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Process Mapping (To-Be) Business Process redesign methodology in four stages Activities: Develop initial hypothesis on improved process Involve key business process owners in redesign team Test hypothesis with crossfunctional group of stakeholders Refine hypothesis in light of stakeholder feedback Syndicate results and generate stakeholder commitment Copyright e-Government Program (Yesser) Deliverables: Stakeholder interviews & workshop to test and syndicate hypothesis Draft map of improved process 2 Input from various sources Check several sources to increase process performance Involve specialists Key business process owners Subject matter experts Experts familiar with the organization Business analysis Contribution of top management will ensure mapping the analysis results against the organization objectives and strategy Copyright e-Government Program (Yesser) 3 Input from various sources Copyright e-Government Program (Yesser) 4 Business Process redesign methodology in four stages Activities: Measure gap along key performance criteria, e.g. Time Number of customer interactions Headcount Deliverables: Document gaps along series of performance drivers Measure and assess gap along underlying drivers to performance Process steps IT infrastructure Rules and regulations Legal environment Define steps required to bridge performance gap Copyright e-Government Program (Yesser) 5 Business Process redesign methodology in four stages Activities: Sequence steps to achieve target process Deliverables: Implementation blueprint Assign clear responsibilities Develop approach to change behavior and mindsets of stakeholders Processes and procedures Role modeling Implementation plan for supporting infrastructure IT infrastructure Legal framework (if needed) Copyright e-Government Program (Yesser) 6 Process Copyright e-Government Program (Yesser) 7 Process Step Copyright e-Government Program (Yesser) 8 Role Copyright e-Government Program (Yesser) 9 Company Employee Work Permit process flow Initial state: -Company Request employee has acquired an entry visa atPermit MoFA or embassy, and requests a Work Work Permit at the Labour Office. To-Be Receive refusal Final state: - Company employee has a Work Permit Receive WP Empl. info Proce ss the decisi on Submit WP application View decision Request refused Submit payment Request approved Process request Payment Gateway Receive payment receipt WP Payment receipt Receive payment Copyright e-Government Program (Yesser) Receiv e WP Approv al Receive payment receipt WP fee MoI system MoL new solutionl Company HR Officer Send refusal Send WP approval WP Approval Check WP Data consistency Send recei pt 10 Bank Branch Officer Labour Office Employee Company HR Officer Company Employee Work Permit process flow As-Is Request Work Permit Receive physical WP Save employee data on disk Physical WP Upload data at Labour Office Computer Department Pay WP fee Receive payment receipt Data OK WP Fee WP Payment receipt Check Employe e data Receive payment and return receipt Copyright e-Government Program (Yesser) 11 Data incorrect Issue physical WP Correct empl. data Company Employee Work Permit process flow Initial state: -Company Request employee has acquired an entry visa atPermit MoFA or embassy, and requests a Work Work Permit at the Labour Office. To-Be Receive refusal Final state: - Company employee has a Work Permit Receive WP Empl. info Proce ss the decisi on Submit WP application View decision Request refused Submit payment Request approved Process request Payment Gateway Receive payment receipt WP Payment receipt Receive payment Copyright e-Government Program (Yesser) Receiv e WP Approv al Receive payment receipt WP fee MoI system MoL new solutionl Company HR Officer Send refusal Send WP approval WP Approval Check WP Data consistency Send recei pt 12