Transcript Wipro Infotech

Software technology and
service in India
李芳瑩 B94705056
蔡侑勳 B94705010
陳志銘 B94705021
About India
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Official name: Republic of
India
Population: 1.09billion (2004)
Capital: New Delhi
Official Language: Hindi and
English
Currency: Rupee (Rs)
(Rs45.63 per US$)
GDP per capita: US$539
(2003)
Bangalore City
Since local entrepreneurs and the
technology giant Texas Instruments
discovered its potential as a high-tech city
in the early 1980s, Bangalore has seen a
major technology boom. It is now home to
more than 250 high-tech companies.
Including homegrown giants like Wipro and
Infosys. Consequently, now Bangalore is
called the 'Silicon Valley' of India.
Bangalore City
Bangalore City houses:
 the international gateway and network
operations center at the Software
Technology Parks of India (STPI)
 Cyber Park - Technology Incubation
Centre (set up in Aug. 2000, to promote
the growth of the IT sector)
 Software technology park, IT Park Hubli
The Indian software Industry now
As of 2004:
 India’s software exporting industry employs
345,000 persons
 Earned revenue of $12.2billion (equal to 3.3%of
global software services spending)
 annual growth rate of India’s software exports has
been consistently over 50 percent since 1991
 India exports software and services to nearly 95
countries around the world
 TCS, Infosys, Wipro, Satyam, HCL, PCS and iFlex
History
Begun in 1974
 Originated under untypical conditions:
(1) Local markets were absent
(2) government policy towards private enterprise
was hostile (disfavored large domestic firms and
discouraged transnational corprorations (TNCs)
and small firms but was least hostile to large,
domestic firms = protectionist policy)
 Foreign Exchange Regulation Act of 1973 -> a
foreign firm could operate in India only with a
minority interest (closed the door to product
software development in India by TNCs)
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History
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Government policy changed to a supportive
stance with the election of Rajiv Gandhi (1984 –
new Prime Minister)
New Computer Policy (NCP-1984) => reduced
import tariffs on hardware and software and
gave permission for foregin firms to set up
wholly-owned, export-dedicated units
1985 – all export revenue was exempted from
income tax
More policy reforms followed in the 1990s and in
2000 (reduced import tariffs, standardized
foreign ownership, etc)
History
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The state’s policies prevented the private
development of software in India
∴domestic entrepreneurship drove the industry’s
origination, survival and innovation
Managed services, time-sharing, integration and
maintenance were the earliest software services
to be outsourced (all required proximity to the
client)
Later work, such as product development and
custom software were able to be done remotely
Growth of Indian software industry
Growth of Indian software industry
14000
12000
Total Exports ($m)
10000
8000
No. of firms
6000
Average Revenue
per firm ($1000)
4000
2000
0
1980
1
1984
1990
2000
2004
2
3
4
5
Major Companies
TATA (TCS)
The Tata Group (Tata Consulting Services
- TCS) is one of India's oldest, largest and
most respected business conglomerates
 businesses are spread over seven
business sectors (information systems and
communications; engineering; materials;
services; energy; consumer products; and
chemicals)
 TCS is the largest export company of
software services and technology in India
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NASSCOM
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National Association of Software and Service
Companies (NASSCOM)
not-for-profit organization (funded entirely by its own
members)
global trade body with around 900 members, of
which nearly 150 are global companies from the US,
UK, EU, Japan and China. NASSCOM member
companies are in the business of software
development, software services, and ITenabled/BPO services
Its vision is to establish India as the 21st century
software powerhouse and position the country as the
global sourcing hub for software and services
STPI
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Software Technology Parks of India (STPI)
Established in 1991 by the Technology and
Communications sector of the Indian government
STPI's role began in the government's shadow
and it was more of an entrepreneurial role of
working directly with software companies and
working like a corporate. However, this did not
mean that STPI functioned like a typical
government department. The role of STPI was
more of a service provider that could be leveraged
by software companies.
Infosys -簡介
Infosys Technologies Limited
(NASDAQ: INFY) is a global
information technology (IT)
services, solutions and consulting
major started in Pune in 1981 and
later shifted to Bangalore,
Karnataka.
Infosys - 創辦人
 Infosys
was founded in 1981 by
N.R.Narayana Murthy
Nandan Nilekani
N.S. Raghavan
S. Gopalakrishnan
S.D. Shibulal and K. Dinesh.
