Transcript Slide 1

CCL President’s Message
March 2008
Today’s Agenda
• Restructuring: Why?
• Restructuring: The Process.
• CCL’s New Organizational Structure.
• Restructuring: Next Steps.
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Restructuring: Why?
• Client feedback shows lack of organizational impact.
• Internal feedback identified inefficiencies in Custom line.
• Custom consulting study confirmed inefficiencies.
• Overall, CCL underperforming to market opportunities.
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Restructuring: Why?
North America Revenue
$35,000
The total North America year-over-year
growth rate was 0.2% from FY06 to
FY07 and 3.6% from FY07 to FY08
forecast.
$30,000
$25,000
Open
Enrollment
$20,000
Custom
Solutions
$15,000
Other
Revenue
$10,000
$5,000
$FY04
FY05
FY06
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FY07
FY08
FC
The compounded annual growth rate
(CAGR) has slowed significantly over
the past two years (from FY06 to
FY08):
•Open Enrollment
=
•Custom Solutions
= -0.6%
•Other Income
=
4.6%
•Total N. America
=
1.9%
2.6%
Restructuring: Why?
CCL’s Existing Organizational Chart
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Restructuring: The Process
• Cross-functional group, led by David Altman, formed in December
2007 to come up with several restructuring options.
• Options were assessed against initial key drivers:
1) grow impact and revenue
2) work more places globally with more diverse clients
3) create new offerings
4) make it easy for clients to work with us
5) improve knowledge management
6) facilitate strategic and tactical partnerships
7)generate options not requiring new and large financial investments.
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Restructuring: The Process
• Later in the process the following additional key drivers were
incorporated:
1) attract more human capital
2) emphasize talent in client-focused areas
3) anticipate future direction
4) factor in custom consultant recommendations
5) consider key OLD recommendations
6) simplify revenue and expense responsibilities
7) unleash total CCL talent
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Restructuring: Core Group Members
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Jerry Abrams (Advisor)
David Altman (Chair)
Paul Draeger (Advisor)
Joan Gurvis
Cile Johnson
Barak Karabin (Ad Hoc Member, Graphic Designer)
Sara King
Jennifer Martineau
Katherine Pappa
Bill Pasmore (Advisor)
Laurita Sirimongkhon
Susan Smith
Sylvester Taylor
Michael Van Impe
Debbie Zaleschuk
The following faculty/staff were added to the core team two weeks ago to help improve the
recommended structure: Kate Beatty, Brent Howell, Jane Koo, Ellen Manakas, Michael Wakefield,
Jim Wilson.
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CCL’s New Structure
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CCL’s New Structure
•The President’s Office and GOLD
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CCL’s New Structure
Chief Talent Officer Group
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CCL’s New Structure
CFO/CAO Group
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CCL’s New Structure
R&I/Product Development Org Chart
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CCL’s New Structure
Global Markets Group
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CCL’s New Structure
Global Marketing Group
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CCL’s New Structure
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Restructuring: Next Steps
• Hire consultants to assist with implementation.
• Set timeline for phased implementation.
• Provide regular updates through Reorganization
Sharepoint site.
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