Transcript Perspectives 2004

Learning: Re-Imagined
Learning from Mass to Class
Channa Basavaraja C
Practice Head, Learning Solutions
Wipro Limited
Agenda
• Wipro – Overview
• Talent Transformation - Overview
• Technology based learning @ Wipro
• Multi-generation workforce
• Learning alignment with business strategy
• Content and program design – Mass & Class
• Strategic initiatives
Wipro then…
Wipro enters
BPO Business
Wipro listed in the NYSE
Wipro enters the IT Software Business
Wipro enters the IT Hardware Business
Incorporation of Western India Vegetable Products Limited
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… and Now
Wipro Technologies
Wipro has grown to be a $5 billion organization serving
customers across the globe.
About Wipro Technologies…
 It is the largest independent R&D services provider in the
world
 Is among the top 3 offshore BPO services provider in the
world
 Largest India based Remote Infrastructure Management
service provider
 Largest offshore testing services provider
 No.1 offshore information security solutions provider
 Among the few companies in the world to be assessed at
maturity level 5 for CMMI V1.2 across offshore and onsite
development centers
Confidential © Copyright 2008 Wipro Ltd
Overview
Leading Global Service Provider of Consulting, IT Services, BPO and R&D Services
$ 4.3
928
Billion in Revenues
Global Clients
SUSTAINED
GROWTH
PARTNER TO
INDUSTRY
LEADERS
 CAGR of 37% in
last 5 years
 Part of NYSE’s
(TechnologyMedia-Telecom)
TMT Index, NSE
Nifty Index &
BSE Sensex
 184 Fortune
1000/ global
500 clients
 Over 170
clients among
Forbes 2000
 928 active
clients as on
March 31st
2008
97,000+
Associates
ATTRACTS
THE
BEST TALENT
 97,000+
associates
from 57
nationalities
 One of the top
3 recruiters in
India
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55 +
Centers of Excellence
INDUSTRY
EXPERTISE
 55+ COEs to
develop domain
specific
framework and
solutions
 2600 + domain
consultants
54
Countries
GLOBAL
PRESENCE
 53 GDCs
 25 global nearshore centers
Integrated Services Offerings
Industry Verticals
Financial
Services
Retail, CPG,
Transportation
& Services
Manufacturing
& Healthcare
Energy &
Utilities
Service Lines
Consulting
Enterprise Application Services
Business Technology Services
Technology Infrastructure Services
Testing Services
Business Process Outsourcing (BPO)
Product Engineering Services
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Telecom,
Media &
Technology
Expanding Our Global Footprint
USA
New York, New Jersey –
Headquarter
Mountain View
Atlanta
Canada
Chicago
Europe
Minneapolis
United Kingdom
Dallas
Germany
Boston
France
Reston
Finland
Mexico
Seattle
Sweden
Leonia
Switzerland
Tempe
Egypt
Headquarters
Japan
Taiwan
Netherlands
Omaha
Norcross
China
Brazil
Poland
India
Romania
Houston
Austria
Troy
Italy
Philippines
Singapore
Portugal
Brea
Columbus
UAE, Saudi
Arabia
Australia
Spain
 >10000 – India
 >8000 people– US
54 countries
53 Global Development Centers
 >4000 people– Europe
 >100 people– Japan, Canada, Brazil, Australia, UAE, Saudi Arabia
 <100 people – Egypt, Taiwan, Singapore, Mexico, Philippines
Confidential © Copyright 2008 Wipro Ltd
The Talent Transformation Landscape
700,000 person days of
training every year
4000 employees undergo
classroom training every day
8,000 fresh recruits from
campuses this year
15 need based training requests
every day from businesses
5000 pursue their Masters
through a work integrated
learning program
Talent Streams
Behavioral
Skills
Cross
Culture
Business
Skills
Technology
Execution
Excellence
Domain
Skills
Higher
Education
Learning - Business enabler
• ‘BUILD’ model – Business Unit
Integrated Learning and
Development
• 40,000+ people hired from campus
in the last 5 years
• New hire training forms over 50% of
training volumes
• Scalability through technology
enabled learning
• Multi-modal learning for multigeneration workforce
• Content and technology - key
enablers
Technology based learning @ Wipro
Phase 3
Multimodal learning
Phase 2
Hosted partner content
Phase 1
