Transcript Document
Process Mapping (To-Be)
Business Process redesign methodology in four stages
Activities:
Develop initial hypothesis on
improved process
Involve key business process
owners in redesign team
Test hypothesis with crossfunctional group of stakeholders
Refine hypothesis in light of
stakeholder feedback
Syndicate results and generate
stakeholder commitment
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Deliverables:
Stakeholder interviews &
workshop to test and syndicate
hypothesis
Draft map of improved process
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Input from various sources
Check several sources to increase process
performance
Involve specialists
Key business process owners
Subject matter experts
Experts familiar with the organization
Business analysis
Contribution of top management will ensure
mapping the analysis results against the
organization objectives and strategy
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Input from various sources
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Business Process redesign methodology in four stages
Activities:
Measure gap along key performance
criteria, e.g.
Time
Number of customer interactions
Headcount
Deliverables:
Document gaps along series of
performance drivers
Measure and assess gap along
underlying drivers to performance
Process steps
IT infrastructure
Rules and regulations
Legal environment
Define steps required to bridge
performance gap
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Business Process redesign methodology in four stages
Activities:
Sequence steps to achieve
target process
Deliverables:
Implementation blueprint
Assign clear responsibilities
Develop approach to change
behavior and mindsets of
stakeholders
Processes and procedures
Role modeling
Implementation plan for
supporting infrastructure
IT infrastructure
Legal framework (if needed)
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Process
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Process Step
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Role
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Company
Employee
Work Permit process flow
Initial state:
-Company
Request employee has acquired an entry
visa
atPermit
MoFA or embassy, and requests a
Work
Work Permit at the Labour Office.
To-Be
Receive
refusal
Final state:
- Company employee has a Work Permit
Receive
WP
Empl.
info
Proce
ss the
decisi
on
Submit WP
application
View decision
Request refused
Submit payment
Request approved
Process request
Payment
Gateway
Receive
payment receipt
WP
Payment
receipt
Receive payment
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Receiv
e
WP
Approv
al
Receive
payment receipt
WP
fee
MoI system
MoL
new solutionl
Company
HR Officer
Send refusal
Send WP
approval
WP
Approval
Check WP
Data
consistency
Send
recei
pt
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Bank
Branch Officer
Labour Office
Employee
Company
HR Officer
Company
Employee
Work Permit process flow
As-Is
Request
Work Permit
Receive
physical WP
Save employee
data on disk
Physical
WP
Upload data at
Labour Office
Computer Department
Pay WP fee
Receive
payment receipt
Data OK
WP
Fee
WP
Payment
receipt
Check
Employe
e
data
Receive payment
and return receipt
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Data incorrect
Issue
physical WP
Correct
empl. data
Company
Employee
Work Permit process flow
Initial state:
-Company
Request employee has acquired an entry
visa
atPermit
MoFA or embassy, and requests a
Work
Work Permit at the Labour Office.
To-Be
Receive
refusal
Final state:
- Company employee has a Work Permit
Receive
WP
Empl.
info
Proce
ss the
decisi
on
Submit WP
application
View decision
Request refused
Submit payment
Request approved
Process request
Payment
Gateway
Receive
payment receipt
WP
Payment
receipt
Receive payment
Copyright e-Government Program (Yesser)
Receiv
e
WP
Approv
al
Receive
payment receipt
WP
fee
MoI system
MoL
new solutionl
Company
HR Officer
Send refusal
Send WP
approval
WP
Approval
Check WP
Data
consistency
Send
recei
pt
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