Nandan Nilekani is the Managing
Director, President and CEO. Narayana
Murthy is the Chief Mentor.
Infosys - 發展經過
 1981-
Establishment in India.
 1987- First international office in US.
 1993- Successfully completed IPO in India.
 1995- Set up development centers across
cities in India.
 1996 and 1997 Strategic initiatives - e-business
practice (Infosys Internet Consulting Practice).
 1998 Strategic initiatives - Enterprise solutions
practice (packaged applications).
 1999
Strategic initiatives - Infosys Business
Consulting Services. Listed on NASDAQ (first India-registered company to list).
Two development centers in US.
$100 Million in annual revenue.
 2000 Strategic initiatives - Combined the
dedicated e-business practice with rest of
the organization.
$200 Million in annual revenue.
 2001-New development center in Japan.
Touched $400 Million in annual revenue.
 2004-Crossed US $1 Billion in annual revenue.
Infosys – 近況
 Currently,
Infosys employs approximately
46,000 software professionals in about 30
offices worldwide as of 2005, working on
varied areas mainly in consulting, software
and product development. The main office
and development center is located at
Electronics City, Bangalore which is one of
the largest IT campuses in the world.
Infosys– Service
Application Development and
Maintenance
 Corporate Performance Management
 Independent Testing and Validation
 Infrastructure Management
 Packaged Application services
 Systems Integration
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Infrastructure Management
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Infrastructure is the foundation on which a
strong IT function is built. IT infrastructure
outsourcing and management demand not
only the right infrastructure in place, but
also its proper management for your
company’s smooth operation.
Infrastructure Management
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Our Infrastructure Management services include:
Infrastructure Management Consulting
Planning and setting up IT infrastructure
Network Support
Processes Management
Management of Servers, Databases,
Applications and Networks
Operations Support
Infrastructure Auditing
Mission critical security
Infosys Industry
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Aerospace and Defese
Automotive
Communication services
Discrect Manufacturing
Energy
Healthcare
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High Technology
Insurance
Life Sciences
Media and Entertainment
Resources
Banking and Capital
Markets
Wipro
Wipro Infotech
IT Services, Solutions & Products
division of the Rs. 81.7 billion
Wipro Limited.
Ps: The Rupee (₨ or Rs.) is the
common name for the currencies
used in India.1₨=0.0219$,
1₨=0.7357NT$
Wipro-簡介
With
over two decades of
experience, Wipro has stamped its
presence on the Indian market and
leads the Indian IT industry.
Headquartered at Bangalore, our
business spans India, Asia Pacific
and the Middle East.
Ps: Bangalore
Wipro-前身
Wipro
was set up in the small town
of Amalner in Maharashtra in 1945.
Primarily an oil factory, The
company was called Western India
Products Limited, with a modest
presence in Maharashtra and
Madhya Pradesh.
Wipro-誕生
Azim
Premji himself in 1979
selected the name "Wipro" largely
an acronym of Western India
Products.
The name Wipro was unique and
gave the feel of an "International"
company.
Ps: Azim Premji, Chairman of Wipro.
Wipro-轉型
It
was in the early eighties that Wipro
made its foray into the Infotech arena.
An energetic, committed team of
professional R & D and marketing
managers came together in
Bangalore in 1980. In a small lab at
the Indian Institute of Science (IISc),
the team developed the first Indian
8086 chip. Ps: R&D = Research and Development
What does Wipro do?
Hardware
Design
ASIC Design
Board Design
FPGA Based Design
SoC Design
System Design
VLSI Turnkey
What does Wipro do?
System
Software Development
Operating Systems
Device Driver Development
Ps: For more information, click here
Operating Systems
 Wipro
has over a decade of expertise in
developing solutions and services around
various operating systems such as:
Unix
Windows
Mac
RTOS
Proprietary OS of our customers
Wipro has a strong focus on Linux
Wipro
has tied up with global Linux
leader Red Hat to offer Linux services
in the market.
Ps: For more information, click here.
What does Wipro offer?
Our portfolio of services includes:
Technology Integration Services
Personal Computing Services
Managed IT Services
Enterprise Services
Enterprise Services
We
offer a bouquet
of Enterprise
Services for a suite
of servers, storage
devices, operating
systems,
middleware
applications and
security software.
