.O. /day are handled thru the
solution.
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Each Engineer doing on 5-8 tasks per day
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Mix of Emergency calls/break fix, short term
scheduling requirements
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Emergency calls are registered in Siebel
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Preventive maintenance work orders are created in
SAP PM.
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Emergency & Preventive work orders are sent to Blå
Coordinator for Scheduling, dispatching, execution
and reporting.
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More than hundred types of different paper reports
were used before starting to use Blå Coordinator.
After the introduction of Blå Coordinator all these
report types are handled electronically in a PDA.
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isMobile Case study - Essent
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Leading utility company in The Netherlands
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Mix of Emergency calls/break fix, short
term scheduling requirements and
inspection service and meter reading
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Selected Blå Coordinator as their MWF
system based on RFQ result in competition
with other leading vendors
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High flexibility, adaptive mobile forms,
advanced scheduling and easy change
management important criteria's
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Using SAP as ERP system
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Product
The (Blå Coordinator) solution increases field force
productivity and service delivery levels through real time
wireless communications associated with powerful and
scalable mobile workforce (job allocation, scheduling and
optimization) capabilities.
IBM, gasNatural Press Release 2005.
Product perspective
Service Process
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Blå Coordinator Family
Plan & Schedule & Dispatch
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Long term resource planning
Automatic scheduling & dispatching
Interactive optimization support
Real-time notification and tracking of work progress
Advanced Optimizer
• Proven heuristics
• Powerful support to support unique business rules.
• Flexible cost models
Mobile Solution
• Powerful reporting/Data capture with validation
• Mobile Dispatching & Push notifications
• Combined on/offline
Studio
• Graphical development tool for Work flow and Report
• Administration of Calendar, Optimisation, etc
Integration Adapter
• XML – based
• Configurable Message based integration with SAP/Siebel/etc
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PR
P
P
T
G
D/S
SE
SR
B
Service Process
Product features
Mobile execution & reporting
• Flexible information and reporting capabilities
• Push notification of important assignments (SMS
or GPRS)
• On/off-line support
• Flexible synchronization configuration
• Advanced filtering capabilities
• Intergration with terminal specific equipment.
• GPS,RFID, Barcode, Printer ....
• Integration with adtional software on terminal
• GIS, Navigator, Drawing, ....
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isMobile Optimization Engine
The optimisation engine runs in two phases:
1. Route Construction
In order to get feasible solutions fast, the engine makes use of a Multi-start local search framework.
Several initial solutions are generated by a fast construction algorithm based on heuristics, where
also the number of routes are minimized.
2. Solution Improvement Methods
The best solution is further refined by applying improvement heuristics.
The objective for the optimization is to minimize cost considering a number of constraints.
Examples are:
Cost parameters
Constraints:
•Travel cost. Total distance for all routes.
•Resource cost. Each resource has
individually specified speed and cost for
engagement.
•Preferred resource. You may define the
cost for specific combinations of work orders
and resources.
•Work order priority. You may define the
cost for a work order not being performed.
•Time window constraints. Earliest & latest time and
duration for work orders. Cooperating work orders, i.e.
two work orders should overlap.
•Resource availability constraints. Unique calendar for
each resource: working time, breaks at specific
geographical position, over-time.
•Compatibility constraints. Rules that tell which work
orders may be performed by which resources, e.g. skills,
spare parts, etc.
•Distance constraints. shortest distance (geodetic) or
real-time drive times estimates from external system
(e.g. queue, time-of-day).
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Blå Pocket /Dashboard
View information
• Agenda(today, this week, etc.)
• Order information like contract, address,
quantity, etc.
• Messages
Report/Data capture
• Real-time status update (accept, on-site,
leaving site, closed, etc.)
• Create reports (activity, time, material,other
customized reports)
• Use Scanner, RFID to input information in
reports (Requires customization depeding on
terminal)
Print workorder/report
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RFID Example:
Report on Coffe Machine Service and Printer
Unique Report forms per
Service Object.
Launched automatically!
Work Orders for the Technician
Assigned Work orders
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Work orders in ”Pool”
Can be picked by the technician
Flexible Report View
Pocket Version
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Flexible Report View
Tablet/Laptop Version
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Example of Integration with GPS and Navigation
(Tom Tom, Wisepilot,..)
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Några frågor för framtiden
• Optimeringsteknologi
• Hur ska vi göra beräkningarna ännu snabbare ?
• Vilken real-tids information ska vi ta hänsyn?
• Larm sensorer
• Real-tids trafik information
• Positioneringsinformation
• Arbetsstatus
• ???
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Några frågor för framtiden
• Mobila arbetsflöden
• Vilka plattformar ska vi stödja för dom i fält ?
• Pocket PC, Windows, Web, Android, Symbian , Iphone,
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• Hur ska vi stödja dessa plattformar ?
• Vilka verktyg ska vi använda ?
• När börjar/slutar vi stödja en plattform ?
• Vilka ”funktioner” måste vi stödja på dessa plattformar
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• GPS, Kamera, Cell ID, Streckkoder, RFID?
• Vilka mjukvaror måste vi integrera med på dessa
terminaler ?
• GIS, Ritverktyg, Navigering, ??
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