Transcript Infor LN 10.4 Managing the Integration Between Service and

LN: v10.4 Managing the Integration
Between Service and Quality Management
Rollout training
Campus Course Code: 02_0021040_EEN0456_ELN
July 2014
Gerrit Willem Slotman, Senior Business Analyst, [email protected]
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Agenda
• Why
•
•
•
•
Big picture
Business value
Pain & perspective
Business Requirement
• How
• Solution Overview
• Solution Process
• What
• Solution Details
• Demo
• Summary
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Non-Conformance Reports – the bigger
picture
• Compliance Management systems:
• Quality - ISO-9001
• Safety – AS 4801
• Environmental - ISO -14001
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3
Perspectives - example
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4
The business requirement
• Create Non-Conformance Material Reports from Service
• Link and existing NCMR to Service objects
• Link a Disposition to a Service object
http://www.camstar.com/resources/glossary/definition-ofnonconformance-management/
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5
High level Process
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Solution Overview
Call
Out of Scope
2
Customer
Claim
Manual Link select NCMR/Claim
Non-Conformance
Disposition
Create Non-Conf 8
Manual Link
3
Supplier Claim
5 Create Non-Conf
Manual Link
Service Order
Service Order
Activity
Materials
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Manual Link
Manual Link 6
Manual Link 7
4
Maintenance
Sales Order
Work Order
Work Order
Activity
Batch Repair
Work Order
Material
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Solution: the process
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Demo
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Demo
• Create a NCMR from an Outgoing Subassembly
• Link an existing NCMR to a Claim
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Summary:
• Back to the bigger picture:
• Forced by government regulations like e.g. FDA
• Forced by (potential) customers
• Summary of:
• Business Value
• Pain: not compliant, non-structured process
• Perspective: satisfied customer(s), new market share, more revenue, being compliant
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