Transcript Document
Process Mapping (As-Is) Map Existing Processes The objective is to redesign any process in the organization This requires developing a deep understanding of the current status for processes in the organization in order to: Provide basis for developing the services / processes framework Set the change boundary Accompanied by a similar understanding of the organization strategy, goals, objectives, structure, challenges, legal and social frameworks and all other related aspects that might affect the redesign. Copyright e-Government Program (Yesser) 2 Business Process redesign methodology in four stages Activities: Interview process owners Interview experts and stakeholders if needed Map and document process steps and key performance parameters Understand underlying performance drivers Process steps Rules and regulations IT support Legal environment Copyright e-Government Program (Yesser) Deliverables: Parameters for each process Process flows at workplace level For process documentation; it’s advised to use international standard format such as Business Process Modeling Notation (BPMN) or unify a standard notation and work according to it in developing the flowcharts. 3 Map existing processes Copyright e-Government Program (Yesser) 4 Description - process Copyright e-Government Program (Yesser) 5 Description – process step Copyright e-Government Program (Yesser) 6 Description - role Copyright e-Government Program (Yesser) 7 Description – IT application Copyright e-Government Program (Yesser) 8 Description – data collection Copyright e-Government Program (Yesser) 9 Bank Branch Officer Labour Office Employee Company HR Officer Company Employee Work Permit process flow Initial state: -Company employee has acquired an entry Request Permitor embassy, and requests a visaWork at MoFA Work Permit at the Labour Office. To-Be Final state: Receive - Company employee has a physical Work physical WP Permit in his hand. Save employee data on disk Physical WP Upload data at Labour Office Computer Department Pay WP fee Receive payment receipt Data OK WP Fee WP Payment receipt Check Employe e data Receive payment and return receipt Copyright e-Government Program (Yesser) 10 Data incorrect Issue physical WP Correct empl. data