Transcript Kiwanis Nursing Home Strategic Action Plan 2010-2015

Update: April 2011
Where Are We?
 Beginning in January 2010, our consultant, Vicky
Knight, gathered information from:
 Board of Directors
 Staff consultation meetings (21 staff)
 Family members meeting
 Residents Council meeting
 Stakeholder meeting – pharmacy, PT, OT
 Staff questionnaire (29 replies)
 Family questionnaire (33 replies)
Where Are We?
 Vicky compiled the information
 Using the information, a Strategic Action Plan
(“SAP”) for 2010-2015 was prepared
 The SAP was approved by our Board of Directors
in June 2010
 From the SAP a detailed Operational Plan (“OP”)
was developed and presented to our Board of
Directors in October 2010
 Both the SAP and OP are “living documents”
VALUES
 Definition: Accepted assumptions about
how people will do business with one
another
 What do we REALLY care about?
 Our Values should reflect the CHARACTER
and INTEGRITY of our Nursing Home
Values Statement
We believe in the following values:
For Residents
 Each resident will experience the best care possible
and the highest quality of life that we can provide.
 Each resident, and their family, will be treated as part
of our nursing home family.
 Each resident will be kept active, safe and comfortable
and will be treated with respect and dignity.
Values Statement
We believe in the following values:
For Staff
 Each staff member will be qualified and committed to
continuing professional growth.
 Each staff member will function as part of a team with
clear responsibilities and accountabilities.
 Each staff member will receive respect,
encouragement and support.
Values Statement
We believe in the following values:
For Our Community
 Our Nursing Home is an integral part of our
community.
 We will appreciate and welcome the services of
volunteers from our community.
 We will involve our community in the work that we do.
MISSION
 Definition: Statement of the reason for the
organization’s existence.
 Why is the Kiwanis Nursing Home here?
 Mission statement should be an inspiring statement
that declares what we are trying to accomplish and
lends meaning to our day to day operation.
Mission Statement
Inspired by our core values of dignity
and respect, the Kiwanis Nursing Home
is committed to providing the highest
quality of care in a safe, home-like
environment.
VISION
 Definition: A concise word picture of the
organization at some future time (usually 34 years from now) which sets the overall
direction of the organization.
 Where do we want to go? What are we
striving toward?
Vision Statement
To be recognized as a home
where residents want to live
and staff choose to work.
ISSUES
Our Plan includes Goals & Objectives to address
these issues:
 Infrastructure
 Use of Technology
 Communication
 Staff Recruitment and Retention
 Resident-Focused Programs
 Role of the Foundation (Bryant Drive Holdings)
 Partnerships (community & other stakeholders)
GOAL (1) - Infrastructure
To enhance the existing
building so it can better serve
the needs of residents and staff
Infrastructure: Existing Building
 Completed:
 Prioritized list with input from residents, staff &
Board
 Memory Garden door (drapes & wind break)
 Front entrance sidewalks (exterior works capital
project)
 New resident room privacy curtains (Blue Bayou
wing)
Infrastructure: Existing Building
 In progress:
 Palliative Care Room project (inside work)
 Beauty Parlor Room & Equipment
 Resident bathroom door vents (heat)
 Laundry room shelves/storage
 Staff lunch room (water dispenser/microwave)
Infrastructure: Existing Building
 Focus for next quarter:
 Continue/complete projects already started
 “Dining room-like” chairs
 Identify best use for “old” palliative care room
(rehab?)
 Complete exterior work project started in
November (back fence & shade structure,
asphalt walkways, concrete at front entrance)
 Move ahead with PNB “minor capital projects”
Infrastructure: Existing Building
 Future mid-term initiatives:
 Blanket warmer (proceeds from ’11 Garden Tour)
 Paint (rooms, hallways, etc.)
 Improve resident lounges
 New privacy curtains for another wing
 Reorganize Heritage Room
Infrastructure: Existing Building
 Future long-term initiatives:
 Paint (rooms, hallways, etc.)
 Consider changes to nursing station
 New van/bus
 Consider staff education/meeting room
 “Quiet room” for family visits
 Update dining room furniture
 Maintenance shop
 Update priority list every 2 years
GOAL (2) - Infrastructure
To build an extension and carry
out major renovations to the
existing building
Infrastructure: Major Addition
 Completed:
 Meeting with MLA Bruce Northrup to outline
priorities and concerns
 Focus for next quarter (and on-going):
 Keep in contact with MLA & NHS officials
GOAL - Technology
To improve the effective use of
computer technology in the
workplace
Technology
 Completed:
 Board approval for RIM (“Resident Information
Management”) software
 In progress:
 RIM implementation
 Individual training for all computer users
Technology
 Focus for next quarter:
 RIM data entry & user training
 Written computer-use policies/protocols for all
users
 Complete individual training for computer users
 Look at Staff Scheduling software
Technology
 Future mid-term initiatives:
 Develop ways to utilize technology to facilitate
communication between residents and their
families (wireless internet?)
 Develop a plan to upgrade/replace hardware &
software
GOAL-Recruitment & Retention
To create a workplace environment
that is supportive and teamoriented, and where each staff
member has clearly defined
responsibilities, accountabilities,
and performance measurement
standards
Staff Recruitment & Retention
 Completed:
 Updated written position descriptions
 “Health & Safety Month” in December 2010
 Education Coordinator named
Staff Recruitment & Retention
 In progress:
 Improved communication (Upcoming Events,
lead hand email, etc.)
 Performance reviews
 Re-vamped bimonthly staff meetings
 WorkSafe NB programs
 Ongoing recruitment in nursing department
(advertising & interviewing)
Staff Recruitment & Retention
 Focus for next quarter:
 Complete all outstanding performance reviews
 Education
Begin regular bi-weekly on-site in-services
 Back in Form training
 U-First initiatives
 Continued awareness of safe work practices

