CERTIFICATION & CREDENTIALING - SNA

Transcript CERTIFICATION & CREDENTIALING - SNA

School Nutrition Association

NEW CERTIFICATION & CREDENTIALING PROGRAMS

About SNA

SNA’s MISSION:

To advance good nutrition for all children.

• SNA strives to see that all children have access to healthful school meals and nutrition education. The primary activities of the association are:     Providing education and training.

Setting standards through certification and credentialing.

Gathering and transmitting regulatory, legislative, industry, nutritional and other types of information related to school nutrition.

Representing the nutritional interests of all children.

• SNA has 52 state affiliates, hundreds of local chapters and over 55,000 members.

SNA’S NEW CERTIFICATION PROGRAM REQUIREMENTS FOR CANDIDATES

Reasons to Become Certified

• Increase your knowledge & skills of food safety and nutrition to create a healthy school environment.

• Enhance your professional image with parents, children & school administrators.

• Stay current on issues concerning school nutrition initiatives.

• Demonstrate commitment to your profession.

• Provide a career ladder you can use to advance in the field from assistant, to cook, to manager, to director.

Certification Levels

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Level 1 Certification

•

Level 2 Certification

•

Level 3 Certification

•

Trainer Certification

Requirements for Level 1

To become certified at Level 1, you must meet the following requirements:

LEVEL 1

Academic Experience

*None

* High School Diploma/GED will be required in 2011 for new applicants at all levels.

Core Requirements  10 Hour Nutrition Education Course

(i.e. Healthy EDGE or SNA-approved equivalent course) Healthy EDGE must be taught by an SNA Certified Trainer

Total Core Hours  10 Hour Sanitation & Safety Course

( i.e. ServSafe or SNA-approved equivalent course)

20 Hours

NOTE: Core Requirement courses cannot date back further than five years of the date you apply for initial certification.

Healthy EDGE Approved Alternatives

(Healthy Edge must be taught by an SNA Certified Trainer)

STATE

Alabama Arkansas Delaware Florida Georgia Iowa Kentucky Maine Maryland Michigan Minnesota Montana Nebraska North Carolina North Dakota South Carolina South Dakota Texas Virginia Washington

NUTRITION COURSE

FL's Nutrition : Planning for Healthy Meals It’s Time for Nutrition Healthy EDGE Nutrition – Planning for Healthy Meals and Dietary Guidelines 2005 Orientation for Nutrition Employees (ONE) School Foodservice Nutrition 101 Healthy Meals: The Kentucky Obligation Healthy EDGE Healthy EDGE Nutrition I Fundamentals I & II or Healthy EDGE Healthy EDGE 2000 NTENT Smart Options Practical Nutrition Building Healthy Habits Using the Dietary Guidelines Healthy EDGE Nutrition 101 Virginia Nutrition Course Basic Nutrition

ServSafe Approved Alternatives

STATE

Alabama Alaska Arkansas California Delaware Florida Georgia Idaho Illinois Kentucky Maine Maryland Michigan Minnesota Montana Nevada North Carolina North Dakota South Dakota Texas Virginia Washington

SAFETY/SANITATION COURSE

FL's Sanitation and Safety ServSafe Safety and Sanitation Food Safety for Child Nutrition Professionals National Restaurant Association's ServSafe Curriculum Florida’s Sanitation and Safety Orientation for Nutrition Employees (ONE) Serving It Safe Serving Safe Food Ken-Safe Serve Safe and More Serving It Safe or ServSafe Sanitation & Safety ServSafe or Serving It Safe Montana Serving It Safe and NRA's ServSafe Safe Food Handling Serve It Safe or ServSafe Foodservice Sanitation and Safety ServSafe Food Service Sanitation Safety and Sanitation Course Washington’s Serve Safe

Requirements for Level 2

To become certified at Level 2, you must meet the following requirements: Academic Experience Core Requirements   Key Area Requirements     Total Hours

LEVEL 2 High School Diploma/GED

10 Hour Nutrition Education Course

(i.e. Healthy EDGE or SNA-approved equivalent course) Healthy EDGE must be taught by an SNA Certified Trainer

10 Hour Sanitation & Safety Course

(i.e. ServSafe or SNA-approved equivalent course)

20 Hours in Key Area 1 – 15 Hours in Key Area 2 – Operations Nutrition 20 Hours in Key Area 3 – Administration 15 Hours in Key Area 4 – Communications/Marketing

90 Hours

NOTE: Core Requirement courses and Key Area hours completed by attending programs/workshops cannot date back further than five years of the date you apply for initial certification. College Courses can be used for initial certification regardless of how many years ago they were taken.

Key Area Requirements

Key Area Requirement courses: • Must be at least 2 hours of active instructional time

(does not include breaks, registration, warm ups).

• Completed by attending programs/workshops cannot date back further than five years of the date you apply for initial certification.

• Can be earned by completing college courses or participating programs/workshops that offer Key Area hours.

Conversion Table for College Credits

1 College Credit = 15 Key Area Hours 2 College Credit = 30 Key Area Hours 3 College Credit = 45 Key Area Hours

Key Area Course Suggestions

KEY AREA Key Area 1 – OPERATIONS

      

COURSE SUGGESTION

HACCP Purchasing/Inventory Menu Planning Food Preparation/ Culinary/Garnishing Commodities Facility Design/Management *State-Approved Alternatives

Key Area Course Suggestions

KEY AREA Key Area 2 – NUTRITION COURSE SUGGESTION

   Basic Nutrition 2005 Dietary Guidelines *State-Approved Alternatives

Key Area Course Suggestions

KEY AREA Key Area 3 – ADMINISTRATION

          

COURSE SUGGESTION

Personnel Management Human Relations Business Management Organizational Management Personal Wellness Interpersonal Skills Financial Management Cashiering Record Keeping Accounting *State-Approved Alternatives

Key Area Course Suggestions

KEY AREA Key Area 4 – COMMUNICATIONS/ MARKETING

     

COURSE SUGGESTION

Marketing Promotion Customer Service Communication Merchandising *State-Approved Alternatives

Requirements for Level 3

There are two ways of earning Level 3 Certification. Requirements can be met by: 1. Use Table A when completing College Credits.

Academic Experience

LEVEL 3 – TABLE A

College Credit Hours College Course Requirement 

Key Area 1 - Operations

3 College Credits such as Food Safety/ HACCP/Sanitation/Food Science 

Key Area 2 - Nutrition

3 College Credits such as Nutrition/Feeding Children with Special Needs/Community Nutrition Total College Credits 

Key Area 3 – Key Area 4 – Administration & Communications/Marketing

3 College Credits such as Foodservice Management/Leadership/Marketing/Accounting

Requirements for Level 3

2. Use Table B when taking Key Area courses or when combining college credits and Key Area courses.

For example:

You can meet the requirements Key Area 1 and 2 by attending programs/workshops that offer Key Area Hours and meet the requirements for Key Area 3 & 4 by completing a 3 college credit Accounting course.

Requirements for Level 3

LEVEL 3 – TABLE B

Academic Experience

High School Diploma/GED and/or Some College Credit

Core Requirements  10 Hour Nutrition Education Course

(i.e. Healthy EDGE or SNA-approved equivalent course) Healthy EDGE must be taught by an SNA Certified Trainer

 10 Hour Sanitation & Safety Course

(i.e. ServSafe or SNA-approved equivalent course)

Key Area Requirements  35 Hours in Key Area 1 –  35 Hours in Key Area 2 – Operations Nutrition  45 Hours in Key Area 3 – Administration & Key Area 4 – Communications/Marketing Total Hours  15 Hours of General Electives

(Can complete courses in any of the four Key Areas)

Requirements for Level 3

CONVERSION TABLE FOR COLLEGE CREDITS

If using Table B to meet the requirements for Level 3, please use the Conversion Table for College Credits to determine how many Key Area hours each credit is worth.

1 College Credit = 15 Key Area Hours 2 College Credit = 30 Key Area Hours 3 College Credit = 45 Key Area Hours

Requirements for Level 3

If using Table A to apply for Level 3

, “Some College Credit” means that you must have completed at least one college credit course prior to applying for certification. A copy of a transcript or diploma must be submitted as documentation when you are applying for Level 3 and using the requirements listed in Table A.

If using Table B to apply for Level 3

, you are only required to submit a copy of your high school diploma/GED.

Certification Application Fees

Certification Level Level 1 Level 2 Level 3 Member Fee $ 10 $ 12 $ 25 Non-Member Fee $ 55 $ 65 $ 175 This is an nonrefundable application fee. You will be notified if you are missing information. You will have 30 calendar days to respond. If your documents are not received within 30 calendar days, you will have to re submit a new application, documentation, and fee.

Grandfathering

• Effective September 1, 2008, SNA’s Certification Program will become an annual program. • New applicants will follow the new requirements described in the Certification Guide.

• Certified individuals will earn CEUs annually and pay an annual renewal fee.

Grandfathering

• If your certification is scheduled to expire on or before September 1, 2011, SNA will honor the existing expiration date, you will follow the former certification renewal guidelines and pay the annual fee. • Individuals who have current SNA certification will be enrolled in the new program at the time of their certification expiration date.

CERTIFICATION RENEWAL

• You have to maintain your certification by renewing annually and paying an annual renewal fee. • Three months prior to your certification expiration date, SNA will mail you a letter and renewal application. •

You are only required to submit CEU documentation if you receive an audit notice from SNA.

Certification Level Level 1 Level 2 Level 3 Member Annual Renewal Fee $ 5 $ 6 $ 8 Non-Member Annual Renewal Fee $ 50 $ 60 $ 160 Copyright © 2008 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org

CEUs 6 CEUs 12 CEUs 18 CEUs

General CEU Guidelines

• Individuals are responsible for maintaining documentation of all CEUs earned.

• Core Requirements and Key Area Hours can be used for CEUs – CEUs cannot be used for Core Requirements and Key Area Hours.

•

CEUs are for Certification Renewal only.

• CEUs must be completed and earned within the certification renewal period.

General CEU Guidelines

• Individuals who earn CEUs by attending programs offered by third party associations do not need to receive approval for those CEUs.

• CEUs should reflect job-related growth experiences.

• CEUs for SNA-sponsored events will be maintained in the SNA database.

Ways To Earn CEUs

CEU SUGGESTIONS CEUs

Participate in SNA state affiliate-approved educational programs Attend workshops and seminars Attend state and national conferences Complete home study/correspondence courses Education provider determines CEU amount Complete online courses on SNA’s website http://www.schoolnutrition.org

1 CEU for each hour of instructional time Education provider determines CEU amount Complete Professional Development Articles (PDAs) in School Nutrition magazine or state PDA’s Participate in study group meetings to review and discuss at least two foodservice/management-related articles Participate in Personal Wellness programs 1 CEU for each hour of instructional time 1 CEU for each hour of instructional time 1 CEU - Passing grade of 80%. Limited to 3 passing per year. Articles must be published within current renewal period. 1 CEU - Limited to 2 per year 1 CEU - Limited to 1 per year (weight loss programs should be science based programs)

Ways To Earn CEUs

CEU SUGGESTIONS CEUs

Participate in Webinars/Satellite Teleconferences Education provider determines CEU amount Teach a course – first time only Earn a high school diploma or GED during your renewal period (before July 1, 2011) 2 CEUs per hour taught - First time for each course Publish an article in a national journal/magazine 2 CEUs 5 CEUs Attend Exhibits/Food Shows Teach Classroom Nutrition Lesson Participate in Back to School Workshops Participate in Point of Sale Training Attend Blood Borne Pathogens Workshops 1 CEU per year 1 CEU 1 CEU for each hour of instructional time 1 CEU for each hour of instructional time 1 CEU for each hour of instructional time Participate in Civil Rights or Diversity Training 1 CEU for each hour of instructional time Participate in Meal Pattern/Production Training 1 CEU for each hour of instructional time

Ways To Earn CEUs

CEU SUGGESTIONS CEUs

Participate in Offer vs. Serve Training 1 CEU for each hour of instructional time Hold State Leadership Position Hold Chapter Leadership Position Hold National Leadership Position Planning or participating in Special Event Planning & Implementation Workshops 1 CEU per year of service 1 CEU per year of service 1 CEU per year of service 1 CEU per event Participate in School Community Open House 1 CEU per event Participate in Technology Skill Development Workshops 1 CEU for each hour of instructional time

CEU Documentation For Audits

SNA will notify individuals who are selected for an audit of the CEUs they need to submit. Below is a list of the types of CEU documentation accepted by SNA: • • • • • • • • Certificates of Completion Copies of Rosters College/University Transcripts Program Agendas Program Books/Brochures Registration Confirmation Letters Badges Payment Receipts

Changing Certification Levels

• You may move from one Level to another by attaining the additional academic and Key Area requirements for the new level. • You must submit an application form, certificates of completion for the Key Area hours and/or college transcripts and payment for the level you are applying for. • You also may downgrade from one level to the next by submitting the certification renewal application and appropriate fee.

Changing Certification Levels

• If you change certification levels, you will be given a new certification expiration date. You will be expected to meet the CEU requirements and fees for the new level at that expiration date.

• You are able to use college courses and participate in programs approved for Key Area hours to move from one Level to the next.

Moving From Level 1 to Level 2 MOVING FROM LEVEL 1 TO LEVEL 2

Academic Experience

High School Diploma/GED

Additional Key Area Requirement    20 Hours in Key Area 1 15 Hours in Key Area 2 20 Hours in Key Area 3 – – – Operations Nutrition Administration Total Hours  15 Hours in Key Area 4 – Communications/Marketing

Additional 70 Hours

NOTE: If using college courses to move from one Level to the next, please use the Conversion Table for College Credits to determine how many Key Area hours each college credit is worth.

Moving From Level 1 to Level 3

There are two ways to move from Level 1 to Level 3:

MOVING FROM LEVEL 1 TO LEVEL 3

Academic Experience

High School Diploma/GED

Additional Key Area Requirement    35 Hours in Key Area 1 35 Hours in Key Area 2 45 Hours in Key Area 3 – – – Operations Nutrition Administration & Total Hours  Key Area 4 – Communications/ Marketing 15 Hours of General Electives

(Can complete courses in any of the four Key Areas)

Moving From Level 1 to Level 3 MOVING FROM LEVEL 1 TO LEVEL 3

Academic Experience

Some College Credit

Additional Key Area Requirement

Key Area 1 - Operations

 3 College Credits such as Food Safety/HACCP/Sanitation/Food Science

Key Area 2 - Nutrition

 3 College Credits such Nutrition/Feeding Children with Special Needs/Community Nutrition Total College Credits

Key Area 3 – Key Area 4 – Administration & Communications/Marketing

 3 College Credits such as Foodservice Management/Leadership/Marketing/Accounting

Moving From Level 2 to Level 3

There are two ways to move from Level 2 to Level 3:

MOVING FROM LEVEL 2 TO LEVEL 3

Academic Experience

High School Diploma/GED

Additional Key Area Requirement   15 Hours in Key Area 1 20 Hours in Key Area 2 – – Operations Nutrition  10 Hours in Key Area 3 – Key Area 4 – Administration & Communications/ Marketing Total Hours  15 Hours of General Electives

(Can complete courses in any of the four Key Areas)

Moving From Level 2 to Level 3 MOVING FROM LEVEL 2 TO LEVEL 3

Academic Experience

Some College Credit

Additional Key Area Requirement

Key Area 1 - Operations

 3 College Credits such as Food Safety/HACCP/Sanitation/Food Science Total College Credits

Key Area 2 - Nutrition

 3 College Credits such as Nutrition/Feeding Children with Special Needs/Community Nutrition

Key Area 3 – Key Area 4 – Administration & Communications/Marketing

 3 College Credits such as Foodservice Management/Leadership/Marketing/Accounting

Facts on Certification

• Certificants must be current SNA members to renew certification annually at the member rate.

• Certification levels:  Certification level may be changed at the time you are eligible for the higher level  When upgrading, you only have to meet the difference in the requirements between current certification level and applying level • • Members can view and print their Certificates by visiting www.schoolnutrition.org under My SNA.

Additional Certification information is located on www.schoolnutrition.org.

Trainer Certification

Trainer Certification assures that: • Instructors are experienced and trained to provide quality training.

• Courses developed by SNA are standardized across the country.

• Instruction meets the standards of the profession and assures the objectives of the classes have been met.

• SNA is able to maintain a database of qualified trainers, providing assistance to others in search of trainers.

• Future courses developed by SNA will be designed to be taught by SNA Certified Trainers.

Requirements for Trainer Certification

To become a Certified Trainer, you must meet the following requirements:

TRAINER CERTIFICATION

Professional Experience Have two or more years of experience teaching adults within the past five years Submit two letters of recommendation from your current employer, former employer, or customers indicating your experience as a trainer Credentials/ Academic Experience Level 3 Certification, SNS, RD, Bachelors, Masters or PhD in a related field Course Requirements  10 Hour Nutrition Education Course (i.e. Healthy EDGE or

SNA-approved equivalent course) Healthy EDGE must be

Total Course Hours

taught by an SNA Certified Trainer

 10 Hour Trainer Certification Workshop or Adult Education Training College Course (Minimum 1 College Credit)

Certification Workshop requirement is waived.

If you have a college degree in Education, the 10 Hour Trainer

20 Hours

Trainer Certification Renewal

Once you become a Certified Trainer, you have to maintain this certification by renewing every 3 years and paying the renewal fee. Three months prior to your Trainer Certification expiration date, SNA will mail you a letter and renewal application.

Member Renewal Fee

$ 50

Non-Member Renewal Fee

$ 145

Documentation

Must have taught at least 1 class within 3 years to be eligible to renew.

Grandfathering

Effective August 1, 2008, all current Healthy EDGE Trainers will be grandfathered into the new Trainer Certification Program and will have a Trainer Certification expiration date of July 31, 2011. • SNA Members who apply between August 1, 2008 and February 1, 2009 will have the application fee waived. Non-Members must pay the application fee. • SNA Members who apply after February 1, 2009 will have to pay the application fee.

SNA CERTIFICATION PROGRAM GUIDELINES FOR STATES Handbook Available at ANC

Program Types

•

Core Requirement Courses

• • Required for initial certification for all three Levels Can also be used for certification renewal •

Key Area Requirement Courses

• • Requirement for Level 2 & Level 3 initial certification Can also be used for certification renewal •

Continuing Education Units (CEUs)

• • Only to be used for Certification Renewal Not for “initial” certification

Core Requirements

•

ALL

Core Courses must be approved by SNA.

• Core Courses are required at all levels of SNA’s Certification Program:  10 hour approved Nutrition Education Course

(i.e. Healthy EDGE or SNA-approved equivalent course) Healthy EDGE must be taught by an SNA Certified Trainer.

 10 hour approved Sanitation & Safety Course

(i.e. ServSafe or SNA-approved equivalent course)

• States and third party associations must submit to SNA the Core Course Approval Form.

Core Requirements

• Core Courses must be at least 10 hours of active instructional time

(does not include breaks, registration, warm ups.)

• Core Courses can be broken up into modules.

• Approval will be good for 5 years from the date of approval. Courses may be resubmitted for current approval.

• SNA is responsible for tracking approved core courses.

Core Requirements

• SNA will notify course sponsors when their course is up for re-validation (every 5 years). • Course sponsors must provide a certificate of completion to course participants.

• Core Courses may be used as CEUs for Certification Renewal, but CEUs may not be used for Core Requirements in “initial” certification .

• For initial certification, Core Courses cannot date back further than 5 years of the application date.

Key Area Requirement Courses

• States are able to approve in-state Key Area Courses.

• Third party associations offering Key Area Courses within a state must receive approval from SNA State Affiliate.

• Third party associations offering Key Area Courses in more than one state must receive approval from SNA Headquarters.

• Authorized Providers are able to approve Key Area Courses.

Key Area Requirement Courses

• Key Area courses/programs must be at least 2 hours of active instructional time

(does not include breaks, registration, warm ups.)

• Providers must supply a certificate of completion to course participants.

• Key Area Courses may be used as CEUs.

• For initial certification, Key Area Courses cannot date back further than 5 years of the application date.

Authorized Providers For Key Area Courses

• School Nutrition Association (SNA) • School Nutrition Foundation (SNF) • SNA State Affiliates • US Department of Agriculture (USDA) • National Food Service Management Institute (NFSMI) • American Dietetics Association (ADA) • • Dietary Managers Association (DMA)

College Credits will be approved by course description and credit hours

Continuing Education Units - CEUs

• Non-approval process for state sponsored activities.

• Third party associations offering CEUs within a state must receive approval from SNA State Affiliate.

• Third party associations offering CEUs in more than one state must receive approval from SNA Headquarters.

• CEUs should reflect job-related growth experiences.

Continuing Education Units - CEUs

• CEUs must be at least 1 hour of active instructional time

(does not include breaks, registration, warm ups.)

• CEUs may be presented in modules totaling one hour.

• For certification renewal, CEUs must be earned within the individuals renewal period. • States are not required to maintain individual CEU records.

Other Information in the Certification Guide

• Table of Contents • Color Coded • Everything you need to know for the each Level and Trainer Certification • Applications and Check Lists • Renewal Information • Fees

SNA’S CREDENTIALING PROGRAM REQUIREMENTS

Credentialing Background

• Credentialing refers to a formalized process which includes a standardized examination designed to assess the competency of personnel against established standards.

• Personnel who meet all prerequisites and pass the examination are awarded the designation - School Nutrition Specialist (SNS).

Eligibility Requirements

• Associate’s Degree or equivalent education (60 college credits).

• One year of work experience in school foodservice and nutrition within the past five years.

• Thirty (30) college credits in any of the Key Areas or substitute each additional year of work experience in school foodservice as 10 college credits

(i.e. 3 years of additional work experience = 30 college credits)

Credentialing Application

• The Credentialing Exam Handbook contains the exam application and requirements. • The handbook is available by contacting SNA’s Service Center or online at www.schoolnutrition.org

You must:  Submit supporting documentation (copies of your transcript or diploma)  Submit the application, appropriate fee and SNA will verify that you meet the eligibility requirements.

Credentialing Fees

CREDENTIALING FEES MEMBER Application Fee $ 150 NON MEMBER $ 245 Annual Maintenance Fee $ 35 $ 130

Preparing for the Exam

• Use the Credentialing Handbook as your main resource to prepare for the exam. It contains the Content Outline for the exam and provides a comprehensive list of resource materials.

• The SNS Study Guide is one of several resource tools that addresses broad topics essential to school nutrition programs; however, it is not intended to be the sole source for preparing for the SNS exam . It may be purchased for $40 through the SNA Emporium toll Free at 800-728-0728.

Credentialing Exam

• Those who take the exam will receive results six to eight weeks after taking the exam.

• Individuals who pass will receive an SNS Certificate and are able to order the SNS Pin.

 To renew, you must complete 45 CEUs within the three year credentialing period.

• Those who fail will receive a letter and Diagnostic Report showing the areas of weakness in the exam.

Credentialing Exam Dates

• For a complete listing of upcoming exam dates, locations and registration deadlines, visit www.schoolnutrition.org and click on “Credentialing” • Over 1000 Child Nutrition Professionals have earned the SNS credential!

CERTIFICATION & CREDENTIALING - SNA

Transcript CERTIFICATION & CREDENTIALING - SNA

School Nutrition Association

NEW CERTIFICATION & CREDENTIALING PROGRAMS

About SNA

SNA’S NEW CERTIFICATION PROGRAM REQUIREMENTS FOR CANDIDATES

Reasons to Become Certified

Certification Levels

Level 1 Certification

Level 2 Certification

Level 3 Certification

Trainer Certification

Requirements for Level 1

Requirements for Level 2

Key Area Requirements

Key Area Course Suggestions

Key Area Course Suggestions

Key Area Course Suggestions

Key Area Course Suggestions

Requirements for Level 3

Requirements for Level 3

Requirements for Level 3

Requirements for Level 3

Requirements for Level 3

Certification Application Fees

Grandfathering

Grandfathering

CERTIFICATION RENEWAL

General CEU Guidelines

General CEU Guidelines

Ways To Earn CEUs

Ways To Earn CEUs

Ways To Earn CEUs

Facts on Certification

Trainer Certification

Requirements for Trainer Certification

Grandfathering

SNA CERTIFICATION PROGRAM GUIDELINES FOR STATES Handbook Available at ANC

Program Types

Core Requirements

Core Requirements

Core Requirements

Authorized Providers For Key Area Courses

Other Information in the Certification Guide

SNA’S CREDENTIALING PROGRAM REQUIREMENTS

Credentialing Background

Eligibility Requirements

Credentialing Application

Credentialing Fees

Preparing for the Exam

Credentialing Exam

Credentialing Exam Dates

Contacting SNA School Nutrition Association

700 S. Washington Street, Suite 300 Alexandria, VA 22314

Phone:

(800) 877-8822

Fax:

(703) 739-3915

Web:

www.schoolnutrition.org

QUESTIONS

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