Transcript Philippine Contact Center Industry Overview

General Membership Meeting
26 May 2008
Gigi Virata
Executive Director
for Information and Research
Tonight’s Agenda
Updates of BPA/P
Gigi Virata/Cathy Ileto/Manny Guillermo
Presentation I
Rei Ho Hui Yin
Senior Rewards Consultant
Hewitt Associates
“Managing Rewards in the BPO Industry”
Presentation II
Arnold Carlos
Head of the Corporate Sales Group
ePLDT
“Choosing the Right Partner for Disaster Recovery”
Andrew Smith
Technical Pre-Sales Engineer
ePLDT
“Why Hosted?”
Tonight’s Agenda
Q&A
Cocktails and Networking
Sponsored by:
Info & Research Power Team (Gigi Virata)
•
eSourcing Capability Model for Service Providers (eSCM-SP).
Workshop led by Bennet Kumar of Anantara Solutions. The model helps
service providers address the challenges in sourcing relationships
from initiation to contracting to service delivery.
•
Hewitt Total Compensation Measurement Study 2008. General
industry survey targeting BPO industry in Manila. By joining the survey,
participants are provided with complimentary report which reveals Total
Guaranteed Pay for all benchmark positions as well as benefits
prevalence for the Philippines market. Participation is free and each
company has Hewitt's full support in the job matching and data collection
process.
•
O&O Industry Directory 2008. Ad space is still available. Deadline is
Wednesday, May 28. ([email protected])
Philippine IT-BPO Export Revenues: 2005 to 2010
Year
Export Revenues
($000,000)
Growth Rate
(%)
2005
2,420
64
2006
3,257
35
2007
4,875
50
2008 (forecast)
6,760
39
12,999
39 p.a.
2010 (target)
Source: Joint BPAP/BOI/PEZA/CICT Task Force; 2008 – BPAP analysis
RP, India share of global IT-BPO market rising
2007 est.: India 51-56%, RP 8-9%
2007
2005
40%
India
RP
55%
51%
Others
5%
India
41%
8%
Source: BPAP analysis using BPAP and McKinsey data
RP
Others
HR Power Team (Jamea Garcia)
• BPAP participation in Government and Private Sector
Initiatives(NCC, COMSTE, PTFE)
• Middle Management Program for the BPO
• Attrition study in coordination with HRCC and DBM
• ADEPT Methods Training Started Today (May 26, 2008)
• ELITES Teacher Training on-going
• PGMA-TWSP Scholarship Vouchers
HR Power Team (Jamea Garcia)
• Power Team Working Group Meeting
WHEN:
WHERE:
May 30, 2008, Friday
3:00pm-5:00pm
TBA
Committees:
1. Comprehensive Training Programs
2. Recruitment & Retention
3. Career Advocacy & Opportunities
4. Labor Concerns
Marketing Power Team (Cathy Ileto)
• Internal Marketing/Talent Campaign
– AVP targeting schools, parents, funders; Interested sponsors may approach
Cathy Ileto
– Launch Event of Talent initiative to media and schools- 2nd Sem
– Media Site Visits to various O & O companies every month until December (Key
Opinion Leaders) help promote O & O industry among graduates, other
stakeholders
• External Marketing/Branding Campaign
– Final FGD/testing on May 27. To be aligned with other branding
initiatives.
– Collaterals are being updated:
• Portal- E Commerce portion will be launched June. Partnered with Kaban
Online
• Why the Philippines AVP –June 2008 (Globe and PLDTas partners).
Storyboard conference May 20
• Primers & Posters-June 2008 (to be launched in CommunicAsia)
Govt Power Team (Cathy Ileto)
• Labor Bills – BPAP has drafted a bill amending the night work
provision or Art 130-131 of the Labor Code exempting permanently
our industry from this provision (for adoption by the House
Committee on Labor as a committee bill). BPAP is also drafting a
position on wage increase. QT assisting BPAP to consolidate all
proposed amendments to Labor Code
• IPR and Data Privacy Bills – BPAP ED Cathy Ileto & Gov’t
Committee have submitted its position on the Data Privacy Bill
sponsored by Congresswoman Liwayway-Chato. TWG Meeting May
23
Local and Int’l Events 2008:
Completed:
- Australia IT-BPO Road show (Apr 29-May 2) – 20 Phil delegate cos; met
with 16 Australian cos. in Melbourne and 20 Australian cos. in Sydney;
forged partnerships with AIIA, the NSW Dept of State, and Multi-media
Victoria
- Gartner Outsourcing Summit, Washington DC – May 19-21 – 12
BPAP members attended; fosered partnerships with Gartner
- World Congress on ICT (WICT), KL, Malaysia – May 18-22
Upcoming:
-
CommunicAsia Singapore- June 17 to 20, 2008
World BPO Forum, New Jersey – July 28 and 29, 2008
US Trade Mission (7 cities) – end-July 2008 (tbc)
Mission to Germany in October 2008 (tbf)
New York mission/Presidential visit – Nov 2008 (tbc)
Contact: Cathy Ileto at [email protected]
Membership Power Team
(Manny Guillermo, Co-Chair)
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New members:
8 applicants approved and being scheduled for induction
29 applicants in process
Breakthroughs!
5th edition to be released in June
Exploring bi-monthly vs quarterly issues to capture industry
dynamism
Membership strategy: proactively invite companies that could
contribute a lot of value to support the BPA/P mission. BPA/P is not
about just increasing the number of members but in building industrymember relations that are mutually valuable.
New Committee are welcome! Interested members may contact Nette
Roselo. The Committee meets every second Wednesday of the month
at 5 p.m. at BPA/P.
THANK YOU VERY MUCH!
For more information regarding the
association, please visit our website at
www.bpap.org