Transcript Staff Identification with Residents: Resident Rights

Resident Rights:
a training for facility staff
Long Term Care Ombudsman Program
Boulder County Aging Services
Introduction/Icebreaker
• For facility staff:
What Department do you work in?
-Administration
-Business Office
-Activities
-Housekeeping
-Laundry
-Nursing
-Dietary
-Social Services
-Maintenance
-Other
• LTCO:
How long have you been an Ombudsman?
Group A
True
1. The bookkeeper may open personal mail if a resident is in the
hospital for an extended period of time.
2. Residents should be protected from information that would
upset them.
3. A Nursing Home can set times for waking up and going to bed
that all residents must follow.
4. It is necessary to obtain consent from the “responsible party”
before allowing a resident to leave the facility for a visit.
False
Difficult Transitions
If you moved into a Nursing Home, what would you
miss the most?
• Aging often involves loss:
- loss of loved ones
- loss of possessions
- loss of independence/health
• Each person will experience loss differently:
- Isolation
- Anger
- Grief
• Staff can ease this transition through:
- respect
- compassion/understanding of situation
- awareness of loss process
Group B
True
5. A resident can be restricted from smoking if their health is in
danger because of it.
6. A resident can be forced to comply with proper hygiene.
7. Residents may complain if they are served broccoli repeatedly
for dinner.
8. A resident must go to at least some activities.
False
Importance of Individuality/Possessions
What 3 things would you take with you if you moved into a
Nursing Home?
• Offer only a small
slice of what someone
had before
• Should ALWAYS be
respected as personal
property
• May be only
connection to past
• Provide opportunities
to get to know resident
• Personal Expressions
Group C
True
9. The staff may go through drawers and belongings without
permission if they suspect a person has spoiled food or
missing items from other residents.
10. A Nursing Home cannot be held responsible for personal
possessions such as wedding rings.
11. A resident may be asked to leave if he/she can’t get along
with staff or other residents.
12. Residents can only use their money for necessities, such as
clothing, toiletries, and other personal items.
False
“Personal Needs Money and
Control”
If you had only $50 personal needs money each month, what
would you spend it on?
• Covers everything:
clothing, shoes,lotion,
outings, and goodies
(to name a few!)
• NH should provide
free or affordable
outings
• Restrictions cannot be
imposed based on
health, behaviors, etc.
Group D
True
13. A resident does not need to be included in decisions if they
have a Power of Attorney.
14. If a resident is upset, sending them to their room for a “time
out” is acceptable.
15. A family member can have medication withheld from a
resident if they feel the medication is no longer needed.
16. A place should be made available for a resident to spend
private time with a member of the opposite or same sex.
False
How would you want to be treated?
• This is a home. Not homelike,
not homey, but home.
• Remember- freedom should be
afforded to every individual.
Think of your own home. Does
someone tell you:
- What to eat?
- What to wear?
- When to go to bed?
- How to spend your
money?
• Cultural, ethnic and religious
differences need to be
appreciated.
• Remember- Regardless of how
residents may treat you, your
response needs to be the same:
- Dignity
- Respect
- Freedom
This can be hard. But being
aware of this struggle and
preparing ways to provide this
is essential!
Residents Should Never Lose Their Rights!
The right to be:
The right to:
The right to:
The right to:
Fully
Informed
Complain
Participate in
One’s Own
Care
Privacy and
Confidentiality
Rights during:
The right to:
The right to:
The right to:
Transfer and
Discharge
Visits
Dignity,
Respect &
Freedom
Make
Independent
Choices