Transcript Tarrant County Information Technology Strategic Plan

Tarrant County
Information Technology
Strategic Plan
FY 2005 – 2010
Steve Smith, Chief Information Officer
January 2005
Progress Since 2000
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FY01 Strategic Plan
proposed 48 projects
96% of projects
completed or in
progress
Resulted in
modernization of
infrastructure and
system of governance
Tarrant County’s
Challenge
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G.K. Maenius
County Administrator
(click image to play video)
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Rapid population
growth
Increasing demand
for services
County needs new
methods of service
delivery
E-Commerce Offers New
Possibilities
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Marti VanRavenswaay
Commissioner, Precinct 2
(click image to play video)
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Provide services at
convenience of the
public
Some services
available 24/7
No need to travel
downtown for
simple transactions
Goal: Create a ServicesOriented IT Organization
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Customer-focused
Enable Department’s service delivery
Department in control of data
Responsive
Efficient
Faster, Better, Cheaper
IT Organization Today
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Classic Engineering group
Silos of technical disciplines
Director of
Operations
Windows
Servers
Mainframe
Operations
Networks
Database
IT Organization
Tomorrow
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Operational
Services
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Records
Management
E-Mail
Server
Administration
Server
Administration
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Database
Management
MS Exchange
Network
Service-oriented
Focused on
customer needs
Accountable for
service delivery
Gartner says:
“The ISCo maintains an unwavering focus on
the customer and its needs, while
aggressively pursuing integrated process
management as the primary vehicle for
fulfilling service offerings. This dictates an
organizational structure focused on services
and processes.”
Young, C. “Running IS Like a Business: Introducing the ISCo Model (R-18-4277).” Gartner,
Inc.: January 2003.
IT Strategies
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Business Alignment
Simplified Architecture
Structured Processes
Performance Measures
Strategy: Business
Alignment
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Alan Levy
Assistant District Attorney
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(click image to play video)
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Relationship
Managers
Learn business
needs
Develop catalog of
services
Design solutions
Strategy: Simplified
Architecture
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Reduced complexity = reduced costs
Create standard architectures
Consolidate vendor support
Example: managed workstation
refresh
Strategy: Structured
Processes
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Project Management Office (PMO)
– Consistent development methodology
– Departments know what to expect
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Operations Processes
– ITIL for service management
– Consistent Help Desk process
Strategy: Performance
Measures
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Project Management
Controls
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Suzanne Henderson
County Clerk
(click image to play video)
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Requirements
Budget
Schedule
Earned Value
Service Management
– Service Level
Agreements
Alan Levy
Assistant District Attorney
Organization: IT
Department Structure
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Focus on Customer Needs
Organize around Service Delivery
Increase Operational Capability
Engage Partners for Software
Development
Streamline Support Structure
Organization: IT Training
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Focus on Operational Excellence
Service Process Management
Service Measurement
Train Service Skills
– Customer service
– “Soft skills”
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Project Management
Organization: End User
Training
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G.K. Maenius
County Administrator
(click image to play video)
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Train All County
Employees on
Computer Skills
IT to Provide
Training
Benefits:
– Lowered Support
Costs
– Improved
Productivity
Governance
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IT Steering Committee
IT Technical Committee
Departmental Budgeting
– Operations
– Strategic Projects
Questions?
More information available on the web:
http://www.tarrantcounty.com
Steve Smith, Chief Information Officer
Tarrant County
100 E. Weatherford, Suite 403
Fort Worth, TX 76196
(817) 884-3850
[email protected]