Home grown learning
•2009
•Multi-modal learning - mass to class
•55000+
• In-house studio + partner content
•2004-2008
•Partner content + custom content
•Scaling up to 20,000
•2002-2003
•Home grown learning assets
•Experimental
Multi-generation work force
Traditionalist
Gen X
Millennial
•
•
•
•
40+ Years
Middle and senior management
Decision Makers
3,000+
•
•
•
•
30+ Years
Middle management
Decision supporters / executors
9,000+
•
•
•
•
20 - 30 Years
Tech savvy – ‘wired’ generation
Individual contributors
48,000+
Multi-generation workforce traits
Learning Environment
Learning & Business Strategy
Alignment
Traditionalists
Gen X
Millennial
Profitability
Growth
Productivity
•
•
•
•
•
•
Experiential learning
Consulting Skills
Learning Interventions
Peer to peer learning
Cross Culture
Management Education
•
•
•
•
•
•
Technical skills
Basic Leadership
Quality and process
Soft skills
On the job learning
Mentoring
Class
Mass
Content for ‘Mass’
Video content
On-demand video learning content from inhouse experts
Mobile enabled
learning
Any time any where learning through toll free
numbers
Reference content
On-demand digital library
Hands on labs
Risk free hands-on technology learning
through virtual labs
Self paced learning – Self paced courses comprising of IT and
three libraries
Business., covering 6000 + courses,
Simulations, Job Aids, Skill Briefs. Self paced
courses on different subject areas such as
Technology, Desktop application and Softskills
Learning enabled for 48000+ people
Content for ‘Class’
Business Reading
5,000+ business book summaries that can be
read in 10 minutes. Modes - PDF, Audio,
iPhone, Kindle , Blackberry and Palm
Learning from
Leaders
Short videos featuring the world’s best CEOs,
entrepreneurs and business leaders
Case based learning
Resource for fostering management skills,
with full spectrum of issues faced by new and
experienced managers.
Leadership
development
Collection of videos in multiple learning
formats featuring best-selling business
authors, experts and CEOs
Advanced
technology content
30% of the world's current literature on
electrical, electronics and computer science
Learning enabled for 12000+ people
Learning Program Mapping
Productivity Enhancers
Millennial
PRP, FRP ,Services
Academy, Learning in a
box, Assessments, Skill
Soft , Tegrity, MEL, Virtual
Session, WASE, RLL,
Magnum Opus, IMPACT,
SOW
PM Academy, FMP
Virtual sessions, StAR
GEN X
GMP, Synergy School,
Cross Culture
StAR
Synergy School
Traditionalists
Cross Culture
Growth Enablers
Margin Movers
Technology Day ,Technology
Labs , UPVP, Domain 101s,
Tegrity, Virtual Session, MEL ,
Assessment, Webex, Skill
Soft, WISDOM, Psychometric
tools, language programs, Trial
Blazer, Cross Culture
PMA, FMP, TOGAF, Tech Blitz, Expert
Talk, Tech Cap, Intl conferences
(Cutter), UPVP, IGNITE, Talent Within,
Assessments ,Domain101s, Skill soft,
ATL, Webex, DRP , WISDOM, Tech
Ladder, ARP, Psychometric tools ,
language programs, Accelerate, StAR,
GMP, Synergy School, Cross Culture,
Service Academy labs, Point solution
lab
Consulting clinic, Tech Blitz, Tech
Cap, Expert Talk, GMP, IGNITE,
Reflection, ATL, Higher Learning
(PGDBM/MBA/U21), CRM, SCM,
Learning School, StAR, Cross
Culture, Service Academy labs,
Point Solution Lab
Consulting Clinic, GMP, Talent
Within, Reflections, Tegrity, ATL,
Higher Learning (PGDBM/MBA/
U21), CRM, SCM, Learning
School, Tech Ladder , ARP ,
DRP, Business Acumen, Engage,
Cross Culture, Service Academy
labs, point solution lab
Business Acumen, ACE
Finance for Non Finance
Reflections, Podcast
Engage
What we need
• Custom learning – e.g., domain training
content,
• Advanced learning - technology, architecture,
process etc.
• Dynamic and adaptive technology – flexible to
learner’s needs
Partnering for research
Strategic Initiatives
Passing on the Legacy
The Pillars of a Learning Organization
Learning Assets Creation
Reaching out to a Global Audience
Anytime Anywhere Learning
Learning from the Leaders
Content & technology partners
Talent Transformation – Wipro Limited
Thanks for your time!