Transcript Mobile CCL - Jackson County, Missouri

Mobile CCL
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 First Call Alcohol/Drug
About Our
Agency
Innovative
Acclaimed
Recognized
Expertise
Prevention & Recovery, formerly
known as National Council on
Alcoholism and Drug Dependence,
an established nonprofit agency
since 1958.
 We have developed IT product
solutions since 2004, to help
community agencies become more
efficient and effective in serving
clients.
 Recipient of SAMHSA funding and
CARF certification.
Introductions
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Ken Ortbals, Director of IT, Mobile CCL Project Director
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Emily Hage, Mobile CCL Project Manager
How do you feel about technology?
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Tell us about yourselves!!
 How
 Are
do you feel about learning new technologies?
you considering using mobile technology to serve
clients?
 What
concerns do you have about mobile technology?
Mobile Technology
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WHAT IS IT?
WHY DOES IT MATTER?
What is Mobile Technology?
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Using technology to enable a client to access services from any
location using a device that can access a cell phone network
and / or the internet.
Why are we using it?
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 At First Call, we aim for a “no wrong door” approach
for our clients and we feel technology is yet another
point of access for clients in need
 Mobile technology doesn’t just increase access due to
rurality or lack of transportation—it may help
people:
 Who
are worried about the stigma of addiction
 Who can’t leave kids at home
 Who simply prefer not to leave their homes
What is Mobile Technology?
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 Mobile applications
 Virtual World
 Use of chat rooms
 Videoconferencing
 Texting
 Secure email
 Client portal
Mobile Applications
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 Universities, treatment centers and the government
are all putting resources into developing mobile
applications (apps)
 Mobile Apps can be accessed through smartphones
like iPhones and Android phones, as well as tablets
 Examples
 A-CHESS, University of Wisconsin
 Hazelden
 National Center for Telehealth and Technology
Examples
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 A-CHESS
 Hazelden
 National Center for Telehealth and Technology
Virtual Worlds & Avatar Therapy
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 Second Life, and other virtual worlds like InWorld
solutions allow therapy to take place through the use
of avatars online
 Increased openness and less
anxiety help make this effective
 Studies have shown that how you
appear in a virtual world can
affect your behavior in real life
Online Therapy Institute’s Second Life Office
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 Office is built on “Tranquil Island” – important to
consider location, even in a virtual world
 Avatars can mingle, learn, and get counseling at the
office
(Photos courtesy of Online Therapy Institute)
Therapy room in Second Life
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Conference in Second Life
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Virtual World Technology
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 Open Sim – Hippo
 Pro: Easy to use for virtual world development
 Con: Takes a large amount of bandwidth
 Unity 3D – Jibe
 Pro: Takes less bandwidth
 Con: More difficult for virtual world development
 Cost and Development Time
 Costs $2,000 per year per world (“group”)
 Takes months to build a world
Use of Chat rooms
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 Chat rooms can be used to facilitate group sessions
or just peer-to-peer communication
 Agencies can run multiple groups at the same time
 No limitation on physical space
 Clients can go into the rooms at anytime and connect with
each other. Enhances peer support.
 Use aliases for the Avatars to protect client identity
Videoconferencing
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 There are HIPAA-compliant video conferencing
services that ensure a secure connection for your
therapeutic session
 Examples:
 Breakthrough
 Nefsis
 Go-to Meeting
 Facetime (on iPhone and iPad)
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Not automatically HIPAA compliant—must use WPA2 Enterprise
configuration
Texting
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 Texting may be an appropriate use of mobile technology
for certain types of information
 Ideas for using text with clients:
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Appointment reminders
Motivational texts
Thought of the Day texts
 How do we know who is receiving and
reading the texts?
 Boundaries????
Secure Email
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 Using email to work with clients is a good way to
increase access and use technology to continue the
therapeutic relationship
 How to keep it secure?
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Hushmail
Ecrypt
ZixMail
 Is it realistic for clients to have an additional
username and password to remember for another
email account?
 Cost?
Client Portal
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 Web-based point of access for clients
 Can be accessed from any source of internet—
smartphone, tablet, iPad, or computer
 Common for use in primary health, and transitioning
into behavioral health
 A window into the client record
Client Portal, continued
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 Considerations:
 Cost
 Security
 Access
 Existing technology
 Software development time
 Client training
 All factor into our decision to create and utilize a
client portal, Mobile CCL
Our Solution
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MOBILE CCL
Mobile CCL
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•First Call received a three-year SAMHSA grant to innovate in the field of
health IT to better serve our clients and improve access to services
•Mobile CCL, our SAMHSA-funded project, is essentially a patient portal into
the CCL software
•Partner Agencies:
• Avenues to Recovery
• Municipal Drug Court
• Guadalupe Center
• First Call
• Mobile CCL uses technology to motivate individuals seeking recovery from a
substance use disorder. By empowering individuals with information and easy
access to providers, they are in control of their own recovery.
Client Centered Approach
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 Mobile CCL hinges on client and counselor
willingness to work in PARTNERSHIP with one
another
 Web-based enables access wherever is most
convenient for clients
 Client can use as much or as little as they want
 How do you feel about clients seeing parts of their
file?
Motivational Enhancement Therapy
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 MET is a research-based therapy developed by
William Miller, Ph.D. and Steven Rollnick, Ph.D. It
is recognized for its effectiveness in assisting the
client's capacity to change behaviors and to take
charge of the recovery program to achieve sobriety.
 Mobile CCL provides Motivational Enhancement
Therapy (MET) by supporting increased, personcentered motivational interviewing and
communication between the client and provider.
How can Mobile CCL work for you?
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 Do you work with clients who are tech savvy?
 Do you work with clients who need another layer of
support?
 Do you work with clients who have a hard time
making it to appointments?
 Do you use worksheets and interactive assignments
with clients?
Mobile CCL process
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 Process for enrollment and use
can be customized to your
agency needs
 Enrolling clients in Mobile CCL
can cut down on staff time
opening new files
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Avenues to Recovery
 Integrating Mobile CCL
enrollment into the intake
process allows client to ask
questions and get help enrolling
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First Call
Demonstration of Mobile CCL
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Next Steps
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 We are always working to make Mobile CCL as user-
friendly as possible
 We are planning on adding:
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Appointment reminders
An easier way to navigate client landing page
Optimization for mobile device access
Self-assessment through the use of ASI-MV
 Suggestions?
How Can You Participate?
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 Partner with us and use Mobile CCL with your
clients!
 Give us your feedback on the design and features of
Mobile CCL
 Let us know what mobile technologies you are using!
Questions and Discussion
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Contact Information
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 Emily Hage
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Mobile CCL Project Manager
[email protected]
(816) 361-5900 x109
Ken Ortbals
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Director of Technology
[email protected]
(816) 361-5900 x121
www.mobileccl.org
www.firstcallkc.org