Wipro-年表
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1947:An oil mill and hydrogenated cooking medium
plant set up.
1975:Wipro Fluid Power set up to manufacture
hydraulic and pneumatic cylinders.
1980:Information technology services for domestic
market started.
1983:Software products subsidiary -Wipro Systems
Ltd. - established.
1985:Toilet soaps manufacture begins.
1989:Joint venture with GE of US for medical systems,
Wipro GE Medical Systems Ltd.
1990:Product software business discontinued;
software services begin.
Wipro-年表
1992:Lighting business established.
 1994:Merger of subsidiaries Wipro Technologies Ltd.
and Wipro Systems Ltd. with Wipro Ltd.
 1998:Relaunch of Wipro identity with Rainbow Flower
and positioning statement, "Applying Thought".
 1999:Software business reaches SEI certification.
 1999:Wipro Net set up by restructuring Wipro Ltd.'s
communication services business to address the
Internet market.
 2000:Listing of Wipro Ltd.'s ADRs on
New York Stock Exchange.
Ps: SEI = Software Engineering Institute
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亞太客服市場的委外客服趨勢
許多知名的跨國企業在 2001~2003年紛紛
將旗下的客服中心、技術支援、IT/MIS 、
財會、人事…等部門改以外包方式營運，
甚至移至工資較低的亞洲，採境外
(Offshore) 方式經營。 以客服市場估計，
委外約佔亞太客服市場產值的10%， 歐美
許多知名企業也紛紛到印度、菲律賓等地
專設企業的境外客服中心。
過去五年來，亞太各國的客服市場堪稱一路
長紅， 今年隨著全球景氣復甦，跟隨各產業
的榮景，客服產業也相當看好。 從 2003年開
始，在成本節省以及IP化的技術演進潮流下，
委外客服大舉往亞洲外移，雖然整體亞洲客
服市場已發展完整，急遽成長趨勢不再，但
市場總產值估計仍超過10億美元。
預估2002~2006 五年內亞太委外中心的年複成
長率在38%，其中在印度與中國大陸的成長
還高於40%。
.
各國目前在爭取企業的境外客服中心呈現資源排
擠的狀態，優劣勢也略有不同。 宏觀來看，人力
成本、語言能力、產業相關技術能力以及當地政
府的政策支持等因素為主要考量的 因素。
印度能夠脫穎而出、大幅領先群雄，除了語言、
廉價工資外，其廣大優秀IT人力市場與深厚工程
軟體實力，是最大的競爭利器。
台灣委外客服中心的下一步
臺灣目前也有許多專營委外客服的業者，
目前以接國內企業的專案為主。在境外客
服的議題上，或許我們沒有其他各國的成
本及英文語言上的優勢，但在經營團隊、
營運規劃與話術技巧上，我們仍是相當受
國際所肯定的，尤其是大陸的客服市場，
臺灣經驗更受大陸業者的重視，部分業者
已經開始佈局並與大陸業者合作。思索未
來與大陸的競合，以及發揮我們價值與競
爭優勢，將是所有業者需面臨的考驗。
Why India?
According to a study conducted by Forrester in
November, 2001, India's edge over other
competing nations in the IT outsourcing business
is based on the country's
(1) decade old experience in this area
(2) fluency in the English language
(3) supportive Government policy infrastructure, and
(4) high quality offerings
 Today, multinational corporations are rushing into
India to stake a claim to the IT outsourcing market.
 Many are outsourcing their software development
to Indian companies, others are establishing a
presence in India and participating actively in the
software export game
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Future Prospects
According to researches:
 India is still head and shoulders above the competition in
global sourcing, with $17.2 billion of software exports for
the year ended March 2005
 India has more resources, infrastructure, and offshore
focus than their emerging counterparts (Gartner). Such
resources signify the level and availability of skilled IT
talent, workforce, investment funds, and revenue.
 Facing increasing competition from emerging low-cost
destinations in the Far East and Eastern Europe,
suppliers have begun to look for an advantage beyond
cost competitiveness (neoIT)
 In terms of the size and number of IT professionals,
currently only China comes close to India in potential
(Gartner)
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 http://www.infosys.com
 http://www.dataminin4g.org.tw/information/
infocontent1.asp?no=202
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