Business Improvement Review Knowledge Understanding Action

Do you know...

• Do you know your strengths?

• Do you know where you are vulnerable?

• Have you an understanding of the talent in your business?

• Do you know how your people see your business?

• Have you got a clear, coherent and consistent business model understood by everyone?

• Where the lever for high impact performance improvement are?

Why some improvements fail to deliver!

• Not linked to organisational objectives • No overall strategy for corporate development • Corporate culture not taken into account • Purchasers not clear about what they are buying • Suppliers finding solutions to problems they can solve • Lack of metrics and evaluation • Time and financial pressures on the organisation • Change process not managed effectively

Introducing…...

Business Improvement Review

Understanding your opportunities for greater success

What is the BIR?

This Rapid Business Improvement process uses an organisational needs analysis tool (BIR), designed to quickly capture the current performance of the business and help you identify high impact business improvements.

 Capture a snapshot of the business  Contrast the perception of stakeholders  Identify priorities  Determine improvement action

Why the Business Improvement Review?

Unlike other questionnaire tools the BIR uses a unique delivery combination of :  Expert facilitation  Adaptable process to suit business culture  Multiple level involvement from within the business  Holistic view  Combines both ‘hard’ and ‘soft’ data  Provides a baseline for improvement action

Outcomes This process provides you with...

 Facts that determine an agenda  Data based upon the perceptions of the Board, management team and staff  Differences in perceptions across groups & between managers  A comparison of current versus desired state  A modular approach to meet immediate and medium term objectives  Outputs that have face validity with all users

Process Map

Feedback The feedback process drives discussion on the business performance, identifying areas for improvement:  Data charts  Key ratios  Intelligent mirror  Emerging issues  Key concerns

Some Examples of Data

Management Processes

Management Style

Applications  Determining improvement action  Gauging alignment of stakeholders  Developing high involvement culture  Building strategy  Assessing capability and development priorities  Understanding vulnerabilities

Benefits  Rapid & to the point  Pragmatic  Ownership of the action plan by the stakeholders  Strong Face validity for participants  Holistic feedback  Adaptable to meet the changing needs

Conclusions  The BIR provides knowledge driven solutions  Broad view of business gives a context for decision making  Inclusive tool to engage stakeholders  Quick & easy to use  Expert support to translate findings into practical solutions

The holistic approach

Operational Management

Marketing

Finance

People Management

Management Values

Management Skills

Personal Skills - Mgt

Sample Appendix Output

Measuring Success

Customer Feedback - Optional

Supplier Feedback - Optional