Transcript Wipro Presentation Template

WIPRO ROMANIA:
Turning Challenges Into
Opportunities
Bucharest, March 24th 2009
Santosh Karagada
General Manager & Head
Talent Engagement & Development
Europe & Africa region
© 2008 Wipro Ltd - Confidential
WIPRO: Company Data
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The largest independent R&D Services provider in the world.
Over half billion revenue from R&D.
Among the top 3 offshore BPO services provider in the world.
A strategic partner to 5 of the Top 10 most innovative companies in the
world.
Only Indian company to be ranked among the top 10 global outsourcing
providers in IAOP's 2006 Global Outsourcing 100 listing.
Over 55 industry facing ‘Centers of Excellence‘.
928 clients - 95000+ employees.
54 development centers across globe.
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A Leader In Business Process Outsourcing
291
Revenues
(in USD MN)
95
148
178
350*
Revenue
208
 8.5% of the IT Business Revenue
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Centers
14
Global
Delivery
Centers
5
6
6
17*
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 India, China, Philippines, Romania,
Poland, US, Mexico, Brazil
 21,578 Employees as on 31
December 2008
 18,000+ Seats
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Volume of Work
20,278
15,673
Employees
16,087
17,464
23,000*
 61 Customers (As on 31
December 2008)
 500 + Transitions
9,300
Business Mix
5,000
51
Clients
18
23
24
33
63*
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BFSI - 18%
TSP - 22%
Enterprise - 45%
PES - 15%
Geography Mix
 US - 75%
2002-03
2003-04
2004-05
2005-06
2006-07
2007-08
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2008-09
 Europe - 21%
 ROW - 4%
WIPRO: Doing Business in Romania
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WIPRO ROMANIA – Company Data:
Incorporated at the end of 2006; first project started in March
2007.
Current manpower: 206 employees, 98% in BPO.
Current portfolio: 7 processes.
Average employees age: 25.4
Student population: 28%
Portfolio of 16 languages.
Work experience: 86% of the manpower has over 6 months
prior work related experience.
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The Bucharest Development Centre:
Key Part of Our European Strategy
 The centre in Romania is part of a strategic initiative to provide a flexible global delivery capability.
 Romania will function as template and driver for expanding business operations towards Eastern
European service market.
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Our business objective is to enable
delivery of near shore and multilingual services to our global
customer base.
Locations in Europe
Sales Office
Development Centre
Back Office
BPO Centre
6
Espoo
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The location has proximity to future
technology staff at the Polytechnic
University of Bucharest.
Kiel
Amsterdam
London
Düsseldorf / Kempen
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The Bucharest Centre is fully
operational with a capacity of 400
seats which can be expanded as per
clients requirement.
Reading
Walldorf
München
Paris
Zürich
Sophia
Lustenau
Milano
Bucharest
Porto
Madrid
CONFIDENTIAL©
CONFIDENTIAL©
Copyright Copyright
2005 Wipro
2006
Technologies
Wipro Ltd
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Bucharest Site - Highlights
 ISO 9001:2000 & ISO 27000 certified facility.
 Facility & Infrastructure with capacity of 400 seats which can be expanded on demand.
 Already a full fledged operational centre.
 Language capabilities : English, Hungarian, Polish, Italian, French, German, Spanish, Swedish,
Portuguese, Dutch, Norwegian, Hebrew, Russian, Danish, Finnish, Greek.
© 2008 Wipro Ltd - Confidential
HR POLICIES:
SOURCE OF COMPETIVE ADVANTAGE
When > Where >How
July 16, 2015
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Key Challenges in the BPO Industry
PEOPLE CHALLENGES:
– Attracting and Retaining talent
– Culture building - rapid growth coupled with attrition
– Thinking outside the box and moving away from the traditional HR
practices like:
• Outsourcing hiring & training
• Focusing more on strategy and less on routine activities which should
be process driven and automated as far as possible
• Focusing on needs of present workforce:
– Performance Management
– Reward & recognition
– Career expectations
– Employee development
© 2008 Wipro Ltd - Confidential
Best in Class: Talent Management Practices
Attract
Motivate
“Employer of Choice”
Global brand & multi location
presence
 Domain, Technology, client
exposure
 Opportunity to work with the
best minds - Inspirational
Leaders
 Quality of Work life – YoY
Best Employer in India
 Enriching Career Model
 Talent Development
 Competitive Compensation
Practices
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“Keeping Engaged”
People centered HR
Practices
 Celebrating Life at Wipro JOSH, Fit for Life
 Inspiring Communication
(Lets Talk, Qtly Chairman
Communication, CEO
Address to people)
 Top Talent identification &
Development
 Meet Your People Plan
 Pioneering Employee
Advocacy Group
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© 2008 Wipro Ltd - Confidential
Retain
“Create a sense of belonging”
Continuous Learning (Skills
up gradation & certification)
Education Programs (SEED)
Growth opportunities
Fair & Robust Performance
Management System
Wealth creation ( Deferred
Bonus, RSU, ESOPs)
Reward & Recognition
Voice Of Wipro
Long Service Awards
Best in Class: Staff Development
• Continuous assessment of staff development needs through
close cooperation with Operations Managers
• Combining different roles for employees under various
projects
• Internal newsletter for enhancing training opportunities
available at the corporate level & information flow
• Capturing soft skills sessions: communication, negotiation, self
assessment, emotional IQ etc.
• Constantly looking for solutions to identify means to address
employees’ areas to be improved
• Encouraging proactive behavior and creativity: monthly awards
for the promoter of best ideas designed to enhance quality of
work aspects
© 2008 Wipro Ltd - Confidential
WIPRO ROMANIA:
2009 DEVELOPMENT PLANS
When > Where >How
July 16, 2015
© 2008 Wipro Ltd - Confidential
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Turning Crisis Challenges into Opportunities:
- 60% increase of the current manpower, over 300 employees by
the end of 2009.
- Accelerated development of the IT business.
- Plans of setting up and Excellence Center in Bucharest
supporting Europe IT business.
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Thank You
July 16, 2015
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