Staff Recruitment & Retention
 Future mid-term initiatives:
 Review staff recognition program
 Create an employee handbook
 Future long-term initiatives:
 Improve orientation program
GOAL–Resident-Focused Programs
To maintain and improve a
supportive, compassionate and
home-like environment in
which each resident can enjoy
the best quality of life possible
and receive the highest standard
of personal care
Resident Focused Programs
 Tasks related to this goal will begin in Fall 2011:
 Identify & prioritize resident programs &
services
 Develop strategies for improvement
 Review & update resident care protocols
 Develop a method to respond pro-actively to
improvement suggestions
 Work with families to customize care to the
resident’s needs whenever possible
GOAL - Communication
To develop an effective
communication strategy to
enhance communication with,
and among, all Kiwanis Nursing
Home stakeholders
Communication
 Completed:
 Mission/Vision/Values Statements added to
website, admission booklet, front entrance, etc.
 Admission booklet was updated in December
2010
 Information meetings for staff & families
Communication
 In progress:
 On-going initiatives –




Management attendance at monthly Resident
Council meetings (residents)
Upcoming Events poster (staff)
Pictures/articles sent to local media
(community)
Quarterly newsletter/email sent to all families
(families)
Communication
 Focus for next quarter:
 Continue on-going initiatives (previous slide)
 Maximize awareness of website
Communication
 Future mid-term initiatives:
 Employee newsletter
 Future long-term initiatives:
 Information pamphlets for prospective residents
& families, prospective employees, referral
agencies
 Government communication strategy
 Strategy to share success stories (staff/families)
GOAL - Partnerships
To maintain and enhance
existing partnerships, and
develop new ones, in order to
supplement resources to
improve services and facilities
for our residents and staff
Partnerships
 In progress:
 Participation at regional/provincial workshops
& meetings (on going)
 Sussex Middle School (Adopt-a-Grandparent)
 SHC Auxiliary (Beauty Parlor project)
 Community Linkages committee
 Annual Volunteer Appreciation dinner
Partnerships
 Future mid-term initiatives:
 Develop strategy for volunteer/community
partnership programs
 Future long-term initiatives:
 Implement programs with schools, community
groups, families, individuals, etc.
 Establish & improve working relationships with
other agencies & health care professionals
GOAL(1)–Bryant Drive Holdings
To develop a strategic plan for
the assets and operations of
Bryant Drive Holdings Inc.
BDH - Strategic Plan
 Focus for next quarter:
 Review Bryant Drive Holdings Inc. assets &
operations to prepare for strategic planning
exercise in Fall 2011
 Future mid-term initiatives:
 Based on strategic planning exercise, determine
the optimum corporate structure for KNH and
BDH
GOAL (2)-Bryant Drive Holdings
To maximize the fundraising
opportunities for Kiwanis
Nursing Home
BDH – Maximize Fundraising
 In progress:
 Ongoing review of available grants
 Focus for next quarter:
 Identify fundraising projects & targets
 Develop grant proposals for various
programs/agencies
BDH – Maximize Fundraising
 Future long-term initiatives:
 Recruit “Foundation” volunteers with expertise
in communication, marketing and fundraising
 Increase fundraising activities
Questions?
Comments?