Transcript Focus on the Customer

Focus on the Customer
Building a Customer-Focused
School Nutrition Program
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Customer Service
A combination of product,
price, presentation, support,
information, and delivery
that has value to the
customer.
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Lesson 1: Course Overview
• The child is the primary customer.
• All members of the school nutrition
team (SNT) are involved.
• How to build a customer-focused
program.
• Customer service is the key.
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Questions
• What do you expect of a
salesperson when you are the
customer?
• What should children expect of
school nutrition personnel when
they are customers of the
cafeteria?
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BLT 2003
Starting Line
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Major Focus Areas
• The child is the primary customer
of the school nutrition program.
• Customer service is the key to
customer satisfaction and effective
programs.
• How to build a customer-focused
school nutrition program.
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Lesson Topics
Lesson 2: Know the Customer
Lesson 3: Customer Service is the
Key
Lesson 4: Responsibility for
Customer Service
Lesson 5: Rate Your Customer
Service
Lesson 6: Achieve Customer
Satisfaction
Lesson 7: Plan a CustomerFocused Program
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• Where we’ve
been today...
• Where we’re
going next...
• While we’re
apart...
• See you next
time!
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This training was conducted by the
National Food Service Management Institute
The University of Mississippi
www.nfsmi.org
800-321-3054
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National Food Service Management Institute
The University of Mississippi
• Mission: To provide information and
services that promote the continuous
improvement of child nutrition programs
• Vision: To be the leader in providing
education, research, and resources to
promote excellence in child nutrition
